Fragrance Direct Reviews 

40,772
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 722 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speedy and efficient delivery service, often noting that orders arrive faster than expected and are well-tracked. Many highlight the excellent quality of genuine products and the competitive pricing, which is significantly lower than high street stores. The ordering process is frequently described as easy and smooth, contributing to an overall positive service experience. However, some customers experienced issues with delivery, reporting lost or missing orders that sometimes required refunds. A few people also noted product inconsistencies, such as dented packaging, faulty spray mechanisms, or concerns about authenticity.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast and speedy... See more

Product

People report positive experiences with product, often praising the quality and authenticity of the perfumes,... See more

Price

Consumers find price to be positive, with many reviewers consistently highlighting excellent and competitive... See more

Order

Reviewers highlight positive aspects of order, with many praising the speedy delivery and ease of the... See more

Service

Reviewers mention positive feedback about service, with many customers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Speedy efficient buying - usually have my favourite perfume at greatly reduced price. If you want genuine perfumes etc at prices far lower than any high street store, then shop with Fragrance Direct.... See more

Company replied

Rated 5 out of 5 stars

I 100% recommend Fragrance direct for your favourite perfume. Mine is Carolina Herrera 212 NYC and is priced brilliantly compared to anywhere else on the internet or in store. I’ve been using them for... See more

Rated 5 out of 5 stars

First time ordering from this company and would have given 10 stars if that was possible ✨️ Placed order on Monday and recieved my perfume on Wednesday. Amazing customer service and will definitely us... See more

Company replied

Rated 5 out of 5 stars

The quality of you merchandise cannot be faulted. Your deliveries have always been on time as promised. The one occasion that there was a problem you resolved it rapidly and efficiently. Your pric... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Hair Product Store
  4. Skin Care Clinic
  5. Wellness Center

About Fragrance Direct

Written by the company

Prices so fabulous, why would you go elsewhere?

Fragrance Direct is a leading beauty retailer based in the United Kingdom, stocking over 2,000 products from hundreds of big-name brands, designer labels and high street favourites.

Launched in 1993, we specialise in selling branded beauty products, including fragrances, makeup, skincare and haircare essentials, along with a full range of gift sets.

Originally focusing on the fragrance market (hence the name!) we went from strength to strength. We took this knowledge and expertise, listened to our customers and sought to become the obvious choice for all your beauty needs. We are forever expanding our ranges, sourcing the products you are looking for, following trends, offering luxury brands as well as making sure that we are always focused on stocking all your essential beauty items.

We regularly update our ranges, building relationships with the brands to bring you first-class ranges and brand new releases from the best-known fashion labels and beauty brands at low prices. Our huge collection is influenced by the latest shopping trends and innovations. In our online store you’ll find international names like Paco Rabanne, HUGO BOSS, Calvin Klein, Armani, Yves Saint Laurent and Marc Jacobs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

41K reviews

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4.7

All reviews

(40,772)

627 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Orders

Great service great prices

November 29, 2025
Fragrance Direct logo

Reply from Fragrance Direct

We are so glad you enjoyed your experience with us. We appreciate your kind words.

Rated 1 out of 5 stars

I received an email to say my order had…

I received an email to say my order had been delivered but unfortunately when I arrived home the order was nowhere to be found, I contacted the company more than once with no response!
Customer service is none existent

May 21, 2026
Unprompted review
Fragrance Direct logo

Reply from Fragrance Direct

Further to your review we are verry sorry to hear that you have not received your parcel. Please can you contact us directly on customersupport@allbeauty.com so we can help you further

Rated 5 out of 5 stars

In atock and at a good price

In atock and at a good price. Delivered on excellent time.

March 26, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're glad to hear you found our product in stock and at a good price. We appreciate your feedback.

Rated 5 out of 5 stars

Great price

Great price

December 10, 2025
Fragrance Direct logo

Reply from Fragrance Direct

We appreciate your kind words and are thrilled to hear you are happy with our prices.

Rated 5 out of 5 stars

The price was right

The price was right. Swift delivery.

March 16, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're happy to hear you enjoyed the value and quick delivery. Thank you for your feedback!

Rated 5 out of 5 stars

Got this for Mothers Day..smells…

Got this for Mothers Day..smells amazing love it

March 13, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're happy to hear that you and your mother both love the fragrance! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Always a 5star review as I'm always…

Always a 5star review as I'm always happy with everything I get from fragrance direct

March 12, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're happy to hear that you're always satisfied with your Fragrance Direct purchases! Thank you for consistently giving us such positive feedback; we appreciate it.

Rated 5 out of 5 stars

No problems would recommend.

No problems, easy to find what your looking for, easy payment options, good delivery, good prices would recommend using this company.

March 2, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're happy to hear that you had a positive experience! It's great to know you found what you were looking for with easy payment options and good delivery. Thank you for your recommendation!

Rated 5 out of 5 stars
Fragrance Direct logo

Reply from Fragrance Direct

We're happy to hear that your delivery arrived undamaged and on time! Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Delivery excellent

My order was upgraded to next day delivery which was excellent.

February 26, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're happy to hear that you received upgraded delivery! Thank you for sharing your positive experience with our service; we appreciate it.

Rated 5 out of 5 stars

Easy website

Easy website, delivery was prompt, goods in pristine condition.

February 26, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're happy to hear that you found our website easy to use and that your delivery was prompt with goods in pristine condition. Thanks!

Rated 5 out of 5 stars

Very good and genuine perfume

Very good and genuine perfume

February 24, 2026
Fragrance Direct logo

Reply from Fragrance Direct

We're happy to hear that you had a positive experience with our perfume. Thank you for your genuine feedback!

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