Speedy efficient buying - usually have my favourite perfume at greatly reduced price. If you want genuine perfumes etc at prices far lower than any high street store, then shop with Fragrance Direct.... See more
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Review summary
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Reviews shaping this summary
I 100% recommend Fragrance direct for your favourite perfume. Mine is Carolina Herrera 212 NYC and is priced brilliantly compared to anywhere else on the internet or in store. I’ve been using them for... See more
First time ordering from this company and would have given 10 stars if that was possible ✨️ Placed order on Monday and recieved my perfume on Wednesday. Amazing customer service and will definitely us... See more
Company replied
The quality of you merchandise cannot be faulted. Your deliveries have always been on time as promised. The one occasion that there was a problem you resolved it rapidly and efficiently. Your pric... See more
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Company details
About Fragrance Direct
Written by the company
Prices so fabulous, why would you go elsewhere?
Fragrance Direct is a leading beauty retailer based in the United Kingdom, stocking over 2,000 products from hundreds of big-name brands, designer labels and high street favourites.
Launched in 1993, we specialise in selling branded beauty products, including fragrances, makeup, skincare and haircare essentials, along with a full range of gift sets.
Originally focusing on the fragrance market (hence the name!) we went from strength to strength. We took this knowledge and expertise, listened to our customers and sought to become the obvious choice for all your beauty needs. We are forever expanding our ranges, sourcing the products you are looking for, following trends, offering luxury brands as well as making sure that we are always focused on stocking all your essential beauty items.
We regularly update our ranges, building relationships with the brands to bring you first-class ranges and brand new releases from the best-known fashion labels and beauty brands at low prices. Our huge collection is influenced by the latest shopping trends and innovations. In our online store you’ll find international names like Paco Rabanne, HUGO BOSS, Calvin Klein, Armani, Yves Saint Laurent and Marc Jacobs.
Contact info
Garrison House, Byrons Lane, SK11 7JW, Macclesfield, United Kingdom
- 01625 443143
- help@fragrancedirect.co.uk
- www.fragrancedirect.co.uk
4.7
Excellent
41K reviews
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The wrong item was delivered
The wrong item was delivered, which I returned as instructed, am still waiting for the correct item or a refund. This is nearly 3 months now.
December 8, 2025
Reply from Fragrance Direct
We regret that the incorrect item was delivered, and we appreciate you returning it. We are looking into why you have not received the correct item or a refund after this time.
I ordered a set from here before…
I ordered a set from here before Christmas as a present. It came super quick, well packaged and so much cheaper than moat other places that I could see.
Will definitely use these again for perfumes
December 8, 2025
Reply from Fragrance Direct
We're happy to hear that the set arrived quickly and well-packaged before Christmas, especially at a great price. We appreciate your intention to use us again for perfumes and thank you for the positive feedback!
Excellent service
December 8, 2025
Reply from Fragrance Direct
Thank you for your positive feedback on our service.
I still haven't recieved my purchase…
I still haven't recieved my purchase from this company. They are impossible to get in touch with when I needed to report that my fragrance had not arrived. I would NEVER use this company again.
Ammendment to review:
On seeing my review ( above) Fragrance Direct got in touch, they found out that my parcel was lost in transit and refunded the money in full within hours. It was lovely to see that a company, does listen to feedback and tries it's best to put things right, therefore I have amended my review. Thank you, Fragrance Direct!
December 7, 2025
Reply from Fragrance Direct
We regret that your fragrance didn't arrive and that you had trouble contacting us. We have checked your account and cannot see that you have contacted us. We have emailed you today regarding this issue. We appreciate your feedback.
Great value for money and great…
Great value for money and great choices, fast delivery
December 7, 2025
Reply from Fragrance Direct
We're happy to hear that you found great value and choices with fast delivery. Thank you for your positive feedback; it means a lot to us.
Your company could be more honest
Your company could be more honest, receptive and show some genuine concern when you are faced with a customer who feels you have deliberately misled them. Would now never consider recommending your company to anyone and I actually was a customer for many years. Placing adverts with false and misleading incentives in an attempt to get customers to buy your products is shabby. Then dismissing complaining customers with 'oops sorry', is rather disgraceful.
I don't suspect this review will be flagged to anyone as it was made obvious to me when complaining that the misleading advert was fairly obviously intended to mislead.
December 5, 2025
Reply from Fragrance Direct
We appreciate you bringing this to our attention. We are sorry to hear that you feel misled and that your concerns were not adequately addressed. Please be assured that we take your feedback seriously, and we will review our advertising practices to ensure clarity and transparency.
Reply from Fragrance Direct
We appreciate your positive feedback! We are so happy to hear that you find our products genuine and priced well.
Excellent price easy to order and…
Excellent price easy to order and speedy delivery of some great smelling candles
December 4, 2025
Reply from Fragrance Direct
We're delighted that you found an excellent price, ordering was easy, and you received a speedy delivery of great-smelling candles. Thanks for the feedback!
Great price and fast delivery.
Got a wee add in for a Christmas box for she who must be obeyed, great price and delivery. She was wall pleased, therefore so am I!!
December 4, 2025
Reply from Fragrance Direct
We're delighted the Christmas box was a hit! It's great to know you were pleased with the price and delivery, and most importantly, that she was happy with it.
Excellent service and product
Came on time and was cheaper then your standard perfume shops, will bd ordering again!
December 4, 2025
Reply from Fragrance Direct
We're happy to hear that your order arrived on time and was more affordable than other perfume shops. We appreciate your intention to order again!
Very poor service did not receive…
Very poor service did not receive products despite many attempts to resolve issue, eventually got a refund but had to ask on a number of occasions before it was processed
December 3, 2025
Reply from Fragrance Direct
We regret that you did not receive your products and that resolving the issue took multiple attempts. We are not liable for an incorrect address being entered on the order at the time the order is placed. We appreciate your feedback and will review our processes to improve.
I'm always pleased with the service.
December 2, 2025
Reply from Fragrance Direct
We appreciate you taking the time to share your positive experience with us. We are so happy to hear you are pleased with our service.
Reply from Fragrance Direct
We appreciate your positive feedback! We're so glad ordering is always easy, and you find good products with a short delivery time.
Reply from Fragrance Direct
We appreciate your positive feedback! We're so glad our delivery is always quick and reliable for you, and we value your business.
Reply from Fragrance Direct
Thank you for leaving your feedback.
Reply from Fragrance Direct
We appreciate your awesome feedback! We're delighted you were happy with our excellent service, quick delivery, and very good prices.
Reply from Fragrance Direct
We're glad you find our prices great and our products the very best. Thank you for your positive feedback; we appreciate it.
Never buy anywhere else!
Speedy efficient buying - usually have my favourite perfume at greatly reduced price. If you want genuine perfumes etc at prices far lower than any high street store, then shop with Fragrance Direct. Sometimes you might get a box which is dented or without cellophane but if it's for yourself what's the problem. Never buy anywhere else.
December 1, 2025
Reply from Fragrance Direct
We're happy to hear that you find our prices and service efficient. It's great to know you appreciate the value we offer, even with occasional box imperfections. Thank you for your continued support!
Reply from Fragrance Direct
We appreciate your positive feedback! We are so happy you received a quality product with very quick delivery.
Great Scents Great price
Needed some last minute Christmas presents, found great gift sets at good prices that were delivered promptly, can’t complain, great service
November 30, 2025
Reply from Fragrance Direct
We're happy to hear that you found great last-minute Christmas presents at good prices and that our delivery was prompt. We appreciate your positive feedback and are glad you enjoyed our service!
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