Fragranceon Reviews 

41
•
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Never received my perfume, they don't even have any way to track your order you make a payment & sign up & for some reason you try to login & you need to reset password once you do . You go on your G... See more

Rated 3 out of 5 stars

I chose Fragranceon because of their lower prices on perfume. After ordering it took about 3 weeks to receive my order after several inquiries into when it would be fulfilled and shipped. It was stres... See more

Rated 1 out of 5 stars

This is a scam website. Don’t be fooled. They undercut prices to generate a sale for something they don’t have in stock, then when you call customer service then just try to offer you a $100 gift ca... See more

Rated 1 out of 5 stars

I ordered a Mac mascara from this company “Fragance.On.com”, confirmation e-mail received but then after 3 weeks nothing else happened and I tried to e-mail, contact company but on the website it only... See more

Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Clothing Store

Information provided by various external sources

Shop designer name brand perfumes and fragrances.


Contact info

1.8

Poor

TrustScore 2 out of 5

41 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.8

All reviews

(41)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very Disappointed

I placed my order on 11/08/2020 and was charged at that time. I haven’t received my order as of 12/06/2020 and my order status still says it’s awaiting fulfillment. When I placed my order, it should have said “out of stock” so I could have ordered it elsewhere. I will be disputing the charge on my credit card since I haven’t received my order or an communication regarding the delay of my order. I’m very disappointed in the service of this company.

December 6, 2020
Rated 1 out of 5 stars

Not the best experience

Not the best experience. One week after ordering I checked the tracking number and noticed no action had been taken. I emailed their customer service and asked for a refund. Later that same day I checked the tracking again. It now said a label had been printed but that was it. No scans had been placed by the courier. I emailed their customer service again and again asked for a refund because it hadn't shipped. I never received any reply from the company. A couple days later my order arrived. It was a different cologne than what I had ordered. I had ordered a bottle of Lempicka au Masculine but received a bottle of Lempicka Homme. Similar? Yes. What I had ordered and what was pictured and named in the description? No. FragranceX.com is a much better site to purchase perfume and cologne from.

December 4, 2020
Rated 5 out of 5 stars

I was able to find the cologne I like…

I was able to find the cologne I like really easy on there website, easy ordering and shipping was came in fashionable time. They seem to be a very well established company. I will order from them again.

June 20, 2020
Unprompted review
Rated 5 out of 5 stars

Extremely helpful company

Fragranceon has been extremely helpful resolving an item that was out of stock. I was grateful for their kind follow-through.

June 16, 2020
Unprompted review
Rated 1 out of 5 stars

Scammers

If there was a zero star that's what I would give.I have tried for days to contact them by phone at all times of the day and night I always get a busy signal.i have texted them with NO return message. I ordered and within two hours tried to cancel . So for 4 days still the same no answer or contact. So I have filled a complaint to BBB on this company for being a Scammer and no full refund of my money and no contact from them. So please don't order from them they will scan you with no refund and noway to contact them.

January 20, 2020
Unprompted review
Rated 1 out of 5 stars

Bad customer service

I ordered a Mac mascara from this company “Fragance.On.com”, confirmation e-mail received but then after 3 weeks nothing else happened and I tried to e-mail, contact company but on the website it only said “store unavailable” to me it’s either a ripped off or fraud this company. Very bad customer service and I do not trust or will ever order from here.

February 27, 2019
Unprompted review
Rated 1 out of 5 stars

I ordered perfume from this site on …

I ordered perfume from this site on December 13, 2017. They took the payment out of my banking account, but failed to give me a tracking number. The phone number on the website doesn't work and there's no way to get in contact with anyone. I have no idea if I will ever get the package.

December 29, 2017
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

I ordered a fragrance from this company and when it arrived, I noticed stark differences in both the smell and the packaging from the original purchased at another store. I contacted the company immediately to which I was sent a return label and assured I would receive a full refund. Once the company received the return, the story changed and I was given the runaround. I left 2 negative reviews and then suddenly, I received a partial refund as well as a threat of legal action if I left any bad reviews. I requested a full refund to which I was informed I would not get if I did not remove all my negative reviews. This is a direct violation is my first amendment right. I would never do business with this company again!!

November 30, 2016
Rated 5 out of 5 stars

I love this site...

I love this site, site is user friendly and I love the customer service. I recommend this to anyone who wants to have an easy experience in shopping.

June 15, 2015
Unprompted review

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