Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never a problem with this company. Always 100% happy with orders. The huge selection of products. 100% authentic. The competitive prices. No hassles, no worries. The good things are right here.... See more
Company replied
Everything with the store is great!! Starting with the purchase, everything is so simple, choose your items, set up delivery, pay for it and you're done. Then, the prices, and the quality of the... See more
Company replied
To be honest, I was a little skeptical. The price online was significantly less than what I normally pay at Dillards and Macys. I’ve been wearing this cologne for years and my wife really likes the... See more
Company replied
Company details
Written by the company
Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop
Contact info
United States
- www.fragranceshop.com
4.1
Great
768 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Cap on the bottle did not fit and…
The Cap on the bottle did not fit and it leaked in the draw. I even tried the cap from an old bottle. I have make sure it is standing because it will leak. The bottle does not fit properly. I have been using this product for year an have never had this problem.
July 24, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for bringing this to our attention. We're sorry to hear about the issue with the cap and the resulting leakage. This is not the standard we aim to deliver, and we would like to resolve the matter promptly. Please contact our Customer Service team with your order details so that we may look into this further.
Product as advertised
Product as advertised; received in stated time frame: reasonable price
July 23, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Where is my Perfume....I am still…
Where is my Perfume....I am still waiting! from my order in April
July 15, 2026
Unprompted review
Reply from FragranceShop.com
We replied to your previous feedback from July 22 requesting more information, as we were unable to locate an order under "Kristy F." That request has not yet been answered, and this latest feedback does not include the details we'd need to look into it either.
In order to help, we'll need your order number or the email address used at checkout. Please reach out to our Customer Service team at https://www.fragranceshop.com/contact-us/ with these details so we can investigate.
This is my 3rd bottle of Obsession…
This is my 3rd bottle of Obsession ordered from this company. Product arrived in perfect condition, well packaged and on time. Price was my #1 factor for buying, department stores, Sephora and Walmart were significantly higher for same size bottle. I will continue to order my colognes from Fragranceshop.com
July 1, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
fast and neat delivery
fast and neat delivery. I am hapy with products received.
June 23, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Authentic products fast shipping
Authentic products, fast shipping, Great consistent seller.
Have bought number of times without any issues.
July 16, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
I had a great experience with both the…
I had a great experience with both the service and the professionalism. The product arrived as expected, and I'm very satisfied with my purchase.
June 29, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Overall very satisfying for the price…
Overall very satisfying for the price point and fast delivery.
July 20, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Super fast delivery
Super fast delivery. Great packaging. Just what I needed and ordered.
July 10, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Great experience overall
Great experience overall. The order arrived on time and was packaged with care.
June 28, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
good purchase overall
it was sketchy at first some people say its a scam or you dont get your shipping number. i purchased and didnt get mine for awhile but eventually i got an email with it and the package came just fine. people say they come broken or damaged or not at all but my fragrance came in perfectly fine. it was a good blind buy too so that made it better as well and it was listed at a good price.
June 2, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Everything was great came in sooner…
Everything was great came in sooner than expected
June 29, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Worst customer service I’ve ever seen
Don’t reply to emails, messed up order for Christmas and got my refund in July, absolute joke
1 star is generous to them
July 16, 2026
Unprompted review
Reply from FragranceShop.com
We are sorry to hear about this frustrating experience, but it looks like there has been a mix-up.
You have left this review on FragranceShop.com (based in NJ, USA), but we don't have an order for you. It looks like you meant to review The Fragrance Shop in the UK (thefragranceshop.co.uk) since you are based in the UK. We are entirely separate companies.
Please move your review to their official Trustpilot page (https://www.trustpilot.com/review/www.thefragranceshop.co.uk) so their UK team can see this and help you resolve it
Exactly what I wanted and the prices…
Exactly what I wanted and the prices were better than anywhere else. My new place to get all my colognes in the future.
July 1, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Thank you was fast shipping and…
Thank you was fast shipping and for the authentic Colgone’s
July 15, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Best price around.
July 14, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
It is exactly what I use & needed more…
It is exactly what I use & needed more of. Thank you.
July 13, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Bad service
Bad service, i pay and still don't receive the package. Is the first time and they stolen my money. Have free delivery but dont don't have They o control about the package
June 30, 2026
Unprompted review
Reply from FragranceShop.com
We understand your frustration with the delivery delay, but we want to assure you that we have not stolen your money.
Your order was shipped on July 2nd via USPS (Tracking: 9261290339726006530872). According to USPS, the package is currently delayed but still actively in transit.
We checked our system and did not receive any emails from you, but we see you have opened a dispute with Afterpay. We would have gladly resolved this for you directly had you reached out, but we will now provide the active tracking details to Afterpay to help resolve the dispute.
It was false advertising
It was false advertising. They said I completely different model and a completely different fragrance.
Daryl Dudley Order #100372793
June 22, 2026
Unprompted review
Reply from FragranceShop.com
We are sorry to hear about your experience. We want to ensure every customer gets exactly what they ordered, but we are currently unable to locate an order matching your name.
Please contact our customer service team directly with your order details so we can investigate this right away. Please note that we have a 30-day return policy to ensure you are fully satisfied with your purchase.
Great item
Great item, great price, and fast shipping. Givenchy is my favorite of the series, and worth every penny. Thank you!
June 28, 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
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