FragranceX Reviews 

22,111
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 904 reviews, reviewers had a great experience with this company. Consumers frequently mention the vast, wonderful, and impressive collection of various high-end fragrances available at exceptionally competitive, budget-friendly prices compared to traditional stores. Shoppers also heavily highlight the fast delivery times, noting that their purchases consistently arrive promptly and safely packaged right to their homes. However, some customers also noted issues with unexpected shipping delays and late package deliveries that negatively affected their overall purchasing timeline. A few other people similarly felt quite frustrated by occasional payment verification hurdles, unexpected billing complications, or receiving damaged items in their orders.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, highlighting a wide divide in satisfaction. While... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments arrive on time and... See more

Price

People report positive experiences with price, frequently highlighting affordable and competitive costs... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying widely among consumers.... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praised the fantastic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of perfumes! Sad they are not able to find my Escada Sexy Graffiti perfume, but happy with the Escada Del Sol limited edition! Fair pricing as well. Thank you!

Company replied

Rated 4 out of 5 stars

Not a review per se, but a quest if you deliver products to Dublin, Ireland? Can you explain the delivery fee structure ? Thanks

Company replied

Rated 5 out of 5 stars

I have used these fragrances in the past, I try to mix them by ordering different ones. Your shipping is always on a timely manner and of great value vs other companies. Your very trusted and I alw... See more

Company replied

Rated 5 out of 5 stars

Well it's the best site I have found for perfume and cologne they are way lower than going to a store and the amount of name brand products is far greater than a store inventory I have purchased at... See more

Company replied


Company details


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4.0

Great

TrustScore 4 out of 5

22K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(22,111)

965 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

that was amazin

June 19, 2026
FragranceX logo

Reply from FragranceX

Hi Closel!

Thank you for your awesome review and for choosing FragranceX.com!

We are so happy to hear you had an amazing experience ⭐

We look forward to serving you again soon!

Rated 5 out of 5 stars

Great site

Great site. Absolutely marvelous experience. Very happy. Wonderful to know.

June 25, 2026
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Reply from FragranceX

Hi Riva!

Thank you for your wonderful review and for choosing FragranceX.com!

We are delighted to know you had such a marvelous experience. Your kind words truly mean a lot to us 🌸

We look forward to serving you again soon!

Rated 5 out of 5 stars

Best customer service and orders…

Best customer service and orders arrive on time

June 22, 2026
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Reply from FragranceX

Hi Idarmiz!

Thank you for your kind review and for choosing FragranceX.com!

We are happy to hear you were pleased with our customer service and timely delivery 🌸

We look forward to serving you again soon!

Rated 5 out of 5 stars

I was just so pleased with how easy you…

I was just so pleased with how easy you were to do business with. You really cared about me as a customer and saw to it that I was happy!

June 25, 2026
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Reply from FragranceX

Hi Allee!

Thank you for your heartfelt review and for choosing FragranceX.com!

We are delighted to know you found it easy to shop with us and felt well cared for as our customer. Your satisfaction is always our priority 🌸

We look forward to serving you again soon!

Rated 5 out of 5 stars

I was a bit wary of ordering from the US...

I was a bit wary of ordering from the US to Europe but the order was delivered quickly, in perfect condition and without import fees.

July 10, 2026
Unprompted review
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Reply from FragranceX

Hi JL!

Thank you for your wonderful review and for choosing FragranceX.com!

We are happy to hear your first international order arrived quickly, in perfect condition, and without unexpected import fees 📦

We look forward to serving you again soon!

Rated 5 out of 5 stars

Quick shipping and great prices.

Quick shipping and great prices.

June 22, 2026
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Reply from FragranceX

Hi Joseph!

Thank you for your review and for choosing FragranceX.com!

We are glad you enjoyed our quick shipping and great prices ⭐

We look forward to serving you again soon!

Rated 1 out of 5 stars

The shipment is very late

The shipment is very late. The attention to the problem was like a big brother ignoring his little brother. Felt I was an irritant instead of a customer. I have nothing to show for this exercise in stupidity, apathy, and plain lack of caring.

July 9, 2026
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Reply from FragranceX

Hi Joe!

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation has been. 😔

We would like to clarify that our team responded to each of your email inquiries throughout the investigation. After completing the claims process with USPS, it was determined that the package had been lost in transit. As soon as the investigation was concluded, we offered you the option of either a replacement shipment or a refund. We understand you chose a refund, which was processed on 07/08/2026.

We sincerely apologize for the inconvenience caused by the shipping issue and appreciate your patience while we worked through the carrier's investigation. Thank you for your feedback, and we hope to have the opportunity to restore your confidence in FragranceX.com.

Rated 5 out of 5 stars

Well it's the best site I have found…

Well it's the best site I have found for perfume and cologne they are way lower than going to a store and the amount of name brand products is far greater than a store inventory I have purchased at least 40 bottles for me and my wife and I have told a good number of people about Fragrance X.com and they are customer's now

June 25, 2026
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Reply from FragranceX

Hi Anna!

Thank you for your incredible review and for being such a loyal FragranceX.com customer!

We truly appreciate your continued support and are honored that you have trusted us with so many purchases for you and your wife. Your recommendations to friends and family mean the world to us ⭐

We look forward to serving you again soon!

Rated 5 out of 5 stars

The Best

Great experience and best prices

June 24, 2026
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Reply from FragranceX

Hi Ladawn!

Thank you for your wonderful review and for choosing FragranceX.com!

We are delighted to hear you had a great experience and enjoyed our competitive prices 🌸

We look forward to serving you again soon!

Rated 5 out of 5 stars

AWESOME STOCK, PRICES AND DESCRIPTION

WELL YOU HAVE VERY GOOD CHOICES AND VERY GOOD PRICES, ALSO I LOVE TO READ ABOUT THE DESCRIPTION OF FRAGANCES YOU DO THIS IS VERY HELPFUL TO ME

June 24, 2026
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Reply from FragranceX

Hi Joel!

Thank you for your thoughtful review and for choosing FragranceX.com!

We are happy to hear you enjoy our selection, great prices, and detailed fragrance descriptions. It is wonderful to know they help you make the right choice 💫

We look forward to serving you again soon!

Rated 5 out of 5 stars

Fast delivery and my guy really loves…

Fast delivery and my guy really loves it i will be ordering again thank you very much 😊

June 22, 2026
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Reply from FragranceX

Hi Sarah!

Thank you for your kind review and for choosing FragranceX.com!

We are so happy to hear your order arrived quickly and that your special someone loves the fragrance 🌸
We truly appreciate your support and look forward to your next order.

We look forward to serving you again soon!

Rated 5 out of 5 stars

quick service

quick service, reasonable prices

June 24, 2026
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Reply from FragranceX

Hi Annegret!

Thank you for your review and for shopping with FragranceX.com!

We are glad you enjoyed our quick service and reasonable prices ✨

We look forward to serving you again soon!

Rated 5 out of 5 stars

New Customers

Truly glad, I ordered this fragrance! I was scared to pull the trigger last year... The purfume came in a decent amount of time, and it smelled great, not old or like it had been housed for too many years. Thanks.

June 22, 2026
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Reply from FragranceX

Hi Alicia!

Thank you for your wonderful review and for choosing FragranceX.com!

We are so happy you decided to give your fragrance a try and that it exceeded your expectations. It is great to hear it arrived in a timely manner and smelled just as it should ✨

We look forward to serving you again soon!

Rated 5 out of 5 stars
FragranceX logo

Reply from FragranceX

Hi Peggy!

Thank you for your review and for shopping with FragranceX.com!

We are delighted to hear your orders always arrive quickly 📦

We look forward to serving you again soon!

Rated 5 out of 5 stars

Good price on large inventory

Good price on large inventory. Quick delivery!

June 24, 2026
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Reply from FragranceX

Hi Donald!

Thank you for your feedback and for choosing FragranceX.com!

We are glad you enjoy our wide selection, competitive prices, and quick delivery ⭐

We look forward to serving you again soon!

Rated 5 out of 5 stars

Awesome company and website and…

Awesome company and website and service; after finding this site many years ago, I have never bought retail stores perfumes and colognes.

June 24, 2026
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Reply from FragranceX

Hi Dan!

Thank you for your wonderful review and for being a loyal FragranceX.com customer!

We truly appreciate your support over the years and are thrilled to know you continue to choose us for your fragrance purchases 💫

We look forward to serving you again soon!

Rated 3 out of 5 stars

I have been buying my perfume for years…

I have been buying my perfume for years and the one I got in June was not good. It doesn’t spray it streams. Not good.

June 24, 2026
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Reply from FragranceX

Hi Ann!

Thank you for sharing your feedback. We are sorry to hear about the issue you experienced with the spray on your fragrance. 🌸

We truly appreciate your loyalty to FragranceX.com over the years and understand how disappointing it is when a product does not perform as expected. Please contact our customer service team so we can review your order and help find the best possible solution.

We appreciate your continued support and hope to have the opportunity to make this right.

Rated 5 out of 5 stars

The service and the price.

The service and the price.

June 19, 2026
FragranceX logo

Reply from FragranceX

Hi Nancy!

Thank you for your review and for choosing FragranceX.com!

We are happy to hear you appreciate our service and great prices ✨

We look forward to serving you again soon!

Rated 5 out of 5 stars

Easy

Easy, fair priced, and pretty fast shipping. Every order comes exactly right every single time. I don’t trust any other site for my perfumes.

June 24, 2026
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Reply from FragranceX

Hi S.A.!

Thank you for your amazing feedback and for choosing FragranceX.com!

We are delighted to know you enjoy our fair prices, fast shipping, and reliable service. Your trust means a great deal to us ⭐

We look forward to serving you again soon!

Rated 5 out of 5 stars

Original parfum

Quick fast delivery great prices

June 24, 2026
FragranceX logo

Reply from FragranceX

Hi Nicola!

Thank you for your review and for shopping with FragranceX.com!

We are happy to hear you enjoyed our fast delivery and great prices 📦

We look forward to serving you again soon!

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