I’m very happy with my pair of Persol sunglasses that I bought from Frames Direct. I’ve been looking for this particular style for a while. As I have bought several pairs of eyewear directly from Pers... See more
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Long time repeat customer. I’ve purchased about a dozen prescription Oakley glasses, both single vision and sunglasses, over the past ten years. Same high end products that you can buy locally, at a m... See more
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I'm very pleased with Frames-Direct. The entire process was a breeze from start to finish. Frames-Direct offers an easy-to-use online format. Prices are more than reasonable. The prescription eyewear... See more
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Had a great experience overall with Frames Direct. Used my prescription from my local eye doctor to order a backup pair of glasses online at a great price. Because I was ordering the exact same pair I... See more
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Company details
About Frames Direct
Written by the company
Exceptional Quality Prescription Eyeglasses
Frames Direct was founded in 1996 by doctors who pioneered the online eyewear industry as the first to offer prescription glasses. Our founders made a pledge to sell only the lenses they would wear themselves, so you can expect the highest quality prescription lenses in the eyewear you buy from us. Each Rx lens undergoes a rigorous six-step quality assurance process and verification using innovative digital lens technology, resulting in total accuracy and lenses free of scratching, distortion, and defects—guaranteed. And we add a scratch-resistant coating to every prescription lens at no charge.
FramesDirect Offers the Widest Selection of Authentic Brand-Name Eyewear
Explore Frames Direct to find an impressive variety of genuine designer eyeglasses, sunglasses, prescription sunglasses, and goggles for men, women, and kids. We offer a wide array of throwback, contemporary, and current frame styles from favorite brands and the newest designer labels. Our inventory includes over 100,000 products and 500 authentic designer brands, from Ray-Ban, Burberry, and Persol, to Versace, Dolce & Gabbana, and many others. We offer a multitude of options in performance and task-specific eyeglasses and sunglasses from Oakley, Costa, Maui Jim, Wiley X, and more. You’ll also find contact lenses from the brands you trust, including Bausch + Lomb, Ciba Vision, CooperVision, and Vistakon—browse disposable contact lenses in single-vision options to correct near- or farsightedness, toric contacts to correct astigmatism, bifocal, or multifocal contact lenses.
Superior Customer Service
Excellent customer service is the cornerstone of Frames Direct. Our staff of highly trained and friendly opticians—most with more than 20 years of experience—is available to assist you by phone, online chat, or email. They’ll help you enter your prescription information correctly, determine your correct frame size, recommend the best lens material for your eyeglasses or prescription sunglasses, and they’ll gladly point you to the best frame options for your face shape and lifestyle. We want you to feel confident the eyewear you order from us is exactly what you need.
We offer fair prices, with savings of as much as $150 or more on prescription eyewear and many designer sunglass lines. Our prescription lenses cost about half the price you would pay at most retail optical chains. And if you find sunglasses or eyeglasses frames—in the same color and style number—on another website for less, we’ll match that price.
Contact info
501 E Corporate Drive, 75057, Lewisville, United States
- 1-800-248-9427
- FramesDirect@framesdirect.com
- www.framesdirect.com
4.5
Excellent
30K reviews
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I just got my glasses and they are…awesome.
I just got my glasses and they are perfect , right out of the box. I love them. They got here very fast. I was surprised. I have been telling my coworkers about frames direct. I can’t wait to show them my new glasses.i also used my HSA . Thank you and I appreciate the great service.
December 16, 2025
Unprompted review
Reply from Frames Direct
Dear Lori,
We're happy to hear that your glasses are perfect and arrived so quickly! It's great you're sharing your experience with your coworkers and using your HSA. We appreciate your kind words and are glad you are pleased with our service.
Have a great day!
Best,
Leslie
First-time buyer here
First-time buyer here. Although I had some concerns initially, customer service was professional and helpful. My prescription glasses arrived exactly as expected. Great experience overall.
November 8, 2025
Unprompted review
Reply from Frames Direct
Dear Kai,
We're happy to hear that our customer service team was helpful and professional in addressing your initial concerns. We're glad your glasses arrived as expected, and we appreciate your positive feedback!
Have a great day!
Best,
Leslie
Best Price across the board
Had been looking for a good pair of sunglasses for running. I checked multiple websites, and Frames Direct had the best deal/price across the board. Shipping was fast. They also had a special discount, so I was able to save a few extra bucks. Would definitely buy from them again.
December 1, 2025
Unprompted review
Reply from Frames Direct
Hi there! We're happy to hear that you found the perfect running sunglasses at a great price! It's wonderful to know our fast shipping and special discount made your purchase even better. Thank you for your positive feedback; we appreciate your business.
Have a great day!
Best,
Leslie
I purchased a pair of Ray-Ban aviator…
I purchased a pair of Ray-Ban aviator sunglasses as a Christmas gift, and the entire experience was excellent. The ordering process was straightforward, and the product arrived on time and in perfect condition. The sunglasses themselves are high quality, exactly as described, and made a great gift. I’m very satisfied with both the product and the service provided. I would definitely order from FramesDirect.com again.
December 4, 2025
Unprompted review
Reply from Frames Direct
Dear Ronald,
We're happy to hear that the ordering process was straightforward, and the Ray-Ban aviator sunglasses arrived on time and in perfect condition. We're glad the gift was a success, and we appreciate your intention to order from us again. Thank you for your positive feedback!
Have a great day!
Best,
Leslie
Framesdirect
It was good the shipping time was fine and the glasses came in as I wanted them. The service was great and the overall experience. I recommend
December 5, 2025
Unprompted review
Reply from Frames Direct
Dear Alex,
We're happy to hear that you had a great overall experience and that the shipping was satisfactory. We appreciate your recommendation and your feedback.
Have a great day!
Best,
Leslie
Ease of ordering online.
December 12, 2025
Reply from Frames Direct
Hi there! We're glad you found our online ordering easy to use. Thanks for your feedback!
Have a great day!
Best,
Leslie
Fast delivery, good price, easy to order
My glasses were easy to order, exactly as displayed, and recieved within 10 days of ordering. Highly recommend!
November 12, 2025
Reply from Frames Direct
Dear Keri,
We're happy to hear that ordering was easy, your glasses matched the description, and delivery was prompt! We appreciate your recommendation and thank you for your feedback.
Have a great day!
Best,
Leslie
Highly Recommend FrameDirect
FrameDirect was fantastic to work with. The quality of the frames exceeded my expectations, and the ordering process was super easy. Everything arrived well-packaged and exactly as described. I’m really happy with my purchase and will definitely order from them again!
December 1, 2025
Unprompted review
Reply from Frames Direct
Dear Tee,
We're happy to hear that you found the ordering process easy and that your frames exceeded your expectations! We appreciate your positive feedback and are glad you're satisfied with your purchase. Thanks for sharing!
Have a great day!
Best,
Leslie
Best price and solid service.
Pretty simple. Did a quick query on ChatGPT to find the best deal for a standard pair of Ray Ban P Justin glasses. GPT linked me with the actual best price here at Frames Direct. So, I bought it. It came over as expected and I'm enjoying the sunglasses! Easy.
December 9, 2025
Unprompted review
Reply from Frames Direct
Hi there! We're happy to hear that you found the perfect Ray-Ban P Justin glasses through Frames Direct! It's great to know that your purchase was easy and met your expectations. Thank you for sharing your positive experience with us!
Have a great day!
Best,
Leslie
Bought some non-prescription glasses…
Bought some non-prescription glasses for a christmas gift. It isn't christmas yet but they glasses came on time and appear in good shape.
December 1, 2025
Unprompted review
Reply from Frames Direct
Dear Kris,
We're happy to hear that the glasses arrived on time and in good condition! Thank you for your positive feedback; we appreciate you sharing your initial impressions.
Have a great day!
Best,
Leslie
I ordered a pair of replacement frames…
I ordered a pair of replacement frames (the old frames had developed a broken hinge). The price was about half what it would have been elsewhere, and the shipping was prompt and free.
November 20, 2025
Unprompted review
Reply from Frames Direct
Hi there! We're happy to hear that you received your replacement frames quickly and at a great price. We appreciate you taking the time to share your positive experience with us!
Have a great day!
Best,
Leslie
Good Experience!
Great price and service for a brand name that's hard to find anywhere else! Product and packaging were perfect!
December 6, 2025
Reply from Frames Direct
Dear Jerry,
We're happy to hear that you had a great experience with our service and pricing! It's wonderful that the product and packaging met your expectations. Thanks for your feedback!
Have a great day!
Best,
Leslie
Only ones who had a selection of a full…
Only ones who had a selection of a full bridge nose piece in my size.
December 5, 2025
Reply from Frames Direct
Dear Calvin,
We're happy to hear that you found the full bridge nose piece in your size within our selection. Thank you for letting us know!
Have a great day!
Best,
Leslie
It’s not often I’m 100% satisfied with..
It’s not often I’m 100% satisfied with an online order experience. But when I am, it deserves a mention! Well done Frames Direct. I ordered my RayBan Meta frames without rx lenses on November 21st which is a Friday. The following Tuesday they were delivered. This is five days for delivery from date ordered, which included a Saturday and a Sunday. Color me impressed with fulfillment turn around!
The website was easy to navigate, and I found what I needed in no time with concise descriptions for the item and ordering process. I used my vision insurance and the process was quick and simple.
The frames came nicely, packaged, and as expected. Thanks guys. See you next order!
November 25, 2025
Unprompted review
Reply from Frames Direct
Dear Jamie,
We're happy to hear that you had such a positive experience with your recent order! It's great to know the website was easy to navigate, the ordering process was simple, and your frames arrived quickly and as expected. Thank you for your kind words; we appreciate your business.
Have a great day!
Best,
Leslie
Frames came in a timely manner
Frames came in a timely manner and undamaged. Was pleasantly surprised with the case and cleaning cloth that came with it. I would definitely order from this place again.
November 30, 2025
Reply from Frames Direct
Dear Kathy,
We're happy to hear that your frames arrived promptly and in perfect condition. It's great to know you were pleasantly surprised with the case and cloth. Thank you for your positive feedback; we appreciate it!
Have a great day!
Best,
Leslie
Great frames
They were great. The frames are exactly what I wanted and the color is awesome. I got the satin purple.
December 1, 2025
Unprompted review
Reply from Frames Direct
Dear Paula,
We're happy to hear that you are pleased with the frames and the satin purple color! Thank you for letting us know your order met your expectations.
Have a great day!
Best,
Leslie
2+ Months on Backorder
I ordered glasses. Got an email that they were “in the lab”. 2-3 days later I checked the status and see that they are back ordered 4 weeks. No notification or anything.
I wait 4 weeks and check the status. Still in back order. Ultimately notified it would be another 4 weeks and then 8-10 days for production.
I called customer service and was told “it’s just how there system works”. I asked if there was any way to know if my glasses would be coming off back order on the date the system was now suggesting. The reply was, No. No way to know.
Now if I want to order a different pair I have to place a new order but need to wait 7-10 days for a refund so I can order them, hope a different pair is in stock, and then 7-10 days for them to be made.
First and last time ordering from this company.
Edit to add: 5 days ago I got a response from my complaint here saying someone would reach out. This is yet to happen.
My account is updated to say that my order is “in lab” again. When I reached out to confirm the status, I was told that it is still back ordered and not in lab.
I asked for an explanation of the discrepancy and received no response.
I would love a straightforward answer from anyone!!!
At least follow through on a response.
December 2, 2025
Unprompted review
Reply from Frames Direct
Hello John,
Thank you for ordering your glasses from FramesDirect. I am sorry to hear that you are experiencing delays with your order. I will have a member of management look into this and reach out to you to discuss your order.
Quality appears good
Quality appears good, prices competitive, and shipping was timely.
December 3, 2025
Reply from Frames Direct
Dear Kerry,
We appreciate you letting us know that you found our prices competitive, the quality good, and the shipping timely.
Have a great day!
Best,
Leslie
Reply from Frames Direct
Dear Mark,
Thanks for the kind review and perfect rating! We love hearing from our customers and we appreciate your positive feedback! We value you as a loyal customer!
Have a great day!
Best,
Leslie
Love the glasses
Love the glasses, it was a quick delivery. My daughter and I have purchased several frames we love them.
November 24, 2025
Unprompted review
Reply from Frames Direct
Dear Elizabeth,
We're happy to hear that you love the glasses and appreciate the quick delivery! It's wonderful that you and your daughter have found frames you love with us.
Have a great day!
Best,
Leslie
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