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Fleuriste à Bordeaux, grossiste en fleurs sur internet depuis 1993, nous livrons particuliers et professionnels en bouquets, feuillages et fleurs séchées.
Min de Brienne 110 Quais des paludate, 33800, Bordeaux, France
4.0
134 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Really good products, exactly what I was looking for. Fast delivery. When i asked some informations via their website chat, I had a phone call straight away to help. I will buy again.
Reply from France Fleurs
Thank you very much ! It was a real pleasure !
Terrible, Très Déçue
Je déconseille. Ma commande n'arrivait pas à temps et l'entreprise ne voulait pas du tout me rembourser, bien que la livraison était en retard à cause de leur maladministration. En plus des messages contradictoires.
I am very disappointed. My Valentine's Day flowers were sent to Montpellier first (instead of Avignon) then obviously delayed.
They did not arrive at the collection point on the morning of 14th February as agreed. Nor in the afternoon that day. So I sent an email to customer services. I was told to check with Chronopost and was told everything was being done to speed up the delivery. But as I had not employed Chronopost, it was the flower w
company who engaged their services -so I felt the flower company should follow up! Then when I looked at the tracker again it said the flowers would be delivered today (Monday)!
By chance, I checked again on Saturday 15th and although I had not been informed by a message from anybody, Chronopost indicated they had actually been delivered to the collection point. So I specially went out again to collect them.
They were a little bit wilted. I was rather upset about the delay, the mixed messages and the slightly poor condition of the flowers. I had already sent a number if emails asking for a reimbursement and compensation. No reply by early this morning. So today (17/2/25) I called to ask again. The lady asked if I had accepted the parcel. I had. She said, if you accepted it, we cannot reimburse you. So I checked the company website terms and conditions. Nowhere could I find anything that said that if I accepted the parcel, I would not be reimbursed.
Reply from France Fleurs
Bonjour,
je suis désolé de lire votre déception.
Votre colis a rencontré une erreur de transit de la part de Chronopost, c'est pourquoi il a voyagé jusqu'à l'agence de tri de Montpellier avant d'arriver jusqu'à Avignon. Malheureusement, nous n'avons pas la prétention de pouvoir anticiper ce genre de déconvenues. Il est normal de consulter son suivi de livraison pour être informé(e) de son avancement. Un mail ou sms est normalement toujours envoyé au destinataire pour l'informer de l'état de sa livraison.
Vous comprendrez, en toute logique, que récupérer un colis et vouloir son remboursement intégral est contradictoire. Pour faire une demande de remboursement, il ne faut pas profiter de la marchandise. En cas de retard de 24h, notre service client propose effectivement des dédommagements, mais vous comprendrez que le remboursement intégral n'en fait pas partie si vous faites VOUS même le choix de récupérer le colis. Rien ne vous obligeait à la récupérer au relais. Merci de votre compréhension.
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