Frances Hunt Furniture Reviews 

Hell on earth
It took months of to-ing and from-ing and being ignored / insulted / called a liar / given wrong products over and over again. In the end it took an application to the courts to resolve the issue. I would avoid this company like the plague. Quality of the products was extremely poor. This is my number 1 company from hell. Please please avoid buying ANYTHING from them.

I ordered the Paris metal bed frame frame from Francis Hunt at the beginning of July. It was going to be a gift for my youngest daughter at the end of July. After 2 weeks of not receiving any updates on the bed, I called to find out when I would receive the bed frame. The person I spoke to said I’d “probably” get the bed within 2 weeks and was unable to give any confidence or clarity that I would get the bed in times for my daughters birthday. Very poor customer service!

Ordered a child's bed from them a few week's back. Paid for express delivery to get it in the half term window and delivery was arranged.
It didn't arrive. Got a call from the driver, two boxes, one pine, one white so no point delivering, suggested I called "whoever you ordered it from to rearrange."
Called FH at 11.30am that day, assured that everything would be sorted but heard nothing by the end of the day. Sent them an email and left a bad review.
Early next day I had a call from Steven. He understood my annoyance and arranged for delivery on a convenient date - within half term. This time everything has gone to plan.
Mistakes happen, it's rarely the end of the world but how a company deals with them is usually the most important part. Initially they dropped the ball but when I followed up they quickly took responsibility and made good.

Very pleased, good quality

I ordered a bed frame 4th November only to find out the item was not due in stock until after the middle of December. I cancelled the order and requested a repayment 5th November. It is now 12th November and despite several calls and emails I still have not received my refund.

Absolutely appalling service. Very cheap quality furniture for very high prices. Delivered damaged, in the wrong colour and poorly built.
The drawer bases are as thin as paper and the drawers do not line up.
Why is this company not bending over backwards to resolve this issue?
No response to my emails...
Terrible

Ordered a lovely daybed from this company. It arrived 4 weeks later as expected (delivery between 2-4 weeks). I paid for the White Glove Service and I’m so glad I did. The delivery guy was very pleasant and he had the bed assembled within an hour. I certainly couldn’t have done this myself so it was an extra well worth paying for. Very pleased with new bed. It looks lovely and it’s very comfortable. 😊

Looks nicer than the actual quality or lack of should I say..
It looks like chip board with the odd square of gloss board placed over the top giving it a quality look but made on a far less budget.
Waited ages for this sideboard and when it arrived there was no power plug with the LED lights.
The two delivery guys were friendly and professional.
The elder of the two delivery men said he would put in an order the minute he gets in his van so they would send out the power supply and two more LED lights as he said the two I have look faulty.
I rang up but no order had been placed but the lady on end of phone said she would order the power supply for me.
Five days later there’s no delivery or email or confirmation of the order so I rang up yet again and she said she is waiting to hear back from the supplier. I said this is not good enough as it cost me £600 and I waited well over a month for delivery.
She is still trying to sort it out and I will update this feedback/review when it is resolved.
I had to correct the men on a few things they were doing wrong in regards to putting this cabinet/sideboard together whilst putting it together.
I could of put it together myself and saved myself £60.
The furniture visually looks ok/nice but the quality and the messing around I am still going through to get the plug and two lights sent out is not worth it.
Judging by the quality of the actual thin wood and also my experience in putting furniture together, I would NOT recommend Francis Hunt Furniture.... well not at the price paid for. I wouldn’t of expected to pay for more than half of the the price.
Just spoken to manager (I called yet again) and he said he has my missing/faulty parts and will get them to me in the next couple of days..... I shall
Today items arrived And it certainly adds a better visual appearance but still doesn’t seem £600 xx

I have had to put one star to write a review if there was an option to give zero I would ! Ordered a set of shelves 3 weeks ago, fair enough it did say out of stock when I placed the order so waited for communication for FH for stock. A week later heard nothing so sent an email to be told the items were being unloaded and somebody would be in touch to organise a delivery time. No communication was made and when I sent yet another email I was told it would be with me the next day but at an unsuitable time, I then chose to ring and organised a morning delivery for last Thursday 11th June. I received a voicemail from the driver Malcom at 13:15 (yes not morning) to be told he was struggling to find the house as the sat nav wouldn’t recognise the postcode. Rang the driver 6 times to help him find my address and no answer. Then contacted FH customer services who promised me call backs on 4 separate occasions and none arrived. Finally spoke with Marino one of the managers on Monday who said the driver had issues on Friday i.e. his sat nav and his phone had packed up simultaneously even though his phone was still ringing !!! I have now been promised yet again that the item will be delivered again at the third attempt on Wednesday 17th June after yet another failed promise from Marino to deliver today 16th June, please avoid at all costs, all communications are paid lip service and they never contact when they promise to.

Very bad delivery experience! I have twice bought wardrobes from this company,each time I paid for the premium white glove service,which involved having them unpacked and assembled,which was done,with no problems at all.
I placed an order for another set of sliding door wardrobes,and again,paid extra for the Premium white glove delivery service. This time,at first they were reluctant to carry the wardrobes upstairs.We are both pensioners,and they did then agree to do that,but they refused to assemble them,or unwrap them,leaving us with heavy wardrove doors,a bag of screws and hinges,and absolutely no instructions at all!
It took us nearly 2 hours get them finished,there were no indications of which way up the doors went,or,how the hinges and locking mechanism worked. When I complained to Frances Hunt and asked what we got in return for the extra payment we made for the white glove service,I was just told that the delivery service was nothing to do with her!!
Any one thinking of paying extra for this service,would be advised to get written confirmation of just what they are paying extra for - a very bad service in my opinion,and I feel that we have paid all that extra money for nothing at all!!

I wouldn't buy a bed from anywhere else. Fantastic service from all at Frances Hunt. We ordered a bespoke bed with firm and medium mattresses that link together. A perfect nights sleep for us both. Well done to the team and their knowledgeable advice.

I have been chasing Frances Hunt for around 7 months to get a furniture unit without faults to my property. I am speaking about a simple drawer!! After several attempts, they can never get it right. Still chasing and waiting to get a final solution. They expressed disappointing about this never ending process but at no point they express any concern about the inconvenience, time, cost and effort that chasing this order for so long has caused me. A sensible company would have offered compensation for having to deal with this nightmare situation. The solution proposed by Frances Hunt is to get a refund but they will take the piece of furniture away from my property and this is unacceptable for my tenant. I have asked multiple times to have the opportunity to contact and speak with the General Manager of Frances Hunt but they never provided any details. This is an incredibly frustrating experience. I am sharing this experience because I would not recommend anybody to buy from this company.

I purchased 3 pieces of the Pryce range of bedroom furniture which was delivered on time by very helpful delivery men who carried it all up 2 flights of stairs. The pieces are such good quality and arrived in perfect condition. Would use them again

We ordered a few pieces of furniture for our new flat, was unsure about delivery but Frances Hunt done their best to work around me and my working schedule which was great. The beds are of a good quality too as it’s hard to know when buying online but I’m really really pleased! Will be back to buy some more bits soon

An absolute pleasure to deal with this company from start to finish. I ordered an ottoman bed and the delivery was made within the lead time and the product is fantastic. I will definitely use Franceshunt again and will recommend them to all my friends and family.

All I can say is this was the worst example of customer service I have ever experienced.
If you receive a product that looks nothing like the pictures and does not resemble the written description, they have a statement in their terms and conditions to try and squirm their way out of it. They also attempt to penalise you financially along the way by charging you the collection fee (in my case, they were trying to deduct approx £170 from my refund!!!).
Dealing with the Customer Service desk and "Marino" the "Operations Manager" was both highly insulting and stressful. They did their very best to delay my request for prompt communication and to avoid fully reimbursing me for both a defective product and a product misrepresented on their website.
Spend your money and time dealing with a company who value customer satisfaction and who take immediate responsibility for their errors. I only got my full refund after almost a month of constant email complaints. NEVER EVER AGAIN!!!!!
P.S Frances Hunt - I DON'T want a reply from you as I have wasted more than enough time and energy dealing with you.

Very quick delivery. Top quality. Will recommend to others

Absolutely shocking aftercare. I received a unit that didn't have the right dimensions, it was a lot smaller than the description and also didn't look how it did in the picture so basically not what I ordered. I contacted the company which I keep getting told its being passed onto someone else. The picture and description has now been updated to the correct measurements. My unit was also chipped. They clearly are not going to do anything about sending a replacement. DO NOT BUY FROM THEM.

TERRIBLE SERVICE
I ordered a chest of drawers from FH and it has taken 6 weeks to get them delivered due to their dysfunctional delivery planing. I have spoken to FH over 10 times by phone to organise this, each time having to call up myself as the unhelpful female on the 'customer service' phone did not ONCE offer to call me, I was told each time you have to call back. Every time to organise delivery to be told 'we don't know when they are coming to your area' This company only organises deliveries 24 hours ahead. The drawers are ok but unless you never leave your house I would not buy anything from this company.

Do not be fooled by the website
Worst buying experience ever
When you order there's no mention of when it's going to be delivered.so about 2 weeks after I ordered I got in touch.apparently there had been a problem with my paypal-fair enough.why didn't anyone get in touch though?
They always answer your email,saying they'll chase it up but they will never keep you informed voluntarily. It's like they take your money and forget about you until you start nagging them.it doesn't seem like it's a proper company. The website seems great,you'd imagine they were for instance like a big company like marks & Spencers but the service they provide makes me wonder if it's just a new starter in an office by themselves.I came to the realisation ,after seeing many negative reviews (why oh why didn't I take notice?)that they just DO NOT CARE about the customer at all.
You are not providing an adequate service