We needed a replacement boiling water tank. This was sent through for fitting but upon arrival of the technician Stuart, he walked us through more options. They made sense technically, and financiall... See more
Company replied
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Review summary
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Reviews shaping this summary
Used the contact us form on their website regarding an issue with a leaking spout and was immediately contacted by Ashleigh and advised a new part would be sent free of charge, which arrived the nex... See more
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We had an issue when our builder lost an adapter for the 43mm pipe when replacing our sink drain. I rang Franke and spoke to Natalie. Well, she couldn’t have been more helpful. She searched her... See more
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We rang Natalie and explained the problem we were having with our carron phoenix tap. She understood what was the problem and sent us a new part, immediately, which arrived today only after about four... See more
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Company details
Written by the company
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Contact info
MIOC, Styal Road, M22 5WB, Manchester, United Kingdom
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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"Franke's name, Greg Rowe's indifference — customers beware.
I have owned a Franke Omni boiling water tap for five years and purchased replacement filters directly from Greg Rowe — the UK manufacturer behind the Franke Omni — every six months throughout that time. I was a loyal, repeat customer of both brands.
The tap failed when the ferrule on the boiling water tank hose corroded, causing a leak and rendering both the boiling and filtered water functions completely unusable. When I contacted Greg Rowe for support, I was told the hose tails are not detachable from the tap body and that my only option was to buy a completely new tap at £350 plus fitting costs.
No goodwill gesture. No acknowledgement that the ferrule design was later revised — which strongly implies this was a known failure point. No interest whatsoever in retaining a customer who had spent consistently with them for five years.
I sent a formal written complaint to Greg Rowe. No response was received.
I then contacted Franke UK directly, hoping that a brand of their standing would want to know how their customers were being treated. Their response was to refer me straight back to Greg Rowe.
The tap carries Franke's name and is sold on the strength of their reputation. When things go wrong, that responsibility cannot simply be passed back and forth between manufacturer and brand until the customer gives up.
The product failure itself was frustrating. The complete indifference shown by both Greg Rowe and Franke UK to a loyal, long-standing customer is what has brought me here. I would not buy from either again and could not recommend their after-sales support to anyone.
April 9, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for getting in touch, and we are sorry to hear that your are dissatisfied with your recent experience.
We would be glad to investigate the matter further, in order to determine if there is another resolution is possible. However, as we are not privy to the finer details of your ownership of the product, we are not in a position to advise how the potential alternative resolution will look.
What we can assure you of is that the matter can be reassessed, and request that you contact ks-hotwater.gb@franke.com FAO Jonny to instigate the process.
Best wishes,
The Franke UK Team
Sink Replacement
As part of a full kitchen replacement in 2017, I had a Franke stainless steel sink installed, but recently noticed that the fixings had failed and the sink had begun to lift from the worktop. After checking the warranty, I discovered that a 50-year guarantee covers Franke sinks. I emailed customer services, providing my invoice and photographic evidence, and Tilly promptly replied to my email. She was extremely helpful and efficient, organising a replacement, which was delivered within a few days. Overall, it was a completely stress-free experience and an excellent example of customer service from a company that honours its guarantees without hesitation.
March 26, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Quality lacking
We purchased Franke believing that they would be of high quality and covered by a long warranty.
Turns out the warranty is useless as it doesn't cover the parts that break, and the parts quality is not good.
Had so many issues, and even problems with the replacement parts supplied by Franke.
I've ended up having to spend so much time replacing and sourcing parts.
Even when working properly it still leaks. The attention to quality is limited.
April 9, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to provide your feedback, and we are sorry to hear you are dissatisfied with the outcome of your communications with our consumer care department.
Having read the exchange, it would appear that - due to the age of the product under discussion - the only solution is to replace the plumbing kit in full, due to the changes in specification of the components in question, and it is unfortunate that one of the components required is not available individually.
We will relay your comments to the design and procurement teams in order to determine if a more cost effective solution can be made available in the future.
Thank you again for taking the time to share your experience with us.
Warmest wishes,
The Franke UK Team
Faulty Kettle Tap
The gentleman who fitted the tap was courteous and worked very quickly.
Really pleased with Franke UK. Our kettle tap was faulty and they replaced and fitted free of charge. Further they gave us another 2 year free warranty.
March 30, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're really happy to hear you had such a great experience with Franke.
Warm regards,
The Franke UK Team
Excellent Customer service especially Ben
Excellent Customer service especially Ben, was very helpful offered a lot of guidance and solved the issues i had. First rate service
April 7, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're thrilled to hear about your experience, and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
Great service
I had a recent visit from an an engineer- Dan.
He was prompt, efficient, friendly and very communicative. The work was completed quickly and he offered suggestions to help make the visit more productive for me, while also helping to keep the cost down.
We were very happy with the visit.
March 17, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback—what a pleasure to read! 😊
We’re so pleased to hear that you had such a positive experience with Franke and in particular Dan. Providing excellent service and quality is something we take great pride in, so your kind words really make our day.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke Team
The customer service team is excellent
The customer service team (Natalie) is phenomenally good. They helped me identify the type of tap installed in my house (installed by previous owner), accepted to cover the warranty and provided all advice on how to install the spare parts. 5 years afterwards, I had a different request and they were once again excellent in providing me with full support. Thank you.
April 1, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience with Natalie and the team, it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Great service
The service over the phone is always helpful and has given prompt advice. The call out fee is quite high but Martin our technician was great. He gave us good advice, fixed our problem and kept us informed as regards to his arrival time on each occasion
March 27, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to leave us a 4‑star review. We’re really pleased to hear that our phone support team provided helpful, prompt advice and that Martin took such good care of you during his visit.
We also appreciate your honest feedback regarding the call‑out fee; comments like this are invaluable as we continually review our pricing to ensure it reflects the high standard of service we aim to provide.
Thank you again for choosing us, and please don’t hesitate to get in touch if we can help in the future.
Warm regards
The Franke UK Team
Technician visit was excellent
Technician visit was, as always, excellent. Dan really is a credit to the company. Problem quickly rectified. My only real grumble is the length of time it takes from reporting a fault to a technician being able to call: you need to employ more technicians!
March 31, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊 Your comments are duly noted.
We're really happy to hear though that you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
The engineer
The engineer, Martin, turned up unexpectedly early but was very patient and waited for me to return from the school run, rather than just leaving. He was very friendly and explained the issues clearly.
March 31, 2026
Unprompted review
FRANKE MINERVA FAULTY HOT WATER TANK
I had a Franke Minerva 4in1 tap installed in November 2025 and after a couple of months the flow rate was becoming very slow. I reported it to Franke and and they responded very quickly. Tom Bickley was very helpful and organised an engineer to visit to resolve the issue.
On Monday 30th March. An engineer called Martin came Monday morning and resolved the issue - it was a faulty tank so he replaced it with a new one.
He was polite, helpful, efficient, knowledgeable and easy to talk to - a credit to Franke.
March 30, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke, and in particular with Tom and Martin. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Replacement valves for kitchen mixer tap
I had a problem with my kitchen mixer tap dripping, so contacted Franke customer services. Natalie dealt with my query quickly and efficiently and sent me some replacement valves under warranty. These are now fitted and my tap is as good as new.
March 26, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience, it really means a lot to us.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Franke have replaced my waste unit and…
Franke have replaced my waste unit and hot tap boiler recently, I don’t know the engineers name, but he did both jobs, very efficient, and careful, waited and tested both, asked me to check work, very impressed with Franke after care service, thoroughly recommend if you want the job done properly and guaranteed .
March 30, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Natalie jones was extremely helpful and…
Natalie jones was extremely helpful and ordered my new unit for me within 3 days. Thank you.
March 31, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your review and for taking the time to share it with us!
All the best,
The Franke UK Team
Excellent Service.
I have had a Franke tap for many years, it has been a top quality tap, perfect for my needs, but finally showing its age, so I was looking to replace it with a similar tap. Natalie Jones at Franke could not have been more patient and obliging, her expert advice enabled me to decide which tap would suit me. I therefore strongly recommend this company.
March 30, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best,
The Franke UK Team
Astonishing customer service
Astonishing customer service. My 19 year old sink developed a leak and it was replaced immediately under the 25 year warranty. We would highly recommend this company for their prompt response and friendly exceptional service. Many thanks to all involved.
March 26, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
We had a problem with our Franke…
We had a problem with our Franke Minerva not heating up and after we contacted Franke someone called back and spoke to my husband and went through some checking procedures the problem was identified. A new tank and filter was placed on order and will be despatched to us. Hopefully we will receive this, at the latest ,we’ve been assured within 3 days. I can’t imagine we will be let down they have been so efficient so far.
March 25, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
After 9 years of reliable performance…
After 9 years of reliable performance my Franke food disposal unit stopped working so I was amazed that the 10 year warranty was honoured with a new unit being provided by the excellent customer service team once I'd provided the purchase receipts.
March 23, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with us was so positive - it really means a lot.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review, and we trust you will enjoy using your Franke food waste disposer for many years to come!
Best regards,
The Franke UK Team
Excellent Customer Service
Today I rang Central Services and spoke to Natalie and Tilly. Both provided excellent customer service. They were very friendly, professional and listened very carefully to my questions. They were very knowledgeable and gave me clear answers, including sending me a very helpful link with details of parts and how to order them. As a result, the process of ordering was very easy. Thank you for your help.
March 24, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Great communication and quick to answer…
Great communication and quick to answer my enquiry. Natalie in customer services was really helpful and went out of her way to resolve the problem for my Mum.
March 5, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us! We really appreciate your kind words and 5 star review.
Warm regards,
The Franke UK Team
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