Franprix Reviews 215

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

"My order was delivered incorrectly

"My order was delivered incorrectly. I specifically ordered budgie bird food, but I received goldfinch food instead. This was not a minor mistake — it had painful consequences and resulted in the loss of living beings. Proper verification should have been done before delivery. Extremely disappointing experience. I hope the company takes responsibility and improves its quality control to prevent this from happening to others."

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

The worst supermarket in France

The worst supermarket in France. Everything is a franchise so there's no consistency. Prices are exorbitant and quality is very low. If you buy fresh products in a packet one or more will always be rotting already.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE ANYTHING FROM FRANPRIX

DO NOT PURCHASE ANYTHING FROM FRANPRIX. The store managers use abusive and bullying measures to coerce customers. I have spent over 500€ in their store on rue Dareau in Paris in the past year, with never a problem. Suddenly today, I enter the store and purchase just a bottle of flavored water for 1,50€, after exercising at the sports gym adjacent, and the management insist in searching my bag. Mistrusting them, I instructed them to call the police. Twice.. They refuse to call the police. During this time, several people walked out of the store without purchasing anything. I will tell the people at my gym to avoid Franprix They try to bully people to purchase large amounts of products in order to avoid having bags searched.

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

Displayed price is different from the barcode

I have this experience today, I bought a pack of "poireaux", at Franprix rue St. Placide, Paris 6eme arr. , their displayed pricing is different from the bar code. The cashier guy said to me, if you wanna buy it or leave it. Very pathetic cashier. besides the pricing is very expensive, at the cashier. Franprix stop this faults. Your employees cannot even say sorry to their incompetences. C'est pas agreable.

March 25, 2023
Unprompted review
Rated 1 out of 5 stars

The manager of Franprix 118 Rue Lamarck…

The manager of Franprix 118 Rue Lamarck is one of the rudest and most unhelpful people I have ever had the misfortune to encounter. I arranged & paid for 2 deliveries (of wine worth almost €1000 - about 18 bottles in total) & used them as a 'pick up point'. Chronpost told me the wine was there to be collected, when I went to pick it up, she told me 'nothing for you' - after much research and effort, it transpires they rejected the delivery because 'it was too big' - it's a supermarket FFS - and to top it off she was rude in every interaction with me....a really horrible, vile human being

September 4, 2021
Unprompted review
Rated 1 out of 5 stars

Humiliated

Rue de Louvre
Visited on14th march Have been a very regular costomer since it reopened Cashier searched our bag at checkout with receipts from Monoprix. Her manner was totally unacceptable especially that the was a security guard whose job it is .

March 16, 2019
Unprompted review
Show reviews in all languages. (215 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look