Fraser & Co - Colindale Reviews 59

I am a tenant who is moving out and need reference from Fraser & Co. One of their staff, Mr. Robert Bizgan, replied my message in Whatsapp and helped me out even it was his annual leave. The reference was right on time to our new agent and I am so grateful to him. I would recommend their service especially Mr. Bizgan. What a decent young man!

Robert has been excellent as have his colleagues at the Colindale office. Robert is well organised, knowledgeable, professional, and friendly. I felt comfortable with my property in his hands and trust his advise. Thank you

Robert from Fraser & Co has been incredibly and great from day 1. He took the time to understand our needs, kept us informed throughout the process, and handled everything with care and attention to details.

I would highly recommend Fraser & Co to deal with your properties and to find a suitable tenant for you!

Robert has been incredible with my flat hunting and moving-in process. He has been patient, approachable and created a calm process in what can be a stressful rental market.

Robert Bizgan from the Colindale branch has been professional throughout the viewing and letting process. He was approachable, responsive, and helpful.

I can’t express my gratitude enough to Robert Bizgan, the manager of the branch for his services. I recently moved out of a property which he manages and the whole process so smooth. He also helped a lot with the house reference which was much appreciated. Great agent

We found our home with the help of Fraser & Co, and we couldn't be happier with the service. Robert from the Colindale branch was incredibly professional, yet warm and approachable. He guided us through the entire process—from dealing with the landlord to completing all the necessary checks—with great efficiency and care. Everything was smooth and fast. We highly recommend Robert and the team at Fraser & Co Colindale!

Iarina has been a very accommodating and pleasant person to speak to and has helped me find a good property and has been very responsive to all queries . Highly recommend her

Iarina, is very professional, helpful and supportive.
We have had to move at very short notice and have found this very stressful.
Iarina has made the move for us less stressful and smooth.
I highly recommend Fraser & Co Estate Angent.
Iarina, thank you for your help and support.
We appreciate you and all that you have done for us.
Thanks again.
Claire and family.

Iarina was friendly and professional when showing us around a flat, and was easy to communicate with.

Iarina and Robert have been great and guided me from day 1. Extremely professional and stayed in touch throughout with their quick responses. Highly recommend!

From property management- Karen has been excellent and always understands the needs for the tenant which is why she works and tries her best to manage with landlords and provide high standard services. Great team overall.

I had a great experience with Robert today. He is very professional, well spoken and knowledgeable. I recommend his services and Fraser and Co

Robert was a real professional and helped us secure an amazing apartment at Ledger Court. Many thanks for your efforts. Very good agent

I scheduled a viewing appointment, but no representative from the agency was present to assist me. I waited for 20 minutes and attempted to make calls, but no one answered or returned my call.

Fraser & Co is the most unprofessional and disgraceful agency I have ever dealt with. They rented me a flat with a broken boiler in the middle of winter, leaving me without hot water or heating for weeks. At the time, I was pregnant and diabetic, and despite countless complaints, they dragged their feet and showed absolutely no urgency or care.

Even after the boiler was eventually fixed, ongoing water supply issues were never addressed. These issues persisted for over a year, even after I had my baby, forcing me to care for a newborn in appalling conditions. Despite raising these issues repeatedly, Fraser & Co failed to act or take responsibility, showing a shocking level of incompetence and neglect. I was forced to move out early and rent another property just to have access to basic amenities like running water. Instead of fixing the issues they decided to rent the property to another tenant ASAP just to ensure the landlords rent.

Now that I’ve left the property, they’re ignoring requests to return my deposit. Their behaviour is disgusting and the attitude of their management is extremely unprofessional, and I will be pursuing legal action.

If you are considering renting from Fraser & Co, don’t. They are a negligent, uncaring, and unprofessional agency with no proper management and think basic welfare is a joke.

I also want to add it took months to get meter readings and I have been moved out for weeks and still no check out inventory. The property also had damp and mould when I moved in and was ignored when I flagged it.

Undoubtedly the worst and most incompetent estate agency I have ever encountered. I've been renting in London for 11 years and have never had a more disappointing experience. The staff are unhelpful, slow, and lack transparency. I reported numerous issues, including heating malfunctions, broken beds, wardrobes, black mould, and non-functioning extractor fans. Despite raising these concerns multiple times, I was ignored for over 12 months. I would never recommend this agency to either landlords or tenants.