Fraser St James Reviews 39

TrustScore 3.5 out of 5

3.3

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See what reviewers are saying

Rated 1 out of 5 stars

Having recently sold my home and being in the process of finding a new one, I have had lots of interactions with estate agents and Fraser St James have been the most difficult to get in contact with,... See more

Rated 5 out of 5 stars

By far the best letting agent in tameside!! We got a viewing appointment straight away, we applied the same day for property and we moved in the following week, the team went above and beyond to he... See more

Rated 3 out of 5 stars

Did as they advised. Everything that was required was done, almost. Once setup their nearest office moved so ended up just collecting rent. Inspections were not really inspected. Things th... See more

Rated 5 out of 5 stars

Excellent from start to finish, had 6 viewings in 3 weeks which was more than high street estate agent. Fees were excellent amount. Sorted issues out with buyers solicitors too when it seemed I wasn... See more

Company details

  1. Real Estate Agents

Written by the company

Reasons to choose Fraser St James as your Estate Agent: Expert property market knowledge of Tameside and borders areas. We invest the time to present and market your property effectively with high quality photos, videos, 3D plans and detailed write-ups. We advertise properties and lets on over 37 property portals including Rightmove and Zoopla Our dedicated team take responsibility for your sale or let at every stage, we stay in-touch and communicate regularly with you. Our fees are transparent and fixed - no surprises! Also, No Sale/Let No Fee! There are no tie in contracts and you are free to walk away at any time as we are confident in what we offer you and the service we provide.


Contact info

3.3

Average

TrustScore 3.5 out of 5

39 reviews

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Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, had 6 viewings in 3 weeks which was more than high street estate agent. Fees were excellent amount.
Sorted issues out with buyers solicitors too when it seemed I wasn’t getting anywhere.
Would sell my property with them again, also recommended a friend who sold their property in a week!

January 9, 2018
Unprompted review
Rated 5 out of 5 stars

Many thanks to Carl and Lisa whose very …

Many thanks to Carl and Lisa whose very professional and approachable manner ensured that our purchase went through efficiently and smoothly. They were a real pleasure to do business with and will
use them again in the future.

September 16, 2017
Unprompted review
Rated 5 out of 5 stars

Pitched and priced correctly!!

Non biassed honest advice given. Early board put up generated a lot of interest before pictures were taken and going live on rightmove!!!! The fixed priced didn't affect effort and energy team put into selling my property .... great effort and excellent communication was extremely thorough!! Thank you 😆

July 12, 2017
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful! Never use unless you want to be ripped off! Oddly all helpful when moving in the left with rude staff, ignored phone calls about no boiler, so no heating!

Shockingly bad customer service!!

July 5, 2017
Unprompted review
Fraser St James logo

Reply from Fraser St James

You were a tenant of one of our properties. You failed to report the boiler issue to us , we fix all our issues in a timely manner and won a gold award from our tenants is both 2016/2017. We never ignore phone calls and have a fully qualified team behind our rental department. We have over 150 satisfied tenants and giving us 5 star reviews . Your deposit was held due to the property not being left in the correct standard and I believe this is the reason for your negative review. We charge lowest reference fees and have won many customer service awards.

Rated 5 out of 5 stars

FSJ sold my property with no fuss at …

FSJ sold my property with no fuss at all. They were even pro-active in assisting both sides legal teams to enable a swift conclusion.

Since then we have also used them for rentals. They are professional and understand the industry inside and out. FSJ and Carl King in particular, offers the understanding and requirements, then puts them into practical and beneficial delivery.

Keep up the good work a great example of a good pragmatic business.

April 13, 2017
Unprompted review
Rated 5 out of 5 stars

We had such a great experience buying …

We had such a great experience buying our first home through Fraser St James. From start to finish Carl was always there to assist us with any queries that we had, and went above and beyond when assisting with solicitors and negotiating on our behalf. We would definitely recommend and would use again. Thanks for all your help!
Jess & Joe

April 8, 2017
Unprompted review
Rated 5 out of 5 stars

Brilliant Service.

Brilliant Service.
Cannot fault Fraser St James in anyway. They have stayed in touch every step of the way and been upfront and honest with me in the process of buying a house. Much better than a lot of other estate agents we have dealt with in the past.

April 3, 2017
Unprompted review
Rated 5 out of 5 stars

FSJ Estate Agents

FSJ and Carl came recommended to me by several family and friends and they didn't disappoint. The main decision we chose to use FSJ was that we paid for the service with a one-off fee. I was slightly skeptical that due to this we would not receive the same service offered by other estate agents. What I found was that instead we were offered a fantastic service, our house was valued at what I believed to be correct and was sold within a week! I would certainly recommend using Carl and FSJ!

April 2, 2017
Unprompted review
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Reply from Fraser St James

Thank you Dan, its a pleasure working with you and your comments are very nice, both myself and the whole team appreciate them. We look forward to progressing your sale to completion. Carl King, Director

Rated 5 out of 5 stars

Excellent communication and very …

Excellent communication and very helpfull.i admired their no nonsense approach,very pleased to accept an offer of my full asking price within 1 month of advertising.

April 1, 2017
Unprompted review
Fraser St James logo

Reply from Fraser St James

Thank you Francis, your review is much appreciated , we hope that you are happy in your new home and your are keeping well, kind regards Carl King, Director

Rated 5 out of 5 stars

The quality of Tennant and the services …

The quality of Tennant and the services offered are second to none. I highly recommend their services

March 31, 2017
Unprompted review
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Reply from Fraser St James

Thank you, I have loved working with you as a landlord over the years and will continue to offer you the best service. We appreciate your returning custom

Rated 5 out of 5 stars

Carl

Carl, Lisa and team were fantastic!
Sold my property in 3 weeks and have a lot more viewers that
N when up with previous estate agent.
Definitely recommend to anyone selling their property. Very efficient service always on hand to speak if any queries.

March 31, 2017
Unprompted review
Fraser St James logo

Reply from Fraser St James

Thank you Beena, we hope you are happy in your new home , regards the FSJ team

Rated 5 out of 5 stars

Excellent

Excellent, friendly and professional service from start to finish, I would recommend to anyone. Carl, Lisa and the team were very helpful and knowledgeable and we were very happy with the service we received from Fraser St James.

March 31, 2017
Unprompted review
Fraser St James logo

Reply from Fraser St James

Thank you John, We look forward to seeing your sale through to completion for you.

Rated 5 out of 5 stars

Fraser st James are excellent

Fraser st James are a great company ,who sold our house within days but getting us the best price we could of hoped for . They are always there to answer your queries and assist with the buying process till completion . We would always highly recommend Carl King and his team .

March 31, 2017
Unprompted review
Fraser St James logo

Reply from Fraser St James

Thank you Susan, i hope you are happy in your new home. kind regards Carl. Director

Rated 5 out of 5 stars

Lovely

Lovely, friendly and helpful

March 31, 2017
Unprompted review
Fraser St James logo

Reply from Fraser St James

Thank you Catherine, we appreciate your lovely comments.

Rated 5 out of 5 stars

Great service and sold my house in 3 …

Great service and sold my house in 3 days - paid £495 upfront . Service was best I have ever had from an estate agent and must of saved over £3k in agent fees. Carl was professional and knowledgable and told me correct valuation and I actually achieved £7k more than another local agent advised. The whole process was stress free and I will always reccomend to friends and family - too work Fraser st James !

March 31, 2017
Unprompted review
Fraser St James logo

Reply from Fraser St James

Thank you Francesca, your comments are appreciated and we are happy you found value in our services.

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