My husband and I had the most wonderful cruise aboard Balmoral. All staff outstanding including Romelyn cabin steward Ricki our head waiter Sharath our assistant Heru / Ronnie Maitre D. Food amazing... See more

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About Fred. Olsen Cruise Lines
Written by the company
Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.
On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.
Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.
At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.
With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.
Contact info
Ipswich, United Kingdom
- +44 (0) 1473 742 424
- guest.services@fredolsen.co.uk
- www.fredolsencruises.com

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Excellent interaction with all staff…
Excellent interaction with all staff alongside a wonderful cruise to Norway. Thank you and we will be future returning cruisers.
Fantastic
Fantastic! Food. Great staff, hardworking, helpful and friendly. Great entertainment. Lovely Norway and scenery. First cruise I’ve ever done and I’d highly recommend it.
From arrival till departure
From arrival till departure I found the organisation was extremely good. The staff friendly and efficient. It also helped that the sea was calm for the whole eight days.
Five stars from us.
For ease of booking, through assistance in finding affordable insurance cover for a specific medical condition, to service onboard we are delighted to rate our holiday to the Norwegian fjords as a five star experience.
Dining, entertainment, talks and excursions were all first class.
Rashelle maintained our cabin in pristine condition, while the exuberance of our waiters, Christian and Rey Jay perfectly complemented the excellence of the fare they brought to our table.
Specific mention, too, should be given to the extensive range of gluten-free options available to one of our party.
We were also delighted to note the very reasonable pricing of beverages from the bars.
All in all, an outstanding holiday.
Cruise to Norway on Borealis
Wonderful cruise to Norway on Borealis, food, entertainment and service were excellent. One of the best things about Fred Olsen are the crew, they are so welcoming, happy and attentive.
Outstanding
Been on only one cruise before and first time with FO.
They were outstanding in terms of organisation, crew attitude/service, goodness superb, ship very good .
All in all a very positive experience would definitely recommend.
Great ship and crew. Fantastic locations.
Great ship. Lovely crew. Interesting trips ashore. Brilliant experience all around.
Brilliant Staff
All staff are happy and smiling especially the restaurant waiters. They make your holiday a pleasure.
Experience on The Borealis
The excellent itinerary with spectacular views and excursions. Beautiful ship with all the facilities and comfortable cabin. Very helpful crew; great entertainment; buffet and restaurant staff were very good. The only issue was that the quality of the vegetarian food was poor.
5th Cruise with Fred !!
As on all other previous cruises with Fred . Everything was superb . Staff second to none . Nothing too much trouble . Borealis now our favourite ship but Balmoral a very close second . Have booked again . Balmoral needs to be Adult only like Borealis as clientele want this with smaller ships
Trip was amazing
Trip was amazing . crew on board where fantastic .. brilliant first time cruise for our 14th wedding anniversary ❤️
Very good company
Very good company. All areas of the ship was spotless and the staff were attentive to my needs.
Helpful & Friendly Crew
We found the crew & in particular in the dining venues very helpful & friendly
The cruise itself was fine
The cruise itself was fine, but I am not at all happy with your liaison with CMAC. CMAC's pre-paid taxi went to the wrong disembarcation location for MS Borealis at Southampton on Friday, 26 June. Inefficiency within CUMAC - not answering my call on the non-appearance of their taxi - cost me £240, the cost of a locally hired taxi to drive me home.
I am currently in dispute about repayment.
Everybody was so helpful and for 1st…
Everybody was so helpful and for 1st time cruisers all my fears were banished as soon as I stepped aboard...thank you.
Total commitment by all staff
Total commitment by all staff to all passengers having a wonderful cruise.
Brilliant in every way from start to…
Brilliant in every way from start to end. The staff, the food, the ports, the excursions- could not fault them.
What a great way to spend eight days
Made completely at ease from moment you booked in.Ship kept spotless,staff all very well trained,food excellent,and surprisingly entertainment good,first time and we were apprehensive,but one of our best holidays ever!
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