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FreeAgent Reviews 2,829

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and extensive knowledge, making interactions pleasant and productive. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and professional approach. Consumers find the product to be excellent, user-friendly, and powerful, simplifying tasks like bookkeeping and tax submissions. However, some customers also noted issues with the product's intuitiveness, particularly regarding invoice generation and expense entry, which they found tedious. A few people experienced unhelpful customer support, citing issues with agents not reading tickets thoroughly or providing outdated information. Additionally, some users reported problems with bank synchronization and the interface being confusing, leading to a less efficient experience.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the platform intuitive, simple, and easy to... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the support team for being helpful,... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the support team... See more

Service

People report positive experiences with service, often highlighting the phenomenal and exceptional customer... See more

Product

Users describe positive interactions with the product, often highlighting its comprehensive features and ease... See more

Based on these reviews

Rated 5 out of 5 stars

Freeagent is a decent software but what really makes the company stand out is the support why provide. Never had such a consistently great customer experience, fabulous people always on hand to help y... See more

Rated 5 out of 5 stars

Honestly no idea how FreeAgent have lost more than 1/2 a star here. They are BY FAR the most helpful, reliable, knowledgeable bunch of folk I've come across (in a single company) in 20 years doing bus... See more

Rated 5 out of 5 stars

Have used FreeAgent since the inception of an ecommerce site. It has worked well including sending docs to HMRC, handling our VAT data when we first registered and changing from flat rate to regular V... See more

Company replied

Rated 5 out of 5 stars

I am enjoying getting to grips with FreeAgent. The more I become familiar with what it offers the more impressed I am with the services it provides. The online guidance and support it provides is good... See more

Company replied


Company details

  1. Accounting Software Company
  2. Bookkeeping Service
  3. Payroll Service
  4. Tax Preparation
  5. Tax Preparation Service
  6. Tax Preparation Software

About FreeAgent

Written by the company

Accounting software that helps you thrive

Why choose FreeAgent?

  • Manage your business finances with clarity and confidence
  • 9/10 small business owners feel more financially confident
  • Friendliest Software of the Year (2024, 2023, 2022, 2020 and 2019 ICB Luca Awards)
  • Work seamlessly with your accountant

Key features and support

  • Making Tax Digital compatible
  • Self Assessment, VAT, payroll, and expense management
  • Professional invoicing and estimates
  • UK-based expert support (live chat, email, phone)

Trial and pricing

  • Free 30-day trial
  • 50% off first 6 months
  • No hidden costs or set-up fees
  • Unlimited users and projects

Try FreeAgent free
Learn more
View features

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Brilliant Support

Fabulous support service. FreeAgent is a very comprehensive package and I had made a mess of an entry. They talked me through backing it our and correcting the issue. Very knowledgeable and easy to deal with.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Strong start

Started using it recently for my Limited, and it has all the tools I need for my small business. It surely needs some learning but so far nothing has been too difficult to do. One thing that I will be interested is how it helps with the Corporate tax and the end of year fillings. Will see...

October 27, 2025
Rated 1 out of 5 stars

waste of time and money

waste of time and money. Avoid unless you wish to pay for an accountant to fix the mess this software makes.

November 3, 2025
Unprompted review
FreeAgent logo

Reply from FreeAgent

Hi there,
Our Support Team have been in touch and are working to resolve this for you.
Thanks,
Team FreeAgent

Rated 3 out of 5 stars

Generally good

Generally good, but I would really like to be able to upload inventory items to fully integrate with my inventory system as there are too many changes to easily keep up to date.

November 1, 2025
FreeAgent logo

Reply from FreeAgent

Hi there, thanks for the review!
We've passed this request on to the rest of the team.
Thanks,
Team FreeAgent

Rated 5 out of 5 stars

First class

The Freeagent app makes managing your accounts easy and accessible. I am new to business and no one has helped me as much as this company. Their customer services is first class, never long waits to talk to someone in person to support you step by step. If only all companies could be as good as this one.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Always a great service from free agent

Always a great service from free agent, and a special thanks to murphie, she took the time to explain everything to me, and help me understand all the benefits of the app, made it very easy to understand, it was pleasure talking to her a great asset to free agent.
So many thanks murphie. Mike R

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent support service

Absolutely excellent support service. Great to be able to speak to knowledgeable and friendly support agents. FreeAgent is a very competent accounting package but what makes it stand out from others is the support available. Would 100% recommend.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great software if your in buisness

Great software to use making buisness straightforward. The customer service is second to none, very helpful and informative. They always solved any issues I had and were great to deal with. Would highly recommend it to anyone. Keep up the good work 5 🌟

October 21, 2024
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent Accounting Software

⭐️⭐️⭐️⭐️⭐️ Excellent Accounting Software – Reliable, Simple, and Time-Saving

I’ve been using FreeAgent for my business and it’s been an absolute game-changer. The platform is very user-friendly and designed with small businesses and contractors in mind. Invoices, expenses, payroll, and bank feeds are all connected in one clean dashboard, making it easy to stay on top of cash flow and tax deadlines.

The automatic invoice reminders and direct bank integration save hours every week, and the customer support team is always quick, friendly, and helpful whenever I’ve needed assistance. I also appreciate how clearly VAT, PAYE, and Corporation Tax are calculated — no more guesswork or spreadsheets.

FreeAgent keeps everything transparent, professional, and stress-free. Highly recommended for any UK-based business that values accuracy, automation, and simplicity.

— Fahed Asmar, Maintenance Builders Ltd

June 18, 2025
Rated 5 out of 5 stars

Five stars for FreeAgent

Five stars for FreeAgent. Before choosing FreeAgent for the MTD for HMRC as a Soletrader, I was overwhelmed with the new requirements in submitting Self Assessment . I did try an alternative bit of software from a so called 'market leader' and found it unbelievably complicated with unintelligible customer service.
I moved to FreeAgent for a free trial and found the customer support immediately accessible and superb. The interface of the software is easy to understand with a little help from customer support. All the agents are articulate and well informed and patient. Being based in Scotland means that you have a good telephone connection. After one week I was so impressive I signed up for one year and paid up front. I recommend both the ease of use of the software and especially the excellent customer service. If there is something you do not understand it only takes one phone call to quickly find yourself talking to someone who understands and can explain everything.

September 14, 2025

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