Freediver Shop Reviews 226

I received a bill from FedEx after paying quite a bit of money to have the items shipped to me. I don’t care if your TOS stated there may be additional charges. You should be a little bit more upfront about this. Not hide it in very small fine print. You also put a value of $50 on the shipping to avoid paying extra fees for export. I will report this that you’re not putting accurate values for items shipped to avoid paying additional duty taxes.

Stay away from this company

Avoid any products that have a size.
Ordered fin foot pockets as US 6-7, came as 5-6.
Order says EUR 38-39 and on the fins but they say US 5-6? Their size charts are all messed up. Customer service is slow and poor and the import fees are high. They will probably make me pay another $78 just return them. So I will be in $150 and still have no fins haha. Other reviews similar to mind. Hope you see this before you order anything’s.

I ordered a reputable brand of swimming fin (powerfin) and I am a size 43 ordinarily. I have swimming fins and freedive fins in the 43-44 size (use a dive sock in my Cressi 43s). I ordered 44-46 to be on the safe size and planned to use a sock. The fins arrived and despite having 44-46 on the fin they are a 41-42 at best. No way can I even get my foot half way in. Freedive Shop say I have to pay to ship them back from Australia to the Ukraine(?) for someone there to assess and potentially refund / exchange. I have already paid for expensive shipping and don't agree I should pay again. I don't trust them and T&Cs say if Freedive error then they should pay. I discovered another freediver had the very same issue with missized 44-46s. Very poor.

Arrived timely and precisely what I ordered.

Everything was perfect! Thank you for the great fins!

Dear Freediver Team,

I am writing to express my heartfelt appreciation for the exceptional customer service and the high-quality fins that I have purchased from your brand. I have bought a total of 4 fins from Freediver, and each one has been incredibly helpful in my underwater endeavors.

Recently, I encountered an issue with one of my monofin, which tore from the foot pocket side during a critical competition. Despite the urgency, your customer care team was understanding and responsive. They promptly sent a replacement fin, which enabled me to participate in the state-level competition without any further issues.

I was impressed by the professionalism and dedication of your team in addressing my concerns. Your commitment to customer satisfaction is truly commendable, and it has reinforced my trust in the Freediver brand.

Thank you for providing top-notch products and outstanding customer support. I look forward to continuing my association with Freediver and exploring more of your innovative products.

Best regards,
Aishi Chakraborty

I asked for size recommendation and the size they gave was too small. If you order wrong size to US you will spend at least an extra $100 getting the replacement size. Disappointing.

The Freediver shop is the most complete online store for freedivinjg anjd spearfishing i have used, and the equipment they provide is often the best that can be found.

I bought some fins and read the terms that said import taxes may apply. There are tools to calculate these on the web, and at a calculated £90 the purchase was still viable. What these people don't tell you is that they ship via a UPS service that also adds a "brokerage" fee onto the import, which was £145 inc VAT + the £90 actual import tax (£235 extra or 50% on top of list price). Shame on them- they know you will get hit by that huge brokerage fee but do not advertise it or care. Customer help has not made any effort to resolve or help - quoting there “fees and taxes clause” so don't believe any "fluffy" response they may make to this.

I recently bought a rather costly custom-made Elios wetsuit from FreeDiver Shop.

It's the first time I've made such a complex purchase online, but Freediver went out of their way to make the whole process as seamless and easy as possible. They answered all my questions very quickly, and everything arrived bang on time.

I'm also happy to say it's a perfect fit as well.

Product was perfect so no worries there. However, upon arrival, Fedex, suggested there was an exception with delivery. When I looked at the address, the address was inputted incorrectly. I always use my auto fill and I know my ship to home address so I thought that was weird. When I was composing an email to the sender, Fedex called me. They asked me to verify my address. Then when I told the
my correct address, they suggested, not only was the street address name incorrect but, the house number as well. This would have been a logistical nightmare had I not lived in small mountain town because not always does Fedex call you when you live in big cities. I thought maybe I did enter Trail instead of Court. On my order it is wrong too. I’m not sure what is going on over there with shipping and possible computer or human error but, if that happened to me, I’m sure I’m not an anomaly. Please be better with receiving orders, warehouse, to shipping. Having the entire address, number and street incorrect is not good. Hence, three stars. The package came the following day.

so I have ordered freediving goggle that should have cost me 165USD including shipping and ended up paying 190USD partially because the shipping company charged me additional cost that was not mentioned in the online store.
So the product is good I am happy I got it yes but not knowing how much you will pay because Fedex decided to charge me extra is actually very bad and not knowing the products from where they ship is also pretty bad and the website format is so bad that I felt at first I was scammed and that the website might not even exist. But after all if you are willing to pay up to 25-30% on top of the price you see at the onloine shop then yes its a fantastic shop

Good quality service/Product I'm impressed

Customer Service responded in a quick and timely manner, along with being very informative and helpful.

The shop has an outstanding customer service who responds quickly and is very helpful. Would order again any time!

The educational videos really helped me make the best decision on purchasing these beautiful fins! The shipping was timely and efficient!

The shipping cost does not include taxes for the parcel to be delivered in a different country whereas there is a simulator tool on their website. The taxes to receive the parcel represented an extra 30% of the cost. It is not correct from Freedivers shop not to include the tax price in the simulation and let implies that all shipping cost are covered.
Also the product I ordered from the shop is a very bad quality and does not worth 25% of what I paid for it: this shop is a scam!!

Everything good,order smooth and delivery on time.

THE GREAT QUALITY OF FREEDIVER is the precision of its communication through email exchanges... and above all the respect for their given word... Of course, the quality of the products and advice... Thank you

The shop was very responsive and informative with regards to purchasing my 1st pair of freediving fins and shipped in time for me to use them on a relatively tight schedule. Forza foot pockets recommended for my size turned out to be one size too small, good for nylon socks but not the 3mm that were suggested. No biggie, don't mind having 2 pairs of pockets if necessary.