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Freedom Leisure - Stone Leisure Centre Reviews 

1
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TrustScore 3 out of 5

3.2

Leisure Centre
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Stafford Road, ST15 8QW Stone, GB

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01785 619600

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Company details

  1. Leisure Centre
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Public Swimming Pool
  6. Swimming School

About Freedom Leisure - Stone Leisure Centre

Written by the company

Freedom Leisure is one of the UK’s leading not-for-profit charitable leisure and cultural trusts. We operate over 130 leisure, cultural and entertainment venues across the UK.

Our mission is to ‘improve lives through leisure’. We actively promote healthy lifestyles across the communities we serve.

We provide high quality, affordable and accessible physical activity, mental health and social opportunities in local community facilities.

We have no shareholders and as an exempt charity we re-invest all our surpluses back into the services we operate to provide our customers the best possible service we can.

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

All reviews

(1)

31 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad management and poor maintenance

Long wait times for gym equipment to be repaired, which is an outcome from a no maintenance approach by this company. Gym members are ignored when raising such issues, with the area manager advising them to leave if they can not wait for the equipment to be repaired. Numerous members have raised concerns via email to escalate the issues, only to be fobbed off with generic replies and no constructive way forward.

March 3, 2026
Unprompted review
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Reply from Freedom Leisure - Stone Leisure Centre

Thank you for your review and we appreciate you bringing these concerns to our attention. We're very sorry to hear about the long equipment repair times and the unsatisfactory responses you received. We'll investigate these issues and work to improve our maintenance regime to ensure the service for you, and all our customers, is as you expect. We have passed your comments to the regional team to action. Thanks again.

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