Freestart plc Reviews 

I have just changed to Freestart after a cold call from them.
Usually I ignore that type of call but the very pleasant young lady caught me on a good day!
She explained what Freestart could do and, to be honest, I didn't believe I would receive everything she mentioned. I was disillusioned with my previous provider as I had not had human contact at all in three years.
Kayleigh Lord set my initial system up and was very helpful. After that I assumed I would be on my own...but no
Freestart have shocked me with their attention to detail and their willingness to help.
Claire Thornton, in support, has been tremendous. She just called to see how I was getting on and ended up spending nearly an hour setting up my link to Facebook, going through a few questions, laughing (important) and generally being very very helpful, knowledgeable and friendly.
The funny thing is that the Freestart software is so easy to use compared to my last provider that I don't need as much personal help. However it's great to have a company that really want to help you succeed.
To sum up in one word.
Impressed

I was served by Matthew Nancollas.

He was very helpful and helped me to solve problems which I did not have a clue about.

10/10

I am a complete novice at setting up a web site and whilst I don't pretend it's easy I have been offered good advice in a friendly, knowledgeable way. I'm still in the very early stages and they are in constant contact with me.

Overall I find Freestart to be useful most times but, as a long term customer I would expect some free gestures from time to time ie. with regards to your cookie scenario I realised its possible to download it free of charge but yet again you are asking for £25 to do so. I normally pay for two websites plus facebook so, that is my only concern for now. Overall, nice and polite customer service.

I have renewed my subscription with Freestart for the 11th year running. I created my website with Freestart in December 2003 and ever since I have found the staff very helpful and friendly. I think it is very good value for money so would recommend it to anyone that is a beginner in this field and does not know anything about websites because it makes creating a website very easy indeed.

Freestart have been a pleasure to work with. customer service is great and its so easy to set up. I'd defiantly recommend them.

What a wonderful product with great value for money and superb service!

I am happy to recommend this company. Very rare these days to receive excellent customer service.I have been very impressed!

Brilliant app at an affordable price and i was just left to get on with it. Clare very efficiently and patiently talked me through all the app's properties and i look forward to getting started to generate more business. Tank you.

Just had my website constructed by free start, what can I say??, totally satisfied from start to finish, service and customer support are second to none. The guy who did mine is called Andrew Cantwell, ask for him if you want probably the best customer service that I have ever had, this guy goes the extra mile and goes out of his way to ensure that you understand your website from start to finish. My only regret us that this guy can't tattoo, lol as I would deffo be headhunting him for my business, thankyou Andy for everything you have done for us at Wigan Ink, we will continue to sing your praises and spread the word of the awesome service you provide. Xx

I have just purchased x2 mobile APPS and both APPS are running (within 3 working days) Very happy with the service so far. Can't wait to start sending our APPS to our customers to help promote our business.

I transferred away from another website company because I was not happy with the standard style of website. In my line of business I have to portray professionalism. I am delighted with the professional service this company has given me and even more delighted with my sales figures which have increased since I have had a website with them. Keep up the good work.

I cannot fault this company, they are so helpful. They had my website set up instantly and I still receive phone calls off them, just to see if they can help me with anything else. I was not computer literate at the start, but they talked me through everything . This website is so easy to maintain,.. amazing !!. I now look at my website with pride.
I would strongly recommend this company to others,.. which I have done already.

I found the whole experience very productive from start to finish.
Without much input from myself they delivered a top class product.

I was totally amazed at the delivered product in quick time and at a very reasonable price for the work involved.

I have no hesitation in recommending them to anybody that wants help moving their business forward with technological input from them.

Fantastic.

Claire has been helping me with our new website. She has been friendly, efficient, professional and so helpful. The telephone tutorial she gave me on how to use the control panel was super - I would have been really struggling without it. Thank you Claire!

Someone always available at the end of the phone, cheerful. polite and knowledgeable staff.

I think it's a great way to start a professional website at very low cost. It is easy to use and every help offered by patient knowledgeable staff, I have found them to be friendly and very trustworthy people to deal with and lots of backup help available. It's just wonderful and I would definitely recommend to any one wanting to start an online store.
Brilliant

I am a complete beginner with website design. The help that I have received has been outstanding - nothing is too much trouble! Plain English! Understanding! And patience!!! Call backs when promised! I can't rate the help I have received so far high enough! Brilliant - many thanks Clare x

The conversation between me & Claire ( the Freestart representative) was all said in plain English with no technical jargon , we both understood each other so we could achieve the best results for my website. Straight forward no nonsense support that I wanted, & the results are great. Very happy customer & would recommend anybody who needs help in getting the best out of there website.

I have been dealing with freestart for a number of years now and have been extremely impressed with the service and support I have been given.

Staff are always very helpful and polite. The products offered are constantly being updated with new features.
Any additional 'addons' which are purchased related are very competitively priced.

5* from me.