www.freetrailer.com Reviews 19,101

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,374 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and the straightforward process for renting trailers, highlighting the simplicity of the service. Many appreciate the excellent condition and quality of the trailers provided, often noting their cleanliness and new appearance. The pricing is also frequently mentioned as very reasonable, making the service an attractive option for many. While the overall sentiment is highly positive, some people mentioned minor issues such as a non-functioning backlight on a trailer or a bent front wheel. A few customers also found the initial account creation process to be a bit lengthy due to the amount of information required.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the app super... See more

Price

Customers consistently report positive experiences with pricing, finding it to be cheap, reasonable, and very... See more

Product

Reviewers highlight positive aspects of the product. Customers consistently praise the trailers for being in... See more

Service

People report positive experiences with the service. Customers consistently praise the excellent and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality and excellent condition of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First af all it's a high quality trailer, in good condition. Renting was easy and very cheap. Normally I rent a trailer from another company, and these are poor quality. So I am very happy and nex... See more

Company replied

Rated 5 out of 5 stars

Super easy, super quick and nice and clean trailer. Plug and drive. Will definitely use this service again.

Company replied

Rated 5 out of 5 stars

Easy cheap and functional! Love the Simplicity! Only bad was connection to the lock, might be my phone. Using this again 10/10

Company replied

Rated 5 out of 5 stars

Really easy to use and set up. Very comfortable experience. Trailers very roomy!

Company replied


Company details

  1. Trailer Rental Service
  2. Bicycle Rental Service
  3. Transportation Service

Written by the company

Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.


Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Is a really great experience.

May 14, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Jose,

Thank you for your review.

Great to hear that you had a really great experience. Hope to see you again sometime!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Perfect !!!!

May 14, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Jean-Paul,

Thank you for your review.

Great to hear that everything was perfect for you - we really appreciate it!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Easy to loan the trailer

May 14, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Åsa,

Thank you for your review.

Great to hear that you found it easy to borrow the trailer.

Best regards,
Freetrailer

Rated 5 out of 5 stars

High availability

High availability, Easy to use.

May 14, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi MP,

Thank you for your review.

Great to hear that you value the high availability and find the service easy to use.

Best regards,
Freetrailer

Rated 5 out of 5 stars

Perfekt 😍!!

May 13, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hej Per Bo,

Tak for din anmeldelse.

Hvor er det dejligt at høre, tak fordi du bruger Freetrailer!

Venlig hilsen,
Freetrailer

Rated 5 out of 5 stars

It's easy to use it and cheap.

May 13, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Yonas,

Thank you for your review.

Great to hear that you find it easy to use and affordable.

We really appreciate you taking the time to share your experience with us!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Great service

Works perfectly. Easy to book and free for 4 hours, user friendly application, nothing more to add.

May 13, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Miklos,

Thank you for your review.

Great to hear that everything works perfectly for you and that you find the booking process easy and the app user-friendly.

We really appreciate you taking the time to share your experience with us!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Just great!

I only discovered freetrailer a view weeks ago- and I just love it!
Top trailer for free in fabulous condition! App is super easy to use and the staff (Hotline) is as nice as can be❗️

May 13, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Anne,

Thank you for your review.

Great to hear that you recently discovered Freetrailer and are loving the experience.

We’re really happy that you find the trailers in great condition, the app easy to use, and that you had a positive experience with our hotline team—that means a lot to us.

Thanks for sharing your experience and for using Freetrailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Nice and easy!

Easy to pick up, everything worked as it should… no complaints. I have used this service 5 or 6 times, and have nothing but good reviews.

May 13, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Andreas,

Thank you for your review.

Great to hear that pickup was easy and everything worked as it should. We really appreciate your continued use of Freetrailer and your trust in the service over multiple rentals.

It means a lot to know you’ve consistently had good experiences — thank you for sharing!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Good service

Good service

May 13, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Delcio,

Thank you for your review.

Great to hear that you were happy with the service.

We really appreciate you using Freetrailer!

Best regards,
Freetrailer

Rated 5 out of 5 stars

Really easy to use and set up

Really easy to use and set up. Very comfortable experience. Trailers very roomy!

May 12, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Radu,

Thank you for your great review 😊

We’re happy to hear that the setup was easy to use and that you had a comfortable experience with the roomy trailers.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Reservation fee

Fast and easy

May 12, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Daniel,

Thank you for your review 🙂

We’re glad to hear that the reservation process was fast and easy for you.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Very easy and practical rental process.

Very easy and practical rental process.

May 12, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Mats,

Thank you for your review 🙂

We’re happy to hear that you found the rental process very easy and practical.

Kind regards
Freetrailer

Rated 4 out of 5 stars

Det sku smart, men ikke gratis

Det sku smart. Men Gratis det er det dælme ikke, “Free”-trailer er ikke det korrekte navn.

May 12, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hej Oskar,

Tak for din feedback 😊

Vi sætter pris på din ærlige mening og er glade for, at du stadig synes konceptet er smart.

Med venlig hilsen
Freetrailer

Rated 5 out of 5 stars

Easy super quick frictionless experience

Easy super quick frictionless experience

May 11, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Paul,

Thank you for your review 😊

We’re glad to hear that your rental experience was quick, easy and frictionless from start to finish.

Kind regards
Freetrailer

Rated 5 out of 5 stars

It was really great experience,very…

It was really great experience,very fast!

May 11, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Dovile,

Thank you for your review 🙂

We’re very happy to hear that you had a great and fast experience with our service.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Use of trailer was good

Use of trailer was good. Application cam be better. More pictures is safer for everybody

May 10, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Bogdan,

Thank you for your review and feedback 😊

We’re glad to hear that the trailer worked well for you, and we appreciate your suggestion regarding more pictures in the app. Feedback like this helps us improve the experience further.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Perfect and easy

Perfect and easy

May 10, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Zi,

Thank you for the 5-star review 🙂

We’re happy to hear that everything felt perfect and easy for you.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Easy and cheap

May 10, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Hylton,

Thank you for your review 😊

Great to hear that you found the rental process both easy and affordable.

Kind regards
Freetrailer

Rated 5 out of 5 stars

Easy and cheap

Easy and cheap

May 10, 2026
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hello Kata,

Thank you for your review 🙂

We’re happy to hear that you found the service easy and affordable to use.

Kind regards
Freetrailer

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