First af all it's a high quality trailer, in good condition. Renting was easy and very cheap. Normally I rent a trailer from another company, and these are poor quality. So I am very happy and nex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super easy handling, super flexible, you can rent anytime according to your needs. Perfect! Just make sure that your mobile is charged. 😃
Nice app, nice trailer and nice people I spoke to on the phone when I asked for deferring my rental period with one hour. They vere not only very nice but also very efficient! No doubt I plan to us... See more
Company replied
Super easy, super quick and nice and clean trailer. Plug and drive. Will definitely use this service again.
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
19K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheep and good
May 6, 2026
Unprompted review
Reply from www.freetrailer.com
Hello Søren,
Thank you for your review 😊
We’re glad to hear that you found the service both affordable and good to use.
Kind regards
Freetrailer
Reply from www.freetrailer.com
Hello Marko,
Thank you for the great review 🙂
We’re very happy to hear that you had a great experience with our service.
Kind regards
Freetrailer
To many clicks
To many clicks. To many questions. Try to gather them, or reduce them for repeat customers to show trust
May 5, 2026
Unprompted review
Reply from www.freetrailer.com
Hello Vegard,
Thank you for your feedback 🙂
We appreciate your input regarding the number of steps in the process, and we’ll take it into consideration as we continue improving the user experience.
Kind regards
Freetrailer
Just easy and great
May 5, 2026
Unprompted review
Reply from www.freetrailer.com
Hello Magnus,
Thank you for your review 😊
We’re glad to hear that you found the service easy and great to use.
Kind regards
Freetrailer
Reply from www.freetrailer.com
Hello Danzco,
Thank you for your review 😊
We’re glad to hear that you had a good experience and that the service helped save you time.
Kind regards
Freetrailer
Everything good
Everything good. Videos could be improved. They are not very easy to find once you have closed the app.
May 5, 2026
Unprompted review
Reply from www.freetrailer.com
Hello Nikoline,
Thank you for your review 🙂
We’re happy to hear that everything worked well overall, and we appreciate your feedback regarding the videos in the app. Input like this helps us improve the experience further.
Kind regards
Freetrailer
Reply from www.freetrailer.com
Hello Mehti,
Thank you for your review 🙂
We’re very happy to hear that you had a great experience with our service.
Kind regards
Freetrailer
An easy way to get hold of a trailer
An easy way to get hold of a trailer, and cheap too.
May 4, 2026
Unprompted review
Reply from www.freetrailer.com
Hello Kjetil,
Thank you for your great review 😊
We’re glad to hear that you found it easy and affordable to rent a trailer with us.
Kind regards
Freetrailer
Reply from www.freetrailer.com
Hello Christopher,
Thank you for your review 🙂
We’re happy to hear that you found the service quick, simple and reliable.
Kind regards
Freetrailer
Reply from www.freetrailer.com
Hej Daniel,
Tack för din recension 🙂
Vad roligt att höra att tjänsten kändes enkel och smidig när du behövde den.
Vänliga hälsningar
Freetrailer
Reply from www.freetrailer.com
Hello Mihai,
Thank you for the great review 😊
We’re happy to hear that you found the service both great and easy to use.
Kind regards
Freetrailer
Reply from www.freetrailer.com
Hello Dilip,
Thank you for the 5-star review 🙂
We’re happy to hear that you were pleased with the service.
Kind regards
Freetrailer
Excellent service from the service…
Excellent service from the service department, and it’s very easy to rent a trailer through their app.
May 2, 2026
Unprompted review
Reply from www.freetrailer.com
Hello Andreas,
Thank you for your kind review 😊
We’re glad to hear that you were satisfied with the service department and that the app made renting easy.
Kind regards
Freetrailer
Great experience
Everything worked as expected! Good trailer, great experience. The price is very reasonable!
May 2, 2026
Unprompted review
Reply from www.freetrailer.com
Hello Ivan,
Thank you for your fantastic review 🙂
We’re very happy to hear that everything worked as expected and that you were satisfied with both the trailer and the pricing.
Kind regards
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for the great feedback 😊
We’re happy to hear that you had a really good experience with our service.
Kind regards
Freetrailer
Reply from www.freetrailer.com
Hello Marlene,
Thank you for your review 🙂
We’re very pleased to hear that the self-service solution worked wonderfully for you.
Kind regards
Freetrailer
Good Experience
Fast pick up and fast return. Best price available in the area.
May 2, 2026
Unprompted review
Reply from www.freetrailer.com
Hello Julius,
Thank you for your review 🙂
We’re glad to hear that you appreciated the fast pickup and return process as well as the pricing.
Kind regards
Freetrailer
great service
May 2, 2026
Unprompted review
Reply from www.freetrailer.com
Hello Stefan,
Thank you for your review 🙂
We’re happy to hear that you were satisfied with the service.
Kind regards
Freetrailer
Reply from www.freetrailer.com
Hello Tobias,
Thank you for the 5-star review 😊
Great to hear that everything felt quick and easy during your rental experience.
Kind regards
Freetrailer
Last time when I borrowed one there was…
Last time when I borrowed one there was only one type of connection, this time there is adapter for another type. It's good. You are making it better.
May 2, 2026
Unprompted review
Reply from www.freetrailer.com
Hello Wenjun,
Thank you for your detailed review 😊
We’re very happy to hear that the updated connection options improved your experience. Thanks for noticing the improvements!
Kind regards
Freetrailer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.