Since it went to the new Beta Plesk panel it has become so difficult to manage different domains. To exacerbate this you get on-line chat where they have little or no time for you any longer...woul... See more
Company replied
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See what reviewers are saying
I'd encountered a few problems with the update to Freezone's services. I couldn't log in to either my control panel or my e-mail client. However in less than a half hour conversation with 'Oli... See more
Company replied
No remote call centre here. Every time I have had to use Freezone support, chat or phone, let's face it it's pretty difficult to talk to anyone on the phone these days, I have been connected to an i... See more
Company replied
Hello - Louis your technical support man has been wonderfully patient with me this morning. 2 hours of sorting things out. I am very grateful for his ability to stay calm and just keep going especiall... See more
Company replied
4.2
Great
109 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Solutions to a technical issue
We had been having some recent technical problems over accessing and administering our website and account at Freezone. My call to Freezone Technical was answered quickly by Alanas; he was able to help straightaway with the problem we were experiencing, and provide some useful tips on further domain management features available to us. My thanks indeed, Andrew.
April 24, 2015
Unprompted review
Reply from Freezone
Thank you for taking the time to tell us about your good experience on phone support with Alanas. It's good to know that our query was dealt efficiently and promptly by Alanas. At Freezone, we take pride in providing good customer support to our valued customers and always there to assist you. We assure you that we will continue to work hard to provide you with the excellent services.
Freezone
Had a problem with our account and the webmail. Joel was very helpful, sorted the problem and helped understand the way it works. Would reccommend using Freezone and being helped by Joel everyday of the week. Thank you
April 23, 2015
Unprompted review
Reply from Freezone
Thank you so much for taking the time to share your experience online. It is indeed a great pleasure to serve you with the best we can. We are pleased to know that your query was dealt efficiently by Joel. At Freezone, we always try our best to go one step ahead to help our valued customers with each of their web queries and help them to better understand how the things work exactly. We assure you that we will keep up the good work and make you proud being part of the Freezone’s family.
Freezone ***Alanas Giedraitis***
I have been with Freezone for the past 4 years and yes I have had a fair share of issues however Alanas from Freezone has always been at hand to resolve any issues professionally and promptly. We have been with other reputable web hosting companies that charge far more than freezone and when issues arise they are slow to respond and very unprofessional. We still have one website hosted by fasthost which we will be transferring to freezone at the end of this month. A big thanks to Alanas Giedraitis (your a superstar) and Joel Quaye.
April 22, 2015
Unprompted review
Reply from Freezone
Thank you so much for giving us a perfect 5 stars rating.It is indeed a great pleasure to serve you with the best we can for the last 4 years.We are glad to know that you are happy with the support received from our support team members Alanas and Joel. I will surely pass this outstanding feedback to them as well as our other team members.At Freezone, we always try our best to go one step ahead to help our valued customers with each of their web queries. We assure you that we will keep up the good work.
ssl certificate
i had one of the best customer services today,thanks to freezone. it was a great experience
April 17, 2015
Unprompted review
Reply from Freezone
Thank you for taking the time to share your valuable reviews. We are glad to know that you found our support excellent regarding SSL certificate. We wholeheartedly appreciate the opportunity to provide you the best in web hosting and domain services, and wish you the best in your web endeavors
PHP Query
As always, a helpful response to my query, and resolution to my problem.
April 15, 2015
Unprompted review
Reply from Freezone
Thank you so much for taking the time to share your experience online. It is indeed a great pleasure to serve you with the best we can. We are pleased to know that you always find our support helpful. At Freezone, we always try our best to go one step ahead to help our valued customers with each of their web queries. We assure you that we will keep up the good work.
always excellent support service
I have used Freezone for many years and think they offer a great service. If I have any technical problems it is easy to use the live chat support option and I can usually get my issue sorted quickly and effectively. Special mentions to David and Harry who are always really supportive and helpful. I am always happy to recommend Freezone.
April 9, 2015
Unprompted review
Reply from Freezone
We thank you for your time to share such nice words about our support and services. We are glad to know that you are happy with our support and ensure you that we will keep doing our best to provide you with the excellent support and services. I will surely pass this amazing feedback to David and Harry as well as our other team members. We wish you the best in your web endeavors.
Excellent service
I have been with these guys for a long time and I was never ever let down! Top customer service but most of all, fast servers with low ping at the best value around. Fully recommended!
March 24, 2015
Unprompted review
Reply from Freezone
Thank you so much for giving us a perfect 5 stars rating and for recommending Freezone to others. It means a lot to us that you took the time. We really appreciate the opportunity to provide you the best in web hosting and domain services for years. We are glad to know that you always find our services top class. We assure you that we will continue to work hard to provide you with the excellent services. Please also follow us on Twitter and Facebook. We wish you the best in your web endeavors.
Reply from Freezone
We thank you for your time to share your feedback with us. We are pleased to know that you are happy with the support you received from our support team. We will continue to work hard to provide you with the excellent support and services. Please also follow us on Facebook and Twitter.
very good service
I have always received an answer every time I've had an issue
via email, remote control and now through the live chat!
I'm pretty pleased with the service I receive
February 23, 2015
Unprompted review
Reply from Freezone
We are grateful to you for sharing your feedback with us and appreciating our customer support. We look forward to provide you better product and services, as possible.
Thank you for your kind words; please keep us posted with your reviews.
superb online chat
Quick response from the amazing chat online team. Chat many times with Andrew and found him very supportive and easy to work with.
February 21, 2015
Unprompted review
Reply from Freezone
We are pleased to know that our customer support team was helpful and your issue was resolved in time. Please keep up updated with your suggestions.
Talk Back Service
I used the "Live Chat" service today (Saturday 21/02/2015) - great service! The guy on the other end was patient and took the time to resolve my problem for me!
February 21, 2015
Unprompted review
Reply from Freezone
Thank you for appreciating our services and support. Please feel free to contact us anytime; our support is available round-the-clock to assist you.
They have pleased me
The customer service is excellent. Even if they don't understand my terrible English, they understand my problem. They take the initiative and achieve real results. And I get a solution to my problems. Thank you, guys!
February 19, 2015
Unprompted review
Reply from Freezone
Thank you for sharing your feedback with us. We ensure you to provide the best services and support as possible. We are available to assist you over Emails, Live Chats, Phone Calls and also over Remote Desktop support.
Please keep us posted with your suggestions, as they are indeed valuable to us.
help with bandwith issues
Harry pearson was really helpful and solved my problem very quickly and I am back to being a happy client
February 18, 2015
Unprompted review
Reply from Freezone
We are pleased to know that our customer support agent was helpful and had resolved the issue proficiently. Your feedback will surely be shared with Harry, as he deserves it.
Thank you for your review; please keep us updated with your suggestions.
Top quality service and attention to detail from Harry Pearson & David Thomas
Harry Pearson saves the day!
My email stopped working and kept sending me error messages. After trying to sort it out myself it soon became clear that I needed expert help so I contacted the Free\zone help desk. Harry soon came on line and solved the problem for me. Harry showed a great customer service attitude and was helpful and informative at all times
An excellent service from Freezone again today in getting our many emails working as they should. David used TeamViewer to enable me to see some of the problems and be able to sort them myself in the future. I thank David for is patience and persistence in getting problems resolved.
February 17, 2015
Unprompted review
Reply from Freezone
Thank you for appreciating our efforts to provide you the best customer support services, as possible. Your feedback will surely be shared with Harry & David, as they deserve it. We are available to assist you over Live Chat, Phone Calls, Emails and also over Remote Desktop support.
Please keep providing us your reviews and suggestion, so that we can provide you much better services.
The most helpful Alanas Giedraitis
I have had an on going problem with my email I have spoken to many, today I hit the jackpot and Alanas was the answer to my prayers, not only did solve my problem he did it in a most professional and friendly manner, in the role he performs he showed the greatest of traits, patience.
So a big thumbs up to Alanas, Freezone and the person who employed him.
Regards
Simon Baines
February 16, 2015
Unprompted review
Reply from Freezone
We apologies for all the trouble that you had to face. Your feedback is indeed valuable to us and we are glad to know that Alanas was helpful in resolving the issue. Issues related to emails rely on both; services from our end and also the local email client used at our customer's end.
We ensure you to provide the best services and support as possible. Please keep us posted with your suggestion; so that we can serve you better. Thank you again for sharing your reviews.
Very approachable and helpful
Very Good service,always willing to help and resolve any issue!
Will 100% recommend
February 11, 2015
Unprompted review
Reply from Freezone
Thank you for your kind words. We are available to assist you with any query or issue that you may have. Our team of professionals are always there to assist you for any information or assistance that you may require.
Please feel free to contact us and keep us posted with your suggestions.
Brilliant instant support through chat line.
I needed clearer information about my invoice and also some help with my website. Andrew Symonds was extremely helpful and supportive. Thank you Freezone....been with Freezone for 3 years now. Definitely recommend them for hosting personal websites.
February 9, 2015
Unprompted review
Reply from Freezone
We are glad to know that you have appreciated all our efforts and support to provide you best services possible. Our support team is available 24/7 round-the-clock to provide you assistance over Emails, Live Chat and also over Remote Desktop.
Please keep us updated with your feedbacks and they are definitely helpful in improving the product and services.
great real time online support
Freezone's webmail is a bit clumsy and out of date, but ~I cannot fault the online support I've just been given by Oliver Finn.
Up and running on a new email client.
Very happy.
February 9, 2015
Unprompted review
Reply from Freezone
Thank you for your kind words. We really appreciate your feedback and ensure you to provide best services round-the-clock. Please keep us updated with your suggestions and reviews.
Brilliant online support
I'd encountered a few problems with the update to Freezone's services. I couldn't log in to either my control panel or my e-mail client.
However in less than a half hour conversation with 'Oliver Finn' not only had he solved my problems but also given me correct details and advice in case anything like this happened again.
Very friendly support and extremely helpful.
February 9, 2015
Unprompted review
Reply from Freezone
Thank you for appreciating our efforts to provide you the best services available. Your feedback has been forwarded to our quality management team. Please feel free to contact us for any further assistance that you may require.
Online chat support service
Just to say that this service was excellent, and Mark Fordham most helpful.
MW
February 1, 2015
Unprompted review
Reply from Freezone
Thank you for taking time and posting reviews, your reviews have been passed on to Mark, we appreciate your feedback and working hard to provide you the best services and support assistance
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