FreightPros Reviews 255

Driver/ dispatch can't do. Left my small block cheverlet engine in street. Can't go on residential property. Can't un load in my pickup.
So I, 71 years old. Can drag the engine hoist over gravel driveway to load in my pick up and drag back to garage. You suck! You should have told me you can't before you up to deliver.
Hire people you can!

Exceeded all expectations. Picked up on Friday in San Francisco and delivered to Iowa Thursday morning. Joshua was easy to get ahold of and answered all questions. I recommend these guys for any LTL deliveries

Dont trust this company! They quote a great rate and then hit you with an adjusted invoice after delivery. I got taken for almost $700.00!!! They charged my credit card for the adjusted amount while it was being disputed without my knowdledge or consent. Then only after threatening to complain, did they offer a refund for a lessor amount that did not happen. (NO surprise there) Why did this comany recently change its name to NTG? I asked that question when I filed a complaint on nccdb.fmcsa.dot.gov and I was shocked to learn why trucking companies do this but not surprised. My suggestion is to use a virual card when you are booking with a questionable freight company like Freight Pros to protect yourself against adjusted charges! Horrible experience and I encourage you to look elsewhere! Not all trucking companies are crooked.

There is another logistics company that won't give you one price and then more than double it when shipment is complete for a lift gate that wasn't even used. They blame Dominion and that may be the case but I did not deal with Dominion. Buyer be ware! If the rate sound really great, it's probably not as it seems.

I want to applaud the customer service at FreightPros. Specifically, I want to compliment the exceptional service of Joshua Campos. Freight shipping can be an expensive nightmare! Our company found FreightPros and will not go elsewhere due continuously being offered the best prices in shipping and receiving the upmost care from our shipping agent when an issue arrives. Joshua responds quickly, communicates clearly, goes out of his way to help meet our request and help us solve any shipping issue we encounter. Thank you, Joshua, for making our business possible and relieving so much of our stress with your sincere efforts.

Total liars! They will find a great rate for you, then re-class or make up some reason to charge you way more after delivery. They did this to me on 6+ loads AFTER the shipments were delivered. Total scam.
DO NOT USE Freightpros/NTG.

THE WORST COMPANY EVER****DO NOT USE****
The first time i ever used this company sent the weight and dimensions from iron planet that they posted I was billed for a box i shipped to a terminal Paid $295 dollars a week later they sent another bill for $185 I've reported them for fraudulent activity DO NOT USE THIS COMPANY****ACTUAL MESSAGE Rate Adjustment - Reclass from 125 to 175 - change in dimensions ; Reweigh from 140 to 175 lbs JOKE

I was quoted 460 dollars to ship a 80 pound motorcycle frame from NC to CA. A month and a half after it was shipped I was billed another 520 on top of the 460 for “weight adjustment”. the shipper is claiming my pallet weighed 360 pounds. I literally lifted the frame onto their truck myself. There’s no way possible it weighed this much. reading reviews it seems like this is a consistent scam they use to get more money out of customers. DO NOT SHIP WITH THEM. They will re bill you after the fact for some made up issue.

They quoted $199.00, I accepted. We received the pallet from MA to PA without issue. I receive an additional invoice for $283.32 (above and beyond the original $199.00). I contested the ammended invoice. In their email they stated, "Central Transport billed an adjusted amount for this shipment due to: Limited Access Delivery: freight was delivered with a 42' trailer."

I've contested $283.32 a second time, but it fallsbon deaf ears. We get 53-foot OTR trucks here with zero issue. Easy in... Easy out. We're also equipped with a forklift.

I'll be contacting Central Freight on Monday and if necessary following up with the PA PUC.

One PS... I had quotes slightly higher than $199.00, but lower than $482.32.

I do not recall even using this company to ship anything at all but somehow i get 275 removed from my bank account when if i shipped anything, it would have been 6 months prior to recieving this extra charge. I tried contacting several times never hear back from them. How can they charge me for shipping i never did through them. Only shipping i hsve done was with fastenal in the past year.

Second time I have used these guys, they are the easiest to use and get you the best prices with a nation wide carrier within 10 minutes at 1/2 the cost of dealing direct with the carrier. Don't waste your time with other brokers

They promised to pick this crate up on Monday, then Tuesday and then Wednesday. When pressed on Thursday for a pick up time they pretend to be mad and cancel the deal. They don’t answer phone calls they don’t answer emails. I missed three days of work messing with this unbelievable lack of service.

In the current turbulent world of transportation, it is a rarity you find a group of people who quickly return phone calls, emails, and generate accurate quotes. Most businesses we deal with these days take days to return calls or reply to emails...if at all. Pricing is competitive and the customer service is leagues above other brokers. Clayton's exemplary attention to quickly providing transportation solutions is rare these days. We highly recommend working with him and Ryan for your LTL/FTL broker needs.

Requested a quote before 8:00 am. I was told it would take 5-15 minutes. 3 hours later I was sent an email by Drew with links to packaging companies. I replied back to please send the quote. It has been over 12 hours and all I received was nothing. There are so many options. Tried a new company and was let down

I love the service provided by FreightPros, they are very organized and they always get the best prices! I really recommend them

FreightPros has been a delight to work with. Their rates are very fair, customer service is excellent (shout out to Clayton Bibb) for his amazing assistance with all our freight needs. My favorite thing is the automated emails that let you know your pickup is scheduled, picked up and/or delivered. Absolutely fantastic! Never been so happy about shipping. It's usually a terrible mess. But not with FreightPros.

Took two weeks was supposed to be 3 to 5 days. Original quote was $323 two weeks after delivery they charged my card for additional $505 my shipment was not worth $ $828 they need to be more accurate on there quoting I have been in business for 18 years we would not treat our customers like this bad business if you ask me will never use these folks again !!

Best customer service, respect and updates that I have ever seen with a third party Freight company.

Great job getting my construction material picked-up and delivered to the job site, Will definitely use them in the future.