FreightRate Reviews 6

Really bad experience, was called a "Joke" by one of their employees who was handling my shipment. Blamed me for all the delays on the shipment to later realize all the things they accused me of where wrong on their end or the people they hired. Shipment was NOT delivered on time, we had to go pick it up 2 hours away to avoid being delayed even more. One of the boxes was damaged. Sent several emails complaining about it but got no response, and they even run my CC 2 months later with an extra charge. Shame on them and the way they conduct their business

Three full days of nothing but runarounds after booking a LTL pick up. Booked a simply one pallet pick as I do daily and the truck never arrived, they kept telling me sorry they will arrive tomorrow PRIORITY and the game went on and on three days in a row until I cancel and had to file a chargeback. Complete and utter incompetence at this company.

Great customer service, and very good prices!

CREDIT CARD FRAUD BY THIS VENDOR. In August of 2024, I contracted with Soteria to transport a box from a Pennsylvania appliance store to my house. I provided the weight and dimensions of the box and they provided me with a quote. The box was picked up and transported to my home. A couple of months later they came back and claimed that the dimensions of the box did not match what I had told them, and that I owed an additional $118 for the shipping. Luckily I still had the box, and I sent them pictures with a measuring tape - the box was a match for the dimensions I had provided. They said that wasn't sufficient evidence - that the shipper had measured the box by scanning it and came up with different dimensions. I asked for their proof of the dimensions and they provided none. THey sent me an invoice which I refused to pay - I had a contracted price for a contracted service. In June of this year they ran the credit card I provided them with 9 months ago for the $118, completely unauthorized. I've reported it as fraud to my credit card company, but I would not provide this company with any credit card information - they apparently feel free to continue to use the card long after your business with them has concluded.

Great Service, easy to use platform, and good rates