www.frenchclick.co.uk Reviews 

220
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide variety of authentic French products, many hard to find elsewhere. People appreciate the efficient delivery service, noting orders arrive on time and are very well-packed, especially for cold items. The overall service is frequently commended, with reviewers finding the ordering process easy and staff helpful. However, some customers also noted issues with their orders. A few reported receiving incorrect items, like wrong products or sizes, or finding items missing or altered without notification. Additionally, some reviewers experienced packaging problems, leading to damaged goods upon arrival, including melted ice packs affecting other products.

What people talk about most

Product

Users describe positive interactions with product, highlighting a great selection of French supermarket food... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with the ordering... See more

Quality

Reviewers mention positive feedback about quality, with many customers receiving fresh, authentic, and... See more

Service

People report positive experiences with service, with many reviewers expressing satisfaction and stating they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality is always great and staff are really friendly on collection. Prices are better than most other french import supermarkets around. Ordered many times and never had an issue. Just wish they did... See more

Company replied

Rated 5 out of 5 stars

Great products, a particular fan of Liptonic. Which we haven't found sold in the UK yet. Delivery excellent - we chose when it would be delivered, then got a text on the say with the timeslot. The... See more

Company replied

Rated 5 out of 5 stars

Faultless service - I made quite an unusual order (5x Marie Quiche Lorraine) with a specified delivery date of 10 days later. I was worried that the stock levels or the long lead time would cause issu... See more

Company replied

Rated 5 out of 5 stars

Thank you for helping me give my partner a taste of home! We'll definitely be coming back for more French produce. Delivery was interrupted for obvious reasons, but we were kept up to date the whole... See more

Company replied


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4.5

Excellent

TrustScore 4.5 out of 5

220 reviews

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4.5

All reviews

(220)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Good products

Good products, good delivery service. Never let me down. I'm ordering from them my shampoo l, conditioner and sometimes shower gel.

October 19, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you found the shampoo, conditioner and shower gel from us.

Rated 5 out of 5 stars

Nice products and the price not out of…

Nice products and the price not out of scope. When you want a taste of France whilst stuck in blighty, then easier than the ferry.

October 1, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating! We're very happy you found the taste of France with us and the prices were acceptable.

Rated 5 out of 5 stars

Received my Nuit Tranquille tea safely

Received my Nuit Tranquille tea safely. Helps me get a good night. Possibly a bit over packed. Especially in these days of being careful for the environment.

September 23, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback! We're delighted you found the tea you wanted and it's helping you.

We're definitely looking at our packing, dry orders like yours should be sent with paper loose fill, not the flo pak green. Please do note it is degradable in the environment and can be recycled at Supermarket points.

Rated 5 out of 5 stars

So happy to have been introduced to FC…

So happy to have been introduced to FC by my French friend here in London. Easy to order, promptly delivered.

September 3, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you found it easy to order what you wanted and it was delivered quickly.

Rated 5 out of 5 stars

I've been purchasing items from French…

I've been purchasing items from French Click for a number of years now. Always quality and promptly delivered. Thanks and well done from a very satisfied customer.

August 23, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're glad to hear our service was up to the level it should be.

Rated 5 out of 5 stars

I found French Click after changing…

I found French Click after changing from a previous water supplier... Prices are better, badoit and good service.

August 14, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're very happy you found the Badoit you wanted and our price was good for it.

Rated 5 out of 5 stars

I've been in the UK for ages now

I've been in the UK for ages now, really excited when I found out about French Click. There were a couple of little misshaps on early orders. But every time things were sorted fairly. On delivery days everyone gathers around the box and is happier for it. Thanks!

August 20, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating! We're glad our customer service were able to sort your problems out and we brought some joy with our service!

Rated 1 out of 5 stars

My initial order from French Click disappointing.

My initial order from French Click was for 4 jars of Maille Mayonnaise. Delivered on time but of the four jars delivered 3 had a best before date of 26/09/24 and the fourth 27/09/24. Whilst I accept that this does not make the product inedible it does mean that I have 1 month to consume all 4 to have them at their best. Not acceptable and I would suggest that you order your French produce from another more reputable supplier as it looks like they purchase short dated product in France and dispose of it to gullible English, like me! Not the cheapest either with the delivery charge.

Following my review and the response from French Click I have now submitted images, to the email address provided, of the product they sent me with the best before dates clearly shown. Let's see if anything positive happens.

03/09/24
Have received a refund on two jars of mayonnaise, so sometyhing positive, I believe this is a lesson learned by myself and French Click...mainly for me, read the reviews first, before placing an order.

August 30, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Very sorry to hear this, please email sales@frenchclick.com with the photos of the item. We'll investigate the date and we should be able to replace the items.

It looks like we only received the stock of this item this week. So we'll need to check with the supplier why there's only a month on the item.

Most of our stock comes in and goes out quickly. We'd never send products with a short date intentionally and we'll always offer a refund or redelivery if there's an issue like this.

As you can see from the more than 10,000 reviews we have on reviews.co.uk, Google and on here.

Rated 5 out of 5 stars

No problems

No problems, excellent range of products, bought the rillettes, felt like being in France! Would be even better if you could have an alternative to the polystyrene packaging. Have to take it to the supermarket to get rid in an enviro friendly way.

August 19, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you enjoyed the rillettes. We are using paper loose fill for dry orders now and looking at what we can do for the other loosefill. Please do note that is degradable in the natural environment as well.

Rated 1 out of 5 stars

I've received an order on Saturday…

I've received an order on Saturday morning (3 August) and several items were missing.
I have been refunded a very small amount of my missing item : only £14 when it should have £ 44 althogether ! So where that difference of £30 disappeared ?
I tried since Sunday to reach them several time but no answer.
I hope the matter will soon be resolved and will have my money back otherwise, I should shop somewhere else for my french goods !
It would be a great shame since I have been a customer for so many years !

August 3, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Very sorry about this. It seems there has been a mistake with the order and the correct items have not been removed. Pleas email us to sales@frenchclick.com or call us on 02070976613 and we'll resolve this asap for you.

Alban should have sorted this for you, please update your review. We are also sorry the reply to your email was a bit slow, usually is should have been yesterday afternoon rather than today.

Rated 3 out of 5 stars

I've ordered from French Click several…

I've ordered from French Click several times over the years. I love their selection of French products that you can't get easily in the UK. But this time, I was disappointed to see all the packaging. It used to be delivered like normal shopping by someone in a van, but it's now sent via DHL. As a result, there is so much wrapping on everything to protect it from damage. It feels terrible for the environment. I'm not sure I would order again as I felt really guilty seeing it all. And to be honest, the yoghurts weren't very cold anymore by the time they arrived. Such a shame, as I love French Click.

July 13, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Sorry about this, it's just been shipped via DHL because of a temporary unexpected driver shortage on Saturday. We will nearly always deliver London addresses with our own vehicles.

Usually the cold packaging should last at least 24 hours, though we can investigate how your order was packed and replace the items if needed. Please send the details to customerservice@frenchclick.com to sort this.

Rated 5 out of 5 stars

Great produce at reasonable prices

Great produce at reasonable prices. Items well-packed and kept cool, delivery via Royal Mail presents no problems

July 11, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you're happy with the produce and prices. Also that the deliver worked as it should do.

Rated 4 out of 5 stars

Wonderful business with great produce

I've used Frenchclick quite a few times and their produce is fabulous.

The only thing stopping me giving five stars is the terrible service from DHL parcels.

June 17, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback and 4 star rating. We're very happy you liked our produce. We do also have DPD and Parcelforce if you are having problems with the DHL deliveries.

Rated 5 out of 5 stars

This was my first time ordering and it…

This was my first time ordering and it was great. Merguez sausages - the real deal. En bon état.

June 10, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're very happy you enjoyed the merguez.

Rated 5 out of 5 stars

Deliveries are on time

Deliveries are on time. Great range for reasonable prices, despite all the changes in the last few years

May 25, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're very happy to hear the deliveries have been on time and and you're happy with the prices.

Rated 5 out of 5 stars

Excellent products delivered to my…

Excellent products delivered to my house. Fair prices and well packaged, thanks.

May 3, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback. We're very happy you liked the products and the packaging and prices were spot on.

Rated 5 out of 5 stars

Really great range of flours for…

Really great range of flours for baking. Arrived quickly and so pleased with all the items.

April 26, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback. Hope you managed to do some good baking with the flour.

Rated 5 out of 5 stars

Love getting my treats that I can't…

Love getting my treats that I can't find elsewhere from French Click. Lots of delivery options and times.

March 27, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Thanks for the feedback. We're very happy you managed to get your treats from us and that you liked the delivery options.

Rated 5 out of 5 stars

Great selection of Cote d'or

Great selection of Cote d'or, Suchard and prices good compared to others. I'm half Belgian and I miss them!

April 4, 2024
Unprompted review
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Reply from www.frenchclick.co.uk

Glad to hear you found the chocs you wanted and the prices were good. Thanks for the feedback.

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