FRENCHEYE Reviews 305

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Absolutely incredible experience in French Eye White City. Handled expertly by Pedram, who helped us endlessly and made sure everything was absolutely perfect. Ended up buying 2 suits and couldn’t hav... See more

Rated 5 out of 5 stars

Pedram provided a great service in the White City store when we went to buy my husband's wedding suit. He was attentive, helpful and responded to our requests quickly. He also made us feel comfortable... See more

Rated 1 out of 5 stars

I’m extremely disappointed to be writing this review, but after more than a year of delays and no resolution, I feel I have no choice but to share my experience with Frenchi. In 2024, I paid £1,4... See more

Rated 5 out of 5 stars

Excellent shop and great experience. Raman was really friendly, didn’t push a sale at all - I tried on about 10 things and he had all the patience in the world. Was very pleasantly surprised at the pr... See more

Company details

  1. Tuxedo Shop
  2. Clothing Store
  3. Fashion Accessories Store

Written by the company

We don't do refunds


Contact info

3.7

Average

TrustScore 3.5 out of 5

305 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wedding suit shopping experience

Alex was so helpful and kind. He took his time going through the styles and showing us how the tailoring would look. The experience was wonderful particularly since the suit was for my wedding. The team were so friendly and helpful. Would highly recommend!

March 4, 2023
Unprompted review
Rated 1 out of 5 stars

In store staff lying and pushy.

Had been looking online at the teal made in England suit and went into their store on Oxford Street.

The helper assured me it was 100 percent wool, despite that I had seen it was only

This wasn't the only situation, their sales people are generally pushy and trying to get you to the next step.

February 19, 2023
Unprompted review
FRENCHEYE logo

Reply from FRENCHEYE

Hello Andrew we are sorry to hear about the poor level of service you received. Please let us know which one of the two Oxford street stores you attended Bond Street or Oxford Circus so we can investigate.
this is not acceptable at Frencheye. Please contact us @customercare@frencheye.com

Rated 5 out of 5 stars

Brilliant customer service by obain

Brilliant customer service! Obain helped me no end! And as for the shop I can't rate it highly enough exquisite design and material for a fraction of the price I would highly recommend and urge people to visit here before going to a more expensive and less personal shop or brand

February 17, 2023
Unprompted review
FRENCHEYE logo

Reply from FRENCHEYE

customercare@frencheye.com

Rated 5 out of 5 stars

Amazing professional service

Amazing professional service. Found my husband and my son suits for an occasion with shirts and shoes. Completely stress free. And with an on the premises tailoring service. We will definitely be back.

February 17, 2023
Unprompted review
Rated 5 out of 5 stars

What an absolute A* service I received…

What an absolute A* service I received from the team at the Bond Street branch. Obaid was absolutely fantastic he put me at ease as I was stressed with my birthday coming up the weekend. Everything in the store was just quality. Highly recommend 👌🏽

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Picked up five suits from the Stratford…

Picked up five suits from the Stratford shop. Sylvia the manager was extremely helpful. She was able to get five seats for us all of the right size and did fit in. My father-in-law also loved the service so much that he went back for some shirts.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great suits

I have been buying most my suits from Frencheye as they are good quality and perfect fit.
So when the sale came on I bought 4 suits
And the online managers made sure by calling every day until the suits were delivered. Great service

January 25, 2023
Rated 5 out of 5 stars

Bond Street

I was looked after by OBIAD at the Bond Street branch such a lovely gentleman that was patient with me and very understanding. I had a stroke back in 2018 which left me with nerve damage in my hand so took me a few extra minutes to get sorted, just wanted to say how appreciative I am for his help much appreciated I’ll be back soon!

December 30, 2022
Unprompted review
Rated 5 out of 5 stars

Graduation suit

I went to Frencheye in Westfields to get a suit for my graduation. Had the pleasure of being advised and helped by Abdi. Excellent customer service and knowledge. Would definitely recommend more friends to their store for any future purchases.

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

FrenchEye, Whitecity, 5 star service from Pedram

I was looked after by Pedram at the White City location.
After looking for hours, no other store had what I was looking for then I stumbled across FrenchEye and I liked their whole range from shirts, suits, ties and coats.

Pedram took a few minutes to understand my needs for this suit and he went to some effort to find me exactly what I needed and kept it within my budget. He also took trouble to fit the suit to me and I am delighted the alterations can be done overnight.

Thank you Pedram I will definitely be a returning customer.

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing tailored fit

We got the best fit suit and an amazing experience with the personal touch rendered by Raza. It is really difficult to get a tailored fit and we were extremely delighted to get the alterations done. Thank you Raza and thank you Frencheyee.

December 4, 2022
Unprompted review

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