Darien was running a little late but he messaged to give me a revised ETA, on arrival he got straight to work, tapped on my window on completion and the car looked as new. Poor guy, it was relatively... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easily organised, I made an error with my dates and they quickly rescheduled me to a later slot in the day which worked for me. The valeter arrived on time and was very friendly and engaging. H... See more
Company replied
Just had my car valeted by Ali, he has done an exceptional job my car has never been so clean! Inside and out is spotless. Brilliant service, easy booking and arrived on time. I will definitely be usi... See more
Company replied
Our valeter Steven was professional on time and did an amazing job with our car. Even messaged ahead to see if we wanted to rebook because of the weather however it turned fair so he just got on with... See more
Company replied
Company details
Written by the company
Fresh Car is a nationwide mobile car care service, delivering Valeting, SMART Repair and Mechanics directly to your doorstep. Our trusted network of friendly, professional franchise partners operate across the UK, bringing high‑quality car care to you at home or work. With Mobile Car Valeting you can choose from quick refreshes to full deep‑clean packages, all carried out on your driveway. Whether you need your car looking its best for a special occasion or simply want it feeling fresh again, our team brings everything needed to you. Our SMART Repair services fix minor bodywork issues on the spot, saving you the hassle of bodyshop visits. This includes bumper scuffs, paintwork touch‑ups, small dent repairs and minor alloy wheel refurbishment, usually completed within a few hours. Our mechanics handle everyday maintenance and repairs wherever you are. From diagnostics and servicing to brake pads, oil changes and more complex jobs, we make it easy to keep your car running smoothly without the inconvenience of a garage trip. Every service can be booked online in minutes. Simply choose your location, pick the service you need, and we’ll come to you. No phone calls, no waiting around, just straightforward, reliable mobile car care.
Contact info
United Kingdom
- www.freshcar.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn't receive the full advertised clean - disappointed!
Booked a £90 full valet which advertised the wet vacuuming of the mats, fabric areas and seats. Only the mats were done and this was only after I asked because I saw them being put back in the footwells after a dry vacuum. Internal windscreen also appears not to have been done as still very streaky.
The appointment was also moved three times after booking, which wasn't great.
My car looked clean but as I didn't receive the full service paid for (and £90 isn't cheap!), I can't rate it more than 2 star.
August 6, 2026
Unprompted review
Reply from Fresh Car
Hi Samantha,
We're sorry to learn of your disappointment. Please can you reach out to us on clean@freshcar.co.uk with your booking details so we can look into this further as unfortunately this does not seem to be something we are aware of. Thank you.
Excellent Service
Great attention to detail and a willingness to please. The car looks fabulous!
August 4, 2026
Unprompted review
Reply from Fresh Car
Hello Julie,
Thanks for taking the time to leave a review, We appreciate it!
We're so glad to hear you were happy with the service that was provided.
Thanks for recommending!
Extremely easy to book on a day and…
Extremely easy to book on a day and time that I wanted. Great communication from Harun, the fresh car representative, letting me know when he was arriving. Harun was professional and courteous and his work ethic was exemplary. At the end of the appointment my vehicle was left in near showroom condition. Great service, will definitely be using Fresh Car again.
August 5, 2026
Unprompted review
Reply from Fresh Car
Hello Ian,
Thanks for taking the time to leave a review outlining your experience with Harun.
We're so glad to hear you found the experience easy, convenient and professional.
Thanks for recommending and we look forward to helping you again in the future.
Simple to organise
Simple to organise. Pleasant valeted. Exactly as needed. Thank you!
August 6, 2026
Unprompted review
Reply from Fresh Car
Hello Heather,
Thanks for taking the time to leave a review, We appreciate it!
We're so glad to hear that you found the booking process easy and the service exactly as required.
Thanks for recommending!
Brilliant service
Brilliant service, had both cars fully valeted and they are gleaming. Friendly and professional, thank you!
August 6, 2026
Unprompted review
Reply from Fresh Car
Hello Naomi,
Thanks for taking the time to leave a review.
We're so glad to hear you were happy with the service provided on both vehicles.
Thanks for recommending!
Jef was awesome
Jef was awesome. My car was immaculate. Extremely thorough and was delighted with the end result. Can't recommend him enough.
August 5, 2026
Unprompted review
Reply from Fresh Car
Hello Debbie,
Thanks for taking the time to leave a review outlining your experience with Jefin. We're so glad to hear all went well.
Thanks for recommending his services!
I have just had my car cleaned by Nick…
I have just had my car cleaned by Nick - he was super professional, incredibly helpful, car looks stunning he did a great job.
August 6, 2026
Unprompted review
Reply from Fresh Car
Hello Jackie,
Thanks for taking the time to leave a review, We appreciate it!
We're so glad to hear you were happy with the service provided by Nick.
Thanks for recommending!
Great experience and clean as always!
August 4, 2026
Unprompted review
Reply from Fresh Car
Hello Aine,
Thank you for your wonderful review! We're delighted to hear that you had another great experience with us and that your car was cleaned to the high standard you've come to expect.
We really appreciate your continued support and look forward to providing you with the same great service again in the future. Thank you for choosing Fresh Car!
Jef was lovely & did an amazing job
Jef was lovely & did an amazing job. I’m very pleased with the service.
August 4, 2026
Unprompted review
Reply from Fresh Car
Hello Anna,
Thank you for your wonderful review! We're delighted to hear that Jef provided such a friendly service and did an amazing job on your vehicle. It's fantastic to know you're so pleased with the results.
We'll be sure to pass your kind words on to Jef. Thank you for choosing Fresh Car, and we look forward to welcoming you back for your next valet!
My new car was delivered filthy…
My new car was delivered in a filthy condition, and although I like to clean them myself, I thought a professional valter would thoroughly clean the whole car far better than I could, I must say excellent results overall and the whole car looked new again, I will endeavour to maintain it to the current standards, timely and quick service and easy booking process, would thoroughly recommend
August 3, 2026
Unprompted review
Reply from Fresh Car
Hello Derek,
Thank you so much for your fantastic review! We're delighted to hear that we were able to get your new car looking as it should have from the start. It's wonderful to know you were so pleased with the results, as well as our easy booking process and timely service.
Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience. We look forward to helping you keep your car looking its best in the future. Thank you for choosing Fresh Car!
My new car was delivered in a filthy…
My new car was delivered in a filthy condition, and although I like to clean them myself, I thought a professional valter would thoroughly clean the whole car far better than I could, I must say excellent results overall and the whole car looked new again, I will endeavour to maintain it to the current standards, timely and quick service and easy booking process, would thoroughly recommend
August 3, 2026
Unprompted review
Reply from Fresh Car
Hello Lucy,
Thank you for your fantastic review! We're delighted to hear that we were able to restore your new car to the condition you were hoping for. It's great to know you were impressed with the quality of the valet, as well as our quick service and easy booking process.
Your recommendation means a lot to us, and we're so pleased we could help get your car looking like new again. We look forward to welcoming you back whenever your vehicle needs its next valet. Thank you for choosing Fresh Car!
Professional and friendly guy did a…
Professional and friendly guy did a really thorough job.
August 4, 2026
Unprompted review
Reply from Fresh Car
Hello Graham,
Thank you for your wonderful review! We're delighted to hear that you found our valeter professional and friendly, and that you were so pleased with the thorough job carried out on your vehicle.
We really appreciate your kind feedback and look forward to welcoming you back for your next valet with Fresh Car!
Really professional service
Really professional service. Great attention to detail. Thorough cleaning. Car looks brand new!
August 4, 2026
Unprompted review
Reply from Fresh Car
Hello,
Thank you for your fantastic review! We're delighted to hear that you were so pleased with the professional service, attention to detail, and thorough clean. It's wonderful to know your car looks brand new again.
We really appreciate your kind feedback and look forward to welcoming you back for your next valet with Fresh Car!
Excellent Mini Valet Service
Easily organised, I made an error with my dates and they quickly rescheduled me to a later slot in the day which worked for me.
The valeter arrived on time and was very friendly and engaging. He got to work and had my mini valet done quickly and without fuss.
When finished he checked I was happy and satisfied with his work before leaving.
The car was not overly dirty inside or out and looked like new when finished. I was very happy with the company, the service and the mini valet. I would certainly use them again if needed and would not hesitate to recommend them to anyone else.
August 3, 2026
Unprompted review
Reply from Fresh Car
Hello Bill,
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience from start to finish. It's great to know that rescheduling your booking was quick and straightforward, and that our valeter arrived on time, provided friendly service, and ensured you were happy with the results before leaving.
We're thrilled that your car looked like new after the mini valet and that you were pleased with both the booking process and the quality of the service. Your recommendation means a great deal to us, and we truly appreciate your support.
Thank you for choosing Fresh Car. We look forward to welcoming you back whenever your car needs its next valet!
Arrived on time
Arrived on time. Very friendly and brilliant at his job. Car looked brand new when finished. Great value for money. 100% I will use them again.
July 17, 2026
Unprompted review
Reply from Fresh Car
Hello Stuart,
Thank you for your fantastic review! We're delighted to hear that our valeter arrived on time, provided such a friendly service, and left your car looking brand new. It's wonderful to know you felt the service offered great value for money.
We really appreciate your kind words and are thrilled to hear you'll be using Fresh Car again. We look forward to welcoming you back for your next valet!
James was brilliant
James was brilliant , he spent over 4 hours on my one year old car, I had previously had a very bad experience with a valeter called Osran a Blackman I think that’s his name, who stopped work because I’d phoned head office about saying it would take 2.5 hours for a signature valet because my car was clean!
His attitude was appalling.
I am so glad James called me and said he’d do a proper job which he did perfectly,
August 4, 2026
Unprompted review
Reply from Fresh Car
Hello Phil,
Thank you for taking the time to leave your review. We're delighted to hear that James provided the high standard of service you expected and that he took the time and care to complete your Signature Valet to such a high standard. We'll be sure to pass your kind words on to him.
We're also sorry to hear about your previous experience and apologise that it did not meet the standards we aim to deliver. We're pleased that James was able to restore your confidence in our service and provide the experience you were expecting.
Thank you for your feedback and for giving Fresh Car another opportunity. We look forward to welcoming you back in the future.
Never had the car so clean
Ben arrived promptly and cracked on with the job. Very friendly and enthusiastic person, did a fantastic job and never had the car so clean!
July 22, 2026
Unprompted review
Reply from Fresh Car
Hello Alex,
Thank you for your fantastic review! We're delighted to hear that Ben arrived promptly, was so friendly and enthusiastic, and did such an amazing job on your vehicle.
We'll be sure to pass your kind words on to Ben. It's wonderful to know your car has never looked so clean! Thank you for choosing Fresh Car, and we look forward to welcoming you back for your next valet.
I would strongly advise anyone…
I would strongly advise anyone considering Fresh Car to look elsewhere. My experience with both Stevie and Luke was nothing short of appalling from start to finish.
Communication was poor throughout. On Luke’s third visit to rectify the defects he had left behind, he failed to attend at the agreed time and nobody had the courtesy to contact me to explain he would be late. That set the tone for the entire experience.
The quality of the repair was completely unacceptable. My black Range Rover was returned covered in handprints and residue across the freshly painted panel. The paintwork itself was riddled with defects, including dust contamination and a visible white line running down the door where the finish had clearly failed. This is basic workmanship that simply should not leave a professional repairer.
What was even more shocking was the technician’s attitude. On the day, I had to point out defects on four separate occasions before he finally admitted, “I was hoping you’d let me get away with a few defects.” To hear that from someone you’re paying to repair a premium vehicle is astounding. It demonstrated that he knew the work was below standard but was willing to leave it that way in the hope I wouldn’t notice.
Rather than taking responsibility, the company spent weeks avoiding accountability. They eventually sent the same technician back to inspect the vehicle despite already being provided with clear photographic evidence on the day of the repair. He then claimed there were no faults and failed to photograph the defects, forcing me to provide yet more evidence of issues that had existed all along.
The entire process has been frustrating, time consuming and completely unnecessary. Instead of owning their mistakes and putting things right, they chose to dispute obvious defects and prolong the matter.
If you care about your vehicle, especially if it’s a prestige car, do yourself a favour and avoid Fresh Car. Poor communication, poor workmanship, poor customer service and a complete lack of accountability. I would not trust them with any vehicle again.
August 4, 2026
Unprompted review
Reply from Fresh Car
Hello Georgia,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not meet the standards we aim to provide.
Firstly, we apologise that the repair required further visits to address defects following the initial appointment. While the dent repair itself was successfully completed on the first visit, we acknowledge there were finish-related issues, including the handprint you have mentioned, which required further attention. This is not the level of workmanship we strive for, and we regret the inconvenience this caused.
We also apologise that Luke was delayed on one of the return visits and that no one contacted you in advance to advise of this. Once we were notified of the delay, we understood he had been held up on a previous appointment and was running slightly behind schedule. When this was explained, it was our understanding that his revised arrival time was acceptable. That said, we appreciate that your time is valuable, and we are sorry that better communication was not provided.
Following the first return visit, our technician was unfortunately unable to carry out the agreed work as he was not given the opportunity to do so. It was then agreed that he would return on a further occasion to address the remaining areas of concern.
Regarding the final visit, we have spoken with the technician, who advised that he confirmed you were happy with the work before he left and based on the photographs provided to us indicated that the repair has been finished to an acceptable standard, with no visible defects remaining. We appreciate that you hold a different view, but this was the assessment based on the evidence available to us.
Throughout this matter, we have remained committed to resolving your concerns and have maintained regular correspondence with you. We also offered a significant discount in recognition of the inconvenience caused. We are therefore sorry to learn that you feel we did not handle the situation appropriately or in a timely manner, as this was never our intention.
We value all customer feedback, as it helps us improve both our workmanship and our service. We regret that your experience has left you with this impression of our business and wish you all the best going forward.
I have my car break pads change
I have my car break pads change. The technician work fast and accurate.
However, my booking has been re scheduled two times before it done.
This App works fine. It try to fine you a technical person to fix your car.
July 31, 2026
Unprompted review
Reply from Fresh Car
Hello Hung,
Thanks for taking the time to leave some feedback after your recent mechanical service was carried out.
Sorry about the service having to be rebooked on a couple of occassions. We're glad that it went well once completed.
I received a very professional job
I received a very professional job that made the damage seem as if it never happened. Add to this a price that was extremely reasonable considering it took 4 hours to complete. Definitely use this company again and will recommend to others too.
August 3, 2026
Unprompted review
Reply from Fresh Car
Hi Derek,
Thanks for taking the time to leave some feedback regarding your recent repair service.
We're so glad to hear it went well and you would gladly use us again.
Thanks for recommending!
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