Freshcotton Reviews 3,455

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered a pair of Saucony sneakers, even after the pricey UPS delivery outside of EU it came cheaper than any other option I found to buy them online. There was a small delay from them while moving... See more

Company replied

Rated 5 out of 5 stars

Really recommend this shop, very quick delivery to the UK

Company replied

Rated 5 out of 5 stars

After ordering everything went very smoothly and it arrived on time, did not run into any issues.

Company replied

Rated 4 out of 5 stars

Everthing was really good, there are only few articles that stay in the shop but not avaible, be carefull ;)

Company replied

Company details

  1. Shoe Store

Written by the company

Freshcotton is dé plek waar je online streetwear koopt met merken zoals Nike, adidas, Daily Paper, Patagonia, Polo Ralph Lauren en The North Face.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect!

Perfect!! Snelle levering

November 8, 2021
Freshcotton logo

Reply from Freshcotton

Hi Mirella,
Wat fijn om te horen dat je tevreden bent! Veel plezier met je aankoop! :) - Charlotte

Rated 5 out of 5 stars

Good experience

I've ordered pair of sneakers from Croatia and got them in a few days ia a perfect condition. I recommend your store.

November 2, 2021
Freshcotton logo

Reply from Freshcotton

Hi Ivana,
Thank you for your review! Enjoy your order and hopefully we'll see you soon again! :) - Charlotte

Rated 5 out of 5 stars

Simple and quick

Fast service, no problems. Very happy with how it went.

September 27, 2021
Freshcotton logo

Reply from Freshcotton

Hi Kelly,
Thank you for your good review! Enjoy your new purchase! :) - Indy

Rated 5 out of 5 stars

love it~!!

love it~!!
Thank you!

September 8, 2021
Freshcotton logo

Reply from Freshcotton

Hi Yongseok,
Thank you for your review! Hope to see you soon! :) - Indy

Rated 5 out of 5 stars

good

nice shop, good selection, fair prices, would buy again

August 27, 2021
Freshcotton logo

Reply from Freshcotton

Hi Luca,
Thank you for your great review! We hope to see you again soon! :) - Indy

Rated 3 out of 5 stars

Order arrived super quick but having to…

Order arrived super quick but having to pay for orders and also for returns is not customer friendly in my eyes. Customer service was not helpful and not friendly when I had a question about a return.

August 27, 2021
Freshcotton logo

Reply from Freshcotton

Hi! Thanks for your review. We explained the return process through the chat. If this was not helpful please contact us at support@freshcotton.com for any further questions. - Babette

Rated 1 out of 5 stars

Said next day delivery but came a day…

Said next day delivery but came a day later and the address were incorrect. Due to leaving on holiday I was unable to pick up the package.

August 26, 2021
Freshcotton logo

Reply from Freshcotton

Hi Ettienne, thanks for your review. We're sorry that you've experienced this. This was a fault in our system and we apologies for this. We'd hope to see you soon again! - Babette

Rated 5 out of 5 stars

Good work

Good work
Good price very fast delivery
Perfect for a first time I will not hesitate to buy with you again

August 26, 2021
Freshcotton logo

Reply from Freshcotton

Hi Harm, Thanks for your positive review. Enjoy your order and we'd hope to see you soon again! - Babette

Rated 3 out of 5 stars

I received the wrong size trousers

I received the wrong size trousers. The sizing for Gramicci needs to be redone for trousers. I ordered a medium but received a pair that small in Europe but medium in Asia. (Very confusing.) I was promised a full return with no shipping so I’m very happy for that but I’m still not happy with the mistake because I really wanted the trousers.

Great customer service on handling the mistake but I have to recommend sizing and descriptions be updated on the FreshCotton site.

August 9, 2021
Freshcotton logo

Reply from Freshcotton

Hi F.Franco,
Thank you for your feedback! We will definitely look into it! I'm glad everything else has been solved :) - Indy

Rated 5 out of 5 stars

So Far so Good

So Far so Good, Fast delivery, well packaged. Don't know how the service will be when returning goods.

August 3, 2021
Freshcotton logo

Reply from Freshcotton

Hi Shegan, we're happy to hear this! If you have any questions you can always contact our customer service. - Isa

Rated 5 out of 5 stars

Super sick en snel

July 21, 2021
Freshcotton logo

Reply from Freshcotton

Hi Jimi, bedankt voor je positieve review! Veel plezier met je aankoop en hopelijk tot snel! - Babette

Rated 5 out of 5 stars

Pleasure shopping!

Easy ordering, speedy shipping, excellent service and beautiful products!

July 9, 2021
Freshcotton logo

Reply from Freshcotton

Hi Fezi, thanks for your positive review! Hopefully we'll see you soon again. - Babette

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look