No quality and no control!!
A driver bumped my car and was honest enough to tell her insurance company.
Direct Line (who were very helpful) picked FRF Accident Repair as the body shop to fix the small dent. It didn’t go well.
Took my car in on Tuesday March 25th.
It stayed in the same place in the car park for the rest of the week.
Friday I got a message saying the car would be ready on the following Tuesday.
Tuesday they rang me saying it’d be ready on Wednesday.
Wednesday they called to say, even though it hadn’t even been painted yet, it would be ready by the end of the day! I was sceptical to say the least.
Wednesday lunchtime I rang to check and they told me that it HAD been painted the day before but had failed their rigorous quality control checks. They tried to make this sound like it was a good thing.
When I asked when would it be ready the lady on the phone said they estimated it would be ready the following day. I asked what the difference between her estimate and a guess was because they’d be wrong every time so far with their “estimates”
Around 5pm on Thursday I got a message saying my car was being cleaned and checked, ready for collection.
I went in on Friday, went up to reception and said “Hi, I’ve come to collect my Audi”. The young lad asked me to hang on while he got the keys. He didn’t ask for my name or any other info and didn’t ask for ID. I could’ve been anyone.
We went down to my car and, even from a distance I could see primer on the drivers door sill. I thought this was odd since the damage repair was to the drivers side BACK door!
I opened the drivers door and there was an area of grey primer, probably two inches across. How they missed this I do not know. Let’s not forget, this had passed “Quality Control”!! I’d hate to see their first effort!
For reference the damage to my car was a dent about the size of a thumbnail. It took them from Tuesday 25th March until April the 4th. Direct Line asked them why it had taken ten days to fix a two day job and they said it was because they were very busy. If they were so busy maybe they shouldn’t take on jobs and inconvenience customers who have to wait a long time to get their cars returned. I also had a hire car and, although I wasn’t paying, a lot could’ve been saved if they’d waited until they were ready before taking in my car.
The tiny, thumb sized dent in my door cost over £1000 to fix. AND they still messed it up.
Unbelievably unprofessional at EVERY stage!