Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Here's I've been using the Fridja juicer for a while now, and it's become a staple in my kitchen. My husband insists on fresh juice every day, and honestly, I don’t mind—it’s incredibly easy to us... See more
Company replied
Easy to navigate website, great products at competitive prices. Bought the air fryer oven and the laundry steamer, both fantastic! The air fryer oven is much more compact than I expected, so perfec... See more
Company replied
I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues inti... See more
Company replied
Company details
Written by the company
Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!
Contact info
United Kingdom
- info@fridja.com
- www.fridja.com
4.6
Excellent
249 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Handheld steamer
No problems at all with ordering and delivery. The steamer itself was easy to assemble and worked perfectly. Can't fault anything!
December 8, 2022
good price, great reviews...but doesn't work.
Took the plunge on this due to really strong reviews in good housekeeping and on the site. Fast delivery time and a good price. Unfortunately, the product didn't meet my expectations - water tank leaks, steamer doesn't actually remove creases. The returns policy is pretty poor (you can only return if you haven't unboxed it, you need to request a return code, you have to pay for return). When I asked for a return code, I was sent an email essentially telling me it is my fault for not using it properly - as I have been using a clothes steamer for the last few years, it is a bit challenging to be told the issue was because I didn't know how to use it. At this point, I am unable to return something that doesn't work so unfortunately, I would have to recommend avoiding unless you enjoy wasting money.
November 30, 2022
great video for the juicer
great video for the juicer. quite funny actually. so thats a good start. very good service, quick delivery and a great juicer
November 28, 2022
Reply from Fridja
Hi James
Thank you so much for taking the time to review us!
Juice on!
Best wishes
Ava Lane
Team Fridja
Excellent service
I put in my order for a whole fruit juicer on the 22nd and it arrived on the 24th - the entire process was simple, efficient and hassle-free. [Order #75218]
November 22, 2022
Reply from Fridja
Hi Luke,
Thank you so much for taking the time to review your experience! We really appreciate it, and thank you for your purchase.
Best wishes
Ava Lane
Team Fridja
The communication and tracking if…
The communication and tracking of my parcel was excellent as i did a pick up point from morrisons. They quickly located my parcel. Also they are much cheaper than amazon too.
November 15, 2022
Reply from Fridja
Hi Kal!
Thank you so much for your review, we're super happy everything was up to standard. Thank you for your purchase.
Best wishes
Ava Lane
Team Fridja
5* does more then asks for
Excellent juicer only one issue wish the pulp strainer that came with it the holes are to small gets blocked but the you do get alit of juice what’s left is dry nice
November 23, 2022
Reply from Fridja
Hi Barry,
Thank you so much for your review. We're hoping you're enjoying a juice right now!
Best wishes
Ava Lane
Team Fridja
Reply from Fridja
Hi Kirsty!
Super glad to hear you're happy with your juicer! Thank you for taking the time to review us.
Best wishes
Ava Lane
Team Fridja
Fantastic machine
Fantastic machine.
Great service.
Efficient delivery.
Happy customer.
Regards
Andrew Strachan.
November 17, 2022
Reply from Fridja
Hi Andrew,
Thank you so much for your review! We're all thrilled to hear you're happy with the juicer and the delivery service!
We really appreciate it, and thank you for your purchase.
Best wishes
Ava Lane
Team Fridja
MY juicer arrived promptly the next day…
MY juicer arrived promptly the next day as promised. I have had the chance to use my juicer and i am happy with it. It gives lots of juice out of the fruit and veg and the pulp is quite dry. Only it takes time to dismantle and wash otherwise perfect for my needs.
October 26, 2022
Reply from Fridja
Hi Susan,
Thank you for taking the time to review your experience. We're really happy that it was delivered the next day!
Thank you so much for your purchase, we really appreciate it.
Best wishes
John Hughes
Team Fridja
Easy to use and effective
Easy to use and effective at removing creases. Speedy free delivery from manufacturer and cheaper than Amazon!
Does need a warning on using close up on clothing- caused slight shrivelling on a suit because too hot for the fabric ( which was wool based)
November 6, 2022
Reply from Fridja
Hi Brigid,
Thanks so much for leaving a review. We hope you're enjoying your steamer.
Kind regards
John Hughes
Team Fridja
prompt delivery
Earlier than expected delivery could have used earlier warning haven’t unpacked yet as a birthday present and a week to go
October 24, 2022
Reply from Fridja
Hi Edward
Many thanks for choosing us for a birthday present. We're really glad to hear your delivery arrived fast.
Best wishes
Ava Lane
Team Fridja
Very prompt and helpful response to my…
Very prompt and helpful response to my question
October 26, 2022
Reply from Fridja
Hi Ken
Thank so much for taking the time to review us on Trustpilot. We're glad to hear our customer service team was up to standard!
We really appreciate it, and thank you for your purchase.
Best wishes
Ava Lane
Team Fridja
2 Faulty Steamers
I ordered the Fridja F10 Raf Handheld Travel Clothes Steamer. The first one arrived and although it heated up, no steam came out. I sent it back. The 2nd one arrived and it heated up, made a noise when I pulled the trigger but still no steam. I am sending it back and hope to get a refund and buy an alternative.
Customer service were efficient at booking the returns collection. Still a very disappointing experience.
October 30, 2022
Reply from Fridja
Hi Josefa,
We're really sorry to hear about this. I've looked into this and can see that it's been resolved. However this isn't normal and we do apologise.
We hope that any inconvenience has passed and that you are a Fridja customer again soon.
Kind Regards
John Hughes
Team Fridja
Great products!!
October 11, 2022
Reply from Fridja
Hi Mark,
Thank you so much for your review!
We really appreciate it, and thank you for your purchase.
Best wishes
Ava Lane
Team Fridja
Reply from Fridja
Hi Aydee
Thank you so much for the review, we're really happy that that you received an excellent service!
Thank you for your purchase.
Best wishes
Ava Lane
Team Fridja
Great company to deal with and a great product.
Easy to order, communication was prompt and useful. Delivery was remarkably quick and the product is great.
October 4, 2022
Reply from Fridja
Hi Tim
Thank you so much for your review! We're all super happy!
Website, communication, delivery and quality of product - the pillars of our company!
Really appreciate you taking the time to review us.
Thank you.
Best wishes
Ava Lane
Team Fridja
Great product and service
Great product. Order went through quickly and arrived the next day!
September 23, 2022
Reply from Fridja
Hi Andrew,
Thank you so much for taking the time to review us! We're super happy that delivery was fast and that you're happy with the product!
We really appreciate it, and thank you for your purchase.
Best wishes
Ava Lane
Team Fridja
Two f10 garment steamers dead in…
Two f10 garment steamers dead on arrival. One started working, randomly, the next day but one is still dead. They turn on and get hot but no steam. So my opinion is this: I have never had a domestic appliance totally dead on arrival. To have two in a row, even if one of them has come back from beyond the grave, is pretty bad - and I don’t trust the one that works now. In a sense it doesn’t matter how proactive or helpful they are from hereon in, the frustration and inconvenience are now baked in.
Edit post the manufacturer’s reply:
I didn’t purchase these direct, one was from Lakeland and one was from Amazon. And whilst I appreciate your being politely and solicitously in contact in order to rectify the situation, I don’t want you to miss my point, which is that as a customer I don’t owe you the courtesy of letting you know about the situation: if you supply (whether direct or via resellers) two out of two units that do not work on arrival (even if one of them did later start working) the damage is already done in terms of confidence and likelihood to recommend you to others.
September 17, 2022
Unprompted review
Reply from Fridja
Updated reply:
Hi Tim,
Thanks for updating your review to say we'd been proactive and got in touch with you. We've offered to swap your units directly, even though your warranty is with one of our distributors.
We can't say why your units might not be working, and can't confirm it's an issue with the units, a problem with setting them up or an insufficient power source. We've simply taken your word and tried our very best to help you. I believe not many of our competitors would do the same.
We are an SME which prides ourselves on excellent customer service. We received your review on Bank Holiday Monday, and were in touch with you about a swap on the Tuesday after requesting your details through TrustPilot.
If you still think that our company deserves 1 star out of 5, we will not argue with you. All we can do is go above and beyond to try to resolve this as quickly as possible, even when we have no idea why the units are not working until we receive them back.
We look forward to swapping your units and hope that you enjoy using them going forward.
Best wishes
John Hughes
Team Fridja
Original reply:
Hi Tim
Thanks for getting in touch with us and placing a review. We're truly sorry to hear you've been disappointed.
Upon checking, we cannot see a direct order from you. We haven't had any contact from you either, only this review.
We'd really like to rectify this, and go through some troubleshooting. We have a longstanding history with this product and rarely have any issues, let alone with two units.
Please do contact us on info@fridja.com and we will go above and beyond to rectify any issues. Hopefully it could be cleared up by troubleshooting.
Best wishes
John Hughes
Team Fridja
Reply from Fridja
Hi Ady,
Thank you so much! We really appreciate you taking the time to review us.
Thank you for your purchase.
Best wishes
Ava Lane
Team Fridja
Bought for my daughter as a gift she…
Bought for my daughter as a gift she wanted. Don’t know if she’s used it yet but think she was pleased with it
September 4, 2022
Reply from Fridja
Hi Karen
Many thanks for placing a review down, we really appreciate your time.
We hope your daughter is enjoying her Fridja.
Thank you
John Hughes
Team Fridja
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