Friendly Rentals Reviews 440

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

I have rented in FriendlyHousing for 2 years now. They never solved issues I had with my room or the house. The landlords are really mean and rude. They even threatened to throw my things away once ev... See more

Rated 1 out of 5 stars

I payed money for account and they didnt make me na account and didnt answering not helping....wery Bad experinces with this makelars

Rated 1 out of 5 stars

Terrible company. Complete rip off with awful customer service. Stay anywhere else!! FOLLOW UP: I did contact you like you tell everyone to who tells the truth about "Friendly" rentals and got no r... See more

Company replied

Rated 1 out of 5 stars

They offered vouchers for the cancellation of my booking last year due to the pandemic and are saying that it expires now when I still can't travel unless I give them a booking for next year. This is... See more

Company details

  1. Vacation Rental

Information provided by various external sources

With our main office based in Barcelona we are market leaders in short and medium-term apartment rental since 2003. In September 2016 we joined the NOVASOL Group, part of Wyndham Vacation Rentals and are now part of one of the biggest holiday rental companies in Europe. We offer the best alternative to hotels in more than 20 destinations in Europe and America. Our goal is to ensure our clients feel at home during their stay in one of our apartments which is why we strive hard to go the extra mile to meet their needs.


Contact info

1.2

Bad

TrustScore 1 out of 5

440 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great company to use

Great company, great service, great apartments. Prompt efficient service, wouldn't use anyone else when staying in Rome. They can also arrange for transfers, early access to accommodation if it's possible, apartments are lovely. All round fab service

August 1, 2017
Unprompted review
Rated 5 out of 5 stars

Great service from Friendly Rentals

Great service from Friendly Rentals. Apartment was exactly as it looked on the photos - clean and tidy - exactly what you want on your break. Check in and check out were both simple and straight forward. I would definitely recommend Friendly Rentals, and will be using them again.

August 1, 2017
Unprompted review
Rated 5 out of 5 stars

Rome is a magical place

Rome is a magical place and having a nicely placed apartment added to the experience. Marco was the host and went out of his way to be helpful. Our family of four was even able to host a guest for a couple of days with plenty of room. The girls appreciated having their own bath. It was easy to prepare meals in the kitchen as well. Highly recommended.

August 1, 2017
Unprompted review
Rated 5 out of 5 stars

Perfect apartment in a great area and perfect service

Booking through friendly rentals was simple and efficient. We ran into some of our own personal issues during our travel but Claudio our host was flexible in accommodating our times. The check in was seamless and informative with a lot of tips given about the area. The apartment was modern and clean and the showers had incredible water pressure. The beds were comfortable and the location was perfect. Cant wait to stay here again

August 1, 2017
Unprompted review
Rated 5 out of 5 stars

This was a very cool apartment located …

This was a very cool apartment located centrally and approx 5 mins from the beach and old town. The facilities were great - it had everything! Which was great for us after already travelling in France for a week it felt like luxury. Our only moan is that we could not have stayed there for longer.

August 1, 2017
Unprompted review
Rated 2 out of 5 stars

Warm Sands apartments Sitges

Warm Sands apartments Sitges, this apartment was not great , the terrace was overlooking a court yard where people hang laundry, no air condition in the bedrooms, noisy building, poor service from agents they did not show you the apartment and how to use appliances and they changed thier cleaning policy so 9 days no cleaner even although was told we would get one, we paid £200 per night which i would say is very over priced,

July 30, 2017
Unprompted review
Friendly Rentals logo

Reply from Friendly Rentals

Dear John,

thank you for your feedback. We are very sorry to ready you were not satisfied with our provided service. Please rest assured we take all feedback seriously and will speak to our Sites delegates to clarify this situation and take the necessary steps to avoid this happening again in the future.

Kind regards,
The Friendly Rentals Team

Rated 5 out of 5 stars

The reservation system is easy to …

The reservation system is easy to follow and the description of the apartment and pictures really allowed us to choose the location and pricing for our rental.
Arnaud Roy from your organization met us promptly at our apartment and gave us a great orientation. We had everything we needed for a great stay all the electrical adapters were there. The dishwasher and washer/dryer were a little different but Arnaud Roy showed us how everything worked.
The bathroom was well equipped and very clean.I will definitely book all my future apartment reservations through Friendly Rentals.

June 8, 2017
Unprompted review
Rated 5 out of 5 stars

Friendly Rentals service verifies the name of the company

I used Friendly Rentals service for renting accommodation in Paris. We got all the detailed information we need while making reservation and before we started our journey. The guy who welcomed us in Paris to show us accommodation was very friendly, very kind and the apartment was the same as in the photos. We had all the equipment and all the information we needed for pleasant stay. I would recommend Friendly Rentals to other people.

June 7, 2017
Unprompted review
Rated 5 out of 5 stars

A stress free visit

The staff were very helpful. Our plane on our final day was a late one but as the apartment was not need that night, they were happy for us to use it so we weren't lumbered with luggage for our final day. The apartment was clean, well equipped and the location was great. On the basis of this experience we would use Friendly Rentals again.

June 7, 2017
Unprompted review
Rated 5 out of 5 stars

Quant and Cosy

We rented this lovely, quaint apartment in Trastevere from Friendly Rentals. It had everything we needed including a small courtyard space with table, chairs and parasol. Because of its position in one of the old,narrow streets in the district, it felt as if for a short time, we were locals! About four minutes walk away was the Piazza Di Santa Maria with its bustle of restaurants and occasionally, stalls selling jewelry. Plenty of places to eat or enjoy an ice cold beer after a hot, busy day seeing the sights of beautiful Rome. On Friday and Saturday nights, the area gets more noisy as people walk home from the bars but it didn't bother us too much. The apartment is very secure and cosy. Iole, the owner, was extremely helpful and had lots of advice and tips for ways to enjoy her city. We also greatly appreciated the messages and tips we got from the Friendly Rentals Rome Office before our trip. Grazie, Roberto!

June 7, 2017
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding! I can't recommend enough. The location of apartment and ease of contact with the representatives were second to none! I will definitely re book again with friendly sai rentals!

June 7, 2017
Unprompted review

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