Frigidaire Reviews 

Try to reach the customer service manager or supervisor it was like pulling teeth from King Kong!!! The rep that I dealt with his name was LJ. Very rude. I asked him to connect me with a supervisor or manager. He said okay. Then he said no one's available in the same conversation. Explain to him that the company that Frigidaire uses out where I am located in California was very far away from us. Even though there are local companies available. I suppose Frigidaire uses this company because they're real cheap. They are horrible. Try to get them to fix my brand new refrigerator when they promised, by June 16th, that didn't happen. I wanted to talk to the supervisor to suggest three other companies in the area. It is my right as a customer to be able to use another appliance repair company. Even though the service company that I wanted to use, there are actually two of them, is only 30 to 45 minutes away, they wanted me to use the one that they have which is about 4 hours away. They only come in my area one day a week.

Very sad. Frigidaire used to be a brand new can trust well-made products overall. Sad but true. Before you buy anything whether it's frigidaire, whirlpool, Samsung whoever find out what their process is for customer service Appliance services. You may choose another company to purchase their product if they are unfortunately like this. Overall experience was for you there has been horrible. I have written many reviews on google. Most of them are good reviews. Positive reinforcement for the companies. Unfortunately this is one of my bad ones. I was a professional writer for many years. You will see my reviews have well over 600,000 reads. Lots of feedback from customers making me for my reviews all saying they are helpful. Please feel free to reach out. Nolan Apostoli

You should have an option for no or negative stars
Frigidaire deserves nothing but negative stars.
Customer service does not exist, they have charged me for parts and labor for repairs needed on my refrigerator for 4 weeks now Have not received the parts yet and customer service can not even trace the order for parts
Never buy anything bearing Frigidaire name.

We purchased a brand new frigidaire refrigerator that has never worked. Twice, a repairman was sent out, and finally, it was determined that the brand-new fridge was not repairable. After weeks without a fridge they told us it would be 5 to 10 business days for frigidaire to decide what they were going to do about it. We are still waiting.

I deeply regret purchasing a Frigidaire range. The glass door shattered unexpectedly (TWICE in less than one year), and what followed was an absolute nightmare. We had to wait for a technician to come out just to diagnose the issue, only to be told afterward that we’d have to wait another 10 days for the part to arrive. That’s completely unacceptable for a major appliance that should be built to last.

To make things worse, Frigidaire’s customer service has been unhelpful, unresponsive, and honestly, just awful. There was no sense of urgency or accountability. It's clear they do not stand behind their products or care about their customers.

This has been a frustrating and disappointing experience from start to finish. I will never buy another Frigidaire product again, and I strongly advise others to stay away.

Absolutely awful company to deal with. My 6 month old fridge completely died. I saved up for months just to buy a fridge for my new home. I had lost everything and started from scratch. The appliances were a big deal to me since I never got to buy my own. As a single parent (and social worker. You can imagine I work a lot for little pay), it was devastating to lose all my groceries I had just bought. I had two experiences with my fridge becoming a heater and breaking - both the same company. They’re awful. Please save yourself a headache. I called about my warranty and they refused to send a part or even fix it! Another company heard my woes and sent me a new fridge. I’ll never forget the next company correcting for Frigidaire. It restored my faith in humanity.

Shame on Frigidaire. The person I had spoken to in chat was extremely rude as well and refused to escalate me to a manager, all I had wanted was the part sent. I already had a repair man willing to do the work. They would’ve lost 47.00 just to correct a mistake in their fridge that was faulty. Now, they’ll lose customers. I’ve gone as far as to save up to get rid of my Frigidaire dish washer next.

I had a mail in rebate for $100 after purchasing a Frigidaire gallery fridge. I was able to fill out the rebate online and it stated I will get an email confirmation
Saying it’s being processed. I never did receive anything email so I called in and after 20 min on hold the person I talked to had absolutely no idea what I was talking about and didn’t know anything about the rebate. She put me on hold and I never did get connected to anyone. I tried calling back a couple times after with an unrealistic wait time. Finally today( about 1 month after ) I called back and was able to talk to someone but I wish I didn’t. He asked what I was calling about and I explained to him the rebate. He also didn’t know about it and asked why I didn’t check for my rebate online. I explained I tried but it wouldn’t recognize my reference number. He was very ignorant sighing like I was bothering him and laughing in a mocking way. It was so noisy on the background with other people talking and laughing I could barely hear him. He finally found my information and said the rebate is on hold because there was not a physical adress on the information and only a box number. I asked why nobody contacted me to tell me that as initially they had only asked for a box number. He responded how should I know. I asked to talk to the manager and he put me on hold and it eventually disconnected. I never did get an answer and probably won’t get the rebate. It’s not even about the money it’s about that person who actually still has a job there. Pathetic

We bought a Frigidaire appliance package for our new condominium in Wisconsin. Because there was a delay in installation due to extended construction time, there was only 3 months left on the warranty by the time it was installed. We only used it June through August when we left for Florida. We were back in December and used it about 5 times then it died. I called about a repair. Too bad. Out of warranty. A repairman told us that it needed a new fuse. I looked it up and the faulty fuse is a very common problem with this model. Frigidaire finally agreed to look at it and that repairman said it needed a new motherboard. (At this point the microwave had been used no more than 100 times.). Frigidaire said that they would fix it. After over 15 phone calls, Frigidaire said that they were going to call us in April to set up a time to fix it in May. 5 months after I first contacted them. I just called (5/6) to ask when they were coming, and customer service said that they had no record of my problem. I will NEVER buy another Frigidaire product. We just replaced our 15 year old GE microwave in Florida. The new GE was half the cost of the Frigidaire and I am hoping for another 15 years of service. I am headed out to buy a new GE for our up north condo.

I bought a Frigidaire induction cooktop (which is an Electrolux brand) because it was rated as reliable.

After 2 weeks, it completely stopped working. Now for the last two weeks I've been trying to get Electrolux to replace it. They won't. They completely refuse. Instead they keep sending an 'authorized service repair person' who doesn't know anything about induction cooktops to 'fix it.'

After 2 visits of a total of 7 hours and 3 different parts ordered, I've now spent as long with a broken non-functioning induction cooktop as I did with a working one. 2 weeks of being able to cook on the inducation cooktop. And 2 weeks of having to cook on our camp stove outside.

And Electrolux doesn't care. They tell me they 'have to follow the process' and keep sending out unknowledgeable repair people to attempt further repairs.

I purchased this stove only 3 years ago and I really liked it until over Easter weekend it spontaneously started on fire under the glass cooktop. I did not even have any of the burners on! It suddenly sparked on top on the glass, then the smell of wires burning came and the fire could be seen under the glass. Thank goodness it eventually burned out on its own because the fire was in an area (under the glass) unreachable unless you unscrew it. I phoned Frigidaire customer service three times, spoke to 3 different people, and was rudely told each time that replacing it or fixing it was completely my responsibility. This oven is DANGEROUS and should be recalled! The customer service agents don't have the same opinion. Just to have a service repair agent come to my house is $100, money I do not have. When you purchase an appliance, you expect it to last many many years. If this same thing happens to another customer (which is highly likely) and that customer walks away their lives and their homes are in horrible danger. It was just luck that I was cooking Easter dinner and didn't walk away. I sincerely hope that those who are considering buying this Frigidaire oven reconsider your choice and choose a different brand completely. The fact that Frigidaire is not concerned enough to recall this model is reason enough to never purchase Frigidaire or Electrolux ever again. Customer's wellbeing should be the number one concern, far above profit. It's definitely highly likely that this same scenario will play out in another customer's home and I just pray that that family gets out with their lives.

ABSOLUTE GARBAGE. Flimsy, doesn't moderate temperatures IMPOSSIBLE TO CLEAN. DO NOT BUY ANYTHING FROM THIS COMPANY. I WOULD GIVE 0 STARS

Terrible product. Didn’t work from the start. 3 repair tries only visits later they promised to replace and still nothing. I haven’t had a working cooktop for over three months!

Frigidaire has a terrible customer service and is deceptive in reguards to honoring their 1yr manufactures warranty. My less than 1yo stove still under warranty is still a fire hazard in my kitchen shorting out constantly with a non functioning induction top that doesn't heat and is worse after multiple repairs and 3 no show service appointments. I have gotten no resolution from Frigidaire and if your able to talk to a person, they are all overseas and clueless or they connect you to a useless virtual assistant that says what they want and doesn't resolve anything. Their contracted warranty service through Sears home service is useless because their technicians can't fix anything or they don't show up at all. I have had to file a complaint with the FTC and Attorney General because Frigidaire has been deceptive and not honored their warranty or provided any resolution. I have been without a functioning stove for 45 days.

My blood pressure right now is going through the roof! Why? This piece of junk otherwise known as a Frigidaire Gallery refrigerator which is a little over 2 years old (hence, out of warranty of course) has just given us YET ANOTHER broken drawer. This is the 4th time for a drawer or shelf to break, and replacement averages around $150. In the short time we've had this we have sunk over $600 into repair parts. In addition, the ice maker valve freezes because the insulation has worn down to the point that it no longer protects it from freezing, so the ice maker doesn't work. And how is Frigidaire customer service you ask? They will not do anything. I will NEVER but another Frigidaire product as long as I live!

This company is the worst company I’ve ever dealt with. I have an eight month old refrigerator that has broken down three times they keep coming to fix it. The guy leaves and it never gets cold and when II have an eight month old refrigerator that has broken down three times they keep coming to fix it. The guy leaves and it never gets cold and when I call them, they keep saying there’s nothing they could do but send a repair guy out. Now we’re at 10 months of a brand, new refrigerator and they’re waiting for the warranty to run out. I said can’t you just replace this refrigerator is a lemon. They said not until three separate companies say it’s unfixable. Meanwhile, I have a baby in the house and I was keeping food outside now the weather is getting warmer. I’m screwed. Never again will I let any appliance company abuse me like they have.

But a brand new dishwasher from Lowe's this thing is the worst dishwasher ever the dishwasher I replaced was almost 20 years old and it worked great and it just stopped working one day.
So went to Lowe's I spent almost $600 on this piece of garbage it does not even clean dishes I've tried it half full I've tried everything it's awful and Frigidaire nor Lowe's cares.

Horrible experience with this microwave. After 2 months it stopped heating. Everything works except the heating. Called for warranty repair and got a date for the technician to come repair. But the technician was a no-show. Never heard back from them. No reschedule- NOTHING. So called again and got a work order number with a phone number to call to set up a repair date. Called the number and got a recording that said they were open only 2 & 1/2 days a week. So, left a message for them to call me. I have yet to hear back. $400 + dollar microwave that is now useless.

I bought a Frigidaire refrigerator in September 2024 and now six months later it is completely stopped working. It’s under Warranty, so Frigidaire should repair the product. They offered to send a repair person over a week from now which would mean all of my food would go bad and I would be without a refrigerator for over a weeks time. I found it necessary to hire an independent repair person to fix the problem and I am shocked at how little concern Frigidaire has for customers when they sell them a faulty product. I would not recommend this brand to anyone I cared about as they’re unreliable, both the product and the service behind it - highly highly disappointed.

If I could give them a zero I would! Bought several refrigerators for rental properties. There was a pretty bad flaw with their drawers and a few of them got broken! Called to order replacements, gave the customer service rep. the serial numbers and was told they were on back order. Fast forward almost 4 months later I received the completely wrong drawers that don’t even go with the refrigerators, so I called back to see what the deal was. Apparently they put in the wrong serial number and shipped the wrong drawers. I was originally told that I had to pay for shipping to send them back and then express how displeased I was about the whole situation and having to pay for their employee's incompetence. After being put on hold while they talked to their supervisor, I was told that we could just keep the worthless drawers that did not fit and that the previous money spent would be credited to the correct drawers and I would only be responsible for any difference in price and the shipping of the new drawers. I was told they were going to have to process everything and I should hear back with 48 on a confirmation. 72 hours later, still no response so I called back again. Then was told that they put in the incorrect serial number again and need the correct info to process. Then I was told that I would have to pay to ship back the incorrect ones and shipping insurance and that the correct ones were on back order as well! This company is very poorly managed and customer service is a joke. If I could give anyone advice, go with another brand because this company is a nightmare to deal with and very incompetent customer service reps!

Purchased a $1500 Frigidaire (model FLCE7522AW3) laundry center 06.03.22 from American Freight, DIED 03.01.25. Screeching broken sealed gear transmission requires extensive repairs and parts replacements, told its not worth repairing!! TWO YEARS OF USE!! THROWAWAY

This was a terrible customer experience with potentially dangerous repercussions to my mother's safety.
I made use of the chat box to confirm prior to ordering that the door could be made left hinge at the time of installation before ordering. I entered that request in the additional request box and I even confirmed with a speaking agent the monday before delivery that they had that information on file (during that call i also added the request for a Certificate of insurance) .
I called again the day before delivery to ensure there was no isssue as i had not received the COI by email and they confirmed both requests would be honored. On delivery date , they didn't have the COI and they left the refrigerator right hinged at a significant safety risk to my elderly mother who, because of the narrow kitchen, now gets trapped every time she opens the door.
I immediately called the service department asking for them to send someone with a repair kit, even willing to pay for it. I was told there was nothing they could or would do.
Now I have to find an alternative solution and risk my mom getting injured or being unable to use the refrigerator until i do.