Have used this company to watch 2 homes over the last 10+ years. Nothing flashy, just equipment that works with high reliability, and immediate access when even a small issue arises (usually pilot er... See more
Company replied
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See what reviewers are saying
COMPLETE FAMILIARITY OF REP! Often with a customer service line, the Rep s are not as familiar with the system as they should be--but at Frontpoint this has never been the case.
Company replied
I've been with Frontpoint for 14 years. My cancelation experience has bombed any positives I once had to say about the company. It took almost 3 months to finally get a human to request cancelation... See more
Company replied
There’s layers of troubleshooting with frontpoint. In as much as I didn’t like reading those instructions and AI driven cold instructions I did it anyway and it helped shortened the person to person... See more
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Company details
About Frontpoint
Written by the company
Frontpoint provides monitored home security solutions. Our mission is to make your home safer and smarter with advanced security technology, easy DIY setup, and top-notch customer service. We are the only company that pre-programs and tests your system before it ships, so you can be sure that your Frontpoint system will seamlessly integrate into your existing smart home ecosystem. Unlike most companies, we provide a three-year warranty on your equipment with no contract required. At Frontpoint, your privacy is always our priority.
In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
Frontpoint
Written by the company
The runaround? Not around here, friend.
We have upfront plans and pricing, no hidden fees, and most importantly we offer you a 30-day, 100% Risk-Free Trial.
This is security that fits you. Ready to secure your home? Give us a call at (866) 960-6301!
Contact info
22650 Executive Drive, Suites 119-122, 20166, Sterling, Virginia, United States
- (866) 960-6301
- WeCare@frontpointsecurity.com
- www.frontpointsecurity.com
3.7
Average
13K reviews
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They trick you into a 3-year agreement…
They trick you into a 3-year agreement (read the small print). Then when you do cancel you have to pay for 30 days more plus an early termination fee.
November 4, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My problem was quickly resolved and the…
My problem was quickly resolved and the CSR knew exactly what to do.
October 15, 2024
Reply from Frontpoint
Thank you for taking the time to leave a review, Barry! We are so glad that you have enjoyed our services.
Tech support stayed on telephone with…
Tech support stayed on telephone with me until all was completed and working.
October 24, 2024
Reply from Frontpoint
Thank you for your kind review, Trudy! We are so glad that we could assist you!
The company is efficient
The company is efficient. When I need help, someone is always there to help.
October 24, 2024
Reply from Frontpoint
Thank you, Jerusha! We are so glad that we can always assist you.
really easy to add a sensor
October 22, 2024
Reply from Frontpoint
Thank you for the review, Fred! We are so glad we could get you the extra equipment you needed.
Knowledgeable and professional
Knowledgeable and professional customer service representative. Assisted me in cleaning up unused old sensors (customer for nearly 15 years).
October 8, 2024
Unprompted review
Reply from Frontpoint
Thank you so much for your kind review, Frank. We are so glad that we can help you perfect your system and keep you secure after all these years!
Great support, great security system.
Representative knew exactly what I needed and promptly furnished what I was asking for. I've been a long time customer of Frontpoint, over 10 years and have never looked elsewhere. Great monitored system with very good support. What's it mean to you to have a trusted monitored system? To me it means alot. Thanks Frontpoint!
October 4, 2024
Unprompted review
Reply from Frontpoint
Thank you so much for your continued loyalty to Frontpoint, John! We are so glad that we have been able to give you top-notch support!
The Best Security Provider
Your technological support is fantastic. Very helpful and patient. Your equipment is excellent.
October 8, 2024
Reply from Frontpoint
Thank you so much, Sydney! We are so glad that we have been able to assist you.
Excellence in customer service
Excellence in customer service. I feel secure with my system.
October 7, 2024
Unprompted review
Reply from Frontpoint
Thank you so much Rex! We are so glad that we could give you the peace of mind that you deserve.
I cancelled service several months ago…as
I cancelled service several months ago and keep getting messages from frontpoint trying to charge me as if the account was still active. These people are scammers. Stay away from them
June 28, 2024
Unprompted review
Frontpoint has been amazing
Frontpoint has been amazing! We have used them as our security system for going on five years now and we have had a wonderful experience. Anytime that we have had to call them for Technical Support, their support team has been very knowledgeable and assisted with the implementation of the system.
September 15, 2024
Unprompted review
Reply from Frontpoint
Thank you for the kind review, David! We are so glad that you have enjoyed your many years with Frontpoint and appreciate your loayalty!
Great Company
A few months ago, we purchased and installed our doorbell camera. We had no problems installing it or getting it to work. Customer Service has always been very helpful and patient. I had one agent talk me through changing the battery on one of our motion sensors which took quite awhile because it was very difficult to get the cover off. Very satisfied with our products and service!
April 20, 2024
Unprompted review
Reply from Frontpoint
Thank you for the kind words you have for our team, Beth! We are so glad that you had a wonderful experience with them and that you have been enjoying your new equipment!
Reply from Frontpoint
Thank you so much for this review, Cedric!
Reply from Frontpoint
Thank you for this kind review, David!
The rep we worked with had patience and…
The rep we worked with had patience and knowledge. I’m not 200% sure if the date we installed the new camera. I guessed at it being 9/2 but I am not sure.
September 2, 2024
Reply from Frontpoint
Thank you for this review, Michael! We are so glad that our team could help you.
We recently installed a set of…
We recently installed a set of Frontpoint Security cameras. The set up was very easy. One door sensor was an issue, and customer service handled the situation perfectly!!
August 27, 2024
Unprompted review
Reply from Frontpoint
Thank you for these kind words, John! We are so glad that you are enjoying your equipment and that our team could help resolve your issue!
Reply from Frontpoint
Thank you for this review, Rodger!
Functionally very rich system with…
Functionally very rich system with ability to optimize system coverage based on the physical layout and operational preferences for situational needs (i.e. A temporary code for a neighbor to occasionally checking in; or add new hardware). Customer support is very solid with excellent assistance and follow up -- chat is very helpful and timely for support or use questions.
September 11, 2024
Reply from Frontpoint
Thank you so much for this wonderful review, Alan! We are so glad that you are enjoying your equipment and our support network!
Reply from Frontpoint
Thank you for sharing this, John! We are glad we could resolve your issue.
System works correctly
Contacted, and was easy to cancel alarm by speaking with rep.
September 13, 2024
Reply from Frontpoint
Thank you for this great review, Brenda! We are glad that you are enjoying your system.
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