Frooition Reviews 

149
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Frooition is very professional company.this is my second project with them and both times the communication the results are outstanding.easy to get along with,responsive,honest and knowlegeable.Heads... See more

Company replied

Rated 5 out of 5 stars

been dealing with them for a few years now. easy integration and they do an amazing job of helping us stand out from our competition! they are great a getting the right look that matches our brand!

Company replied

Rated 5 out of 5 stars

Decided to improve the look of our ebay shop as it was looking really basic. Made the call to Frooition, who with one phone call and a few emails improved the the look of our shop massively. All done... See more

Company replied

Rated 1 out of 5 stars

These guys designed our eBay template. Once we were financially committed we were left high n dry! The template didn't easily function with our existing data. The effort taken to deal with th... See more

Company details

  1. e-Commerce Solution Provider
  2. also in
  3. Online Marketing Agency
  4. Website Designer

Written by the company

Custom eBay design service for shop/store and eBay listings by Frooition.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

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4.3

All reviews

(149)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Love my design!

just had my brand new eBay design installed, fantastic experience from beginning to end. Designer was very responsive to all my questions

February 25, 2020
Unprompted review
Rated 5 out of 5 stars

I honestly can't thank Adam enough for…

I honestly can't thank Adam enough for the wonderful job he's done creating the design for our eBay shop, from the colours to the layout everything was done so professionally and it looks amazing. Andrew was also incredibly helpful and patient with me as I wasn't really sure the type of package to go for so it was reassuring to see that Andrew went out his way to help match what was right for our size of business and budget. I really do think if you want to come across as a professional eBay seller then Frooition would be a really good choice.

February 7, 2020
Unprompted review
Rated 5 out of 5 stars

Could not be happier with my new design

Could not be happier with my new design!

I had my new eBay design installed at the start of last month, and I’m thrilled with the service Frooition gave me. Nothing was too much trouble for my designer, who responded to my every query very promptly. I can manage my design through the Frooition software, which means I can apply different variations to different listings, and I can even list direct to eBay.

Great team to work with. I’m looking for a web store next year, needless to say I’ll be using Frooition.

November 7, 2019
Unprompted review
Rated 1 out of 5 stars

Bad Experience

1. They promised easier and faster to list using Frooition. No way! Very slow.
2. They promised higher store traffic on eBay. No discernible difference to me.
3. Their system was built by techies for techies. Not user-friendly for me!
4. Expected some store design with my subscription. I did most of the work.
5. Their store design duplicates what any buyer sees before they get to the Frooition content. Nice looking but redundant.
6. When I cancelled my subscription after almost one year, I asked them to remove their template. They did for all the graphics, but left a bunch of techie mumbo-jumbo embedded in my pages. I asked them to remove it and they said since I'm no longer a subscriber IT WOULD COST ME $400. After one month trying unsuccessfully to bulk edit using eBay's process, I gave up and paid the $400 ransom. They fixed the issue in ten minutes, maybe less! I feel like I've been robbed at gunpoint!!

November 6, 2019
Unprompted review
Frooition logo

Reply from Frooition

Hi Jim,

Sorry to hear that you are dissatisfied.

1. We have many ways to list, including just listing directly through eBay and using our Auto Apply tool to automatically add the design to live listings. This adds no additional time or processes to your listings.

2. We do not promise higher store traffic, what we do say is using our designs and cross-promotion tools encourages buyers to visit additional listings. Unfortunately, this is not a guarantee of additional sales.

3. Our software has been user-tested and is continually updated and improved to make it more user-friendly. Apologies if this was not user-friendly enough for you.

4. We no longer offer store design, with the advanced service that you purchased there is no mention of store design. Please check our website.

5. See point 4.

6. Your design was removed from the listings for Free.

We did not hold you to any ransom, that is factually incorrect.
You actually asked us to add additional information to your listings that were not there before.

We quoted you for this additional and optional work, you agreed to go ahead with the terms then immediately left a 1-star review.

The time it took to fix the issue is irrelevant as it has taken many years to build the technology to make the process this fast and there is a fair cost associated with that.

You have not been forced to pay for anything, if you are unhappy with the results please get in touch and we will offer a refund for the additional service and revert the listing (removing the additional content).

Rated 5 out of 5 stars

Outstanding - Highly Recommend

We’ve been incredibly impressed with our experience of Frooition. The designer who crafted our eBay listing template was fantastic and created a design we were over the moon with. Thanks so much. Would recommend highly to others.

August 7, 2019
Unprompted review
Rated 4 out of 5 stars

can't use features that you pay for frooition is getting worse and worse

I have had footion for several years. It has been Ok unitl recently they changed the way you do bulk editing. I cannot add my template to my new listings and no answer from support. So in summery I pay monthly for my template and for bulk editor, but I cannot use them since their software has changed it has been a nightmare trying to just get template applied to a new listing.
if you are looking to bulk edit and looking for something to make your life easier I would keep going this is not it.
If I ever get a bit of time (probably not since spending so much time fussing with this bad bulk editing) I need to look around for something else.
Frooition is costy and there is little support, so you pay but cannot use what you have paid for.
I have opened 2 support tickets and all they do is send link to how to use the software which is pointless as it is not working it will not pull up new listings. I may have to go and put in a compliant to the payment method maybe then they will fix it

Update:
I did leave frooition, they did have someone contact me and they were good about refunding. So I am updating the review. Clearly there are many users at frooition so i guess there are happy clients just the feature I needed the most was not working correctly. I will give them snaps for following up.

July 30, 2019
Unprompted review
Rated 5 out of 5 stars

Great results with Frooition

We worked with Frooition (Kim Taylor specifically) for designs for our ebay and Amazon stores as well as some customer work. Frooition was easy to work with and very responsive. We were very pleased with Kim's designs. We liked the process overall - we were able to make multiple revision requests/tweaks so we could arrive at a final design that was exactly what we wanted.

February 15, 2019
Unprompted review
Rated 5 out of 5 stars

I would like to give credit where…

I would like to give credit where credit is due, Adam at Frooition is without doubt the nicest most helpful guy on the planet.
I know I'm a fussy customer but Adam delivered a piece of art which I am overjoyed with the result.
This is the second design I have received from Frooition which I strongly recommend to anyone looking to have a design made.

Thanks Frooition, and a massive thank you to Adam appreciated.

December 5, 2018
Unprompted review
Rated 5 out of 5 stars

Thank you Kim Taylor at Frooition!

Really please with Kim Taylor at Frooition who did some graphic design work for my website. She understood my brief and feedback perfectly and was happy to do as many adjustments as I wanted. Thanks again!

Tobie

November 22, 2018
Unprompted review
Rated 5 out of 5 stars

100% satisfaction

100% satisfaction. I've just finished my second project with frooition, very professional company great communication and excellent design features

Without doubt i will be using frooition again for my third project in the near future. I would recommend asking for Kim one of frooitions top designers she was outstanding and very professional, applying my design features with ease creating me a unique store and listing template design.

August 23, 2018
Unprompted review
Rated 5 out of 5 stars

A+ Design and Support

Staff is extremely professional and helpful throughout the process. They truly want to make sure that you're comfortable with the design they provide.

They took the extra mile through personal phone calls to make sure that everything was properly designed and installed.

I would recommend asking for Kim as she her designs were great! She allowed us to put our input and ideas and put them to life!

A+

June 22, 2018
Unprompted review
Rated 3 out of 5 stars

I was unhappy and now I'm not so Unhappy

I was very unhappy with what I felt was overstating the application they were offering. After negotiations with Frooition, during which they displayed sincere desire to earn my confidence and achieve my satisfaction. Frooition, in fact, did achieve these goals.
I am not able to enjoy the benefits promised by their marketing.

May 7, 2018
Unprompted review
Rated 5 out of 5 stars

Great product & service

Amazing ! Our developer, Meg, was happy to help out and make changes whenever requested. Changes usually happened within a couple of hours. Also if there was any problems she was happy to investigate and help resolve any issues. Would definitely reccommend using them.

Factory Outlet Sofa Superstore

April 13, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent website and eBay template …

Excellent website and eBay template design! The designers do lovely work and are very easy to work with. My designer Kim was excellent. They will keep editing it till you are 100% satisfied. I wish I had done this years ago. This was by far the best money I have spent to grow my company. Thanks Frooition!!

February 13, 2018
Unprompted review
Rated 5 out of 5 stars

3 Stores - 5 Templates - 5 Stars

We had to update 3 eBay Stores and multiple custom templates. Frooition was able to produce great templates for us. The post-purchase support has been great. I really enjoyed working with Andrew Evans on the project, from getting us set up from day 1 to today. He has been great.

November 16, 2017
Unprompted review
Rated 5 out of 5 stars

Totally Happy with Frooition

Frooition took my dull everyday eBay store and made it into something truly special. I had no idea what the store should look like and the designer took my store name and had an idea and it was wonderful. As we were finalizing design and categories he was patient and understanding every time I thought of a little detail to tweak it with and the bottom line is the store didn't get finalized until I was totally ready. I am in the USA and having them in the UK worked out just fine. And the item pages show other items that I am selling instead of other eBay seller's items that usually show. Reputable company and great people to work with. I recommend them highly.

August 10, 2017
Unprompted review
Rated 2 out of 5 stars

Started selling on eBay UK 10 years ago …

Started selling on eBay UK 10 years ago with a basic shop and had very good results, we decided to invest and make the shop look more professional and stand out from competition. Looked at several companies most a lot cheaper than Frooition but in the belief that you get what you pay for decided Frooition ticked all the boxes.
The eBay template design process was very professional easy and the end result was fantastic above expectations.
BUT you the find out about the monthly fees image hosting, support, bulk revision etc but you do not have to use them just makes it more difficult.
The big problem I have had was after being told they would revise my listings etc etc I have had to spend days sorting things. The online support is a joke, you ask a question then get an answer a day + later.You do not get an answer just a link to a page of answers to find out its not an answer to the question you asked and again you reply and another 24 hours later you get a reply that again is not the answer you need and it just goes in circles.
I think now after days of work on it we might be able to use it and happy with the results BUT if like us you need and expect help make sure you have lots of spare time and your not in a rush!!

July 7, 2017
Unprompted review

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