Federation of Small Businesses Reviews 716

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have been a member of the FSB for more than half a decade and they have honestly always been among the most valuable membership organisations I have used. The FSB have a deep understanding of SMBs a... See more

Company replied

Rated 1 out of 5 stars

WATCHED FSB OVER FORTY YEARS,JOINED RECENTLY,AFTER A WEEK,LEGAL HELP HOPLESS,EMAILS DAILY,IN IT FOR KICK BACKS FROM WHAT THEY SELL,TOTALLY USELESS WILL NOT BE RENEWING MY MEMBERSHIP.IF YOUR A SOLE... See more

Company replied

Rated 5 out of 5 stars

I joined the FSB earlier this year when I decided to start my own HR Consultancy service after being made redundant. As a sole trader trying to grow a business you need to wear a lot of "hats" incl... See more

Company replied

Rated 5 out of 5 stars

I have recently joined the FSB and have been blown away by the outstanding customer service and the quality of the services included within the membership. I can't recommend joining them enough - I've... See more

Company replied

Company details

  1. Business to Business Service

Written by the company

Established 50 years ago to help our members succeed in business, we are a non-profit making and non-party political organisation that’s led by our members, for our members. Members receive an exclusive package of great value business services including advice, financial products and support. The benefits include protection in the case of tax inspection, legal and HR advice, as well as local networking groups and business banking. We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our policy and advocacy team in Westminster focuses on UK and English policy issues. Further to this, our expert teams in Glasgow, Cardiff and Belfast work with governments, elected members and decision-makers in Scotland, Wales and Northern Ireland.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

716 reviews

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Rated 5 out of 5 stars

The benefits to FSB are vast

The FSB have been such a great organisation to be part of. The events they put on are fabulous and varied, but more importantly the benefits you get are incredible. I can totally recommend anyone in business, as a new start up or even someone who’s long in the tooth like myself, should join FSB - it really is a game changer!

October 3, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Thank you for the positive comments on our events and the benefits that are available to members .

Rated 5 out of 5 stars

I have attended two events in the last…

I have attended two events in the last week and have been so impressed. Jane and Tim have been a great support, introducing me to other businesses and making me feel so welcome. I've attended other events before but wasn't as impressed, as they felt very cliquey and not as relaxed as FSB events. There seems to be a genuine care from the other members, and the talks have been both helpful and insightful. I've already implemented some of what I learned into my business. Thank you, FSB—I look forward to the next event!

October 3, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Hi Stuart

Thank you for such a great review!

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased Tim has been amazing and you have found the link between LA and FSB supportive. If you need any further support, please don't hesitate to get in touch with the Customer Services Team.

Many Thanks

Rated 5 out of 5 stars

FSB will protect your business like nothing else

"I've only been a member for two weeks, and I already find it to be of exceptional value for any business. There are so many rip-off solicitors out there, but Markel Law’s partnership with FSB really gets the job done. Even if I have to pay for extra legal services that aren't covered, I’d rather give Markel Law the business because I know they have our backs, especially with their connection to FSB."

September 25, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon, Thank you so much for your kind words! We're thrilled that you enjoyed your experience with Markel Law, and we truly appreciate you taking the time to share your thoughts with us. If you do require any further assistance, please contact Customer Services on 0808 2020 888.

Rated 5 out of 5 stars

Breath of new life locally!

From a Local Authority supporting business, Tim Aker in Kent has been amazing. So energetic, passionate, creative and genuine. The outreach between FSB, the LA and businesses to make sure members and potential members get the right access, support and are heard is unique from my perspective having worked with business organisations over the years.

September 11, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Hi Sean

What a lovely review to read!

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased Tim has been amazing and you have found the link between LA and FSB supportive. If you need any further support, please don't hesitate to get in touch with the Customer Services Team.

Many Thanks
Josephine- FSB

Rated 1 out of 5 stars

save your money .. go to CRONER !

I have paid the FSB subscription for 25 yrs . First time I had to use it this month with an employment law issue and it was worse than rubbish . Had to ring 3 x to get a legal to call me and the advice and help was awful ! no set out plan of action was given or help or advice . save your money and go to CRONER they are the best !! I had someone call at my business within the hour with an exact way forward set by step and its through them that I got help and a good result with all employment law set out at every stage with people that cared !. what a useless organisation to the Employer !!!

August 5, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Christina,

We're very sorry to hear about your experience, we would like to gain more insight into this if possible so we can look into this further.

Would you be so kind to send us some more information to our customer services team so we can investigate this for you? Our email to contact is customerservices@fsb.org.uk.

FSB - Josephine

Rated 5 out of 5 stars

Going Above and Beyond For Businesses

Lots of people are aware of the tangible benefits of joining the FSB. Things like insurance, business support, etc. However, what makes them a standout organisation for me is their support by introducing me to others, being there when I have a question, and being people I can call on if I need help. That type of support is invaluable, and I cannot recommend them enough - and especially Tim Aker and Jane Martin, who are the business supporters in the South East. Thankyou

August 8, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning,

Thank you so much for taking the time out of your day to leave us such wonderful feedback. We're pleased you have received excellent service and support from Tim and Jane. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks,

Abby.

Rated 5 out of 5 stars

FSB Is A No Brainer! (best value)

I was introduced to the FSB by Tim and Jane from the Kent/South East part of the FSB, initially by attending one of their South East Networking events. These events are unbelievably brilliant - held in fantastic locations, impeccably organised, and attended by genuinely fantastic people.

I've met people at these events whom I wouldn't have crossed paths with otherwise, and we've successfully worked together on profitable projects. The variety of business owners I've encountered is remarkable, from those running large, multi-location enterprises to small independents just starting out, and even hobbyists turning their passions into businesses. The FSB events are a true value add for me.

Thanks to the FSB and specifically Tim and Jane's connections, I can personally attest to at least a 30% growth in my business. Their consistent efforts in putting people forward in my line of work have been immensely beneficial.

The onboarding process was excellent - The support available is extensive, with numerous advice lines and included insurance.

In summary, I can't recommend the South East FSB enough. You are in safe hands with Tim and Jane, who are true heroes. While I can't speak for all areas of the FSB, their nationwide offerings are fantastic. Events, training, support, legal advice - you name it, the FSB either has it or knows someone who does!

No brainer!

August 5, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon,

Thank you so much for taking the time out of your day to leave us such wonderful feedback. We're pleased you have received excellent service and support from Tim and Jane. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks,

Abby

Rated 1 out of 5 stars

WATCHED FSB OVER FORTY YEARS,JOINED…

WATCHED FSB OVER FORTY YEARS,JOINED RECENTLY,AFTER A WEEK,LEGAL HELP HOPLESS,EMAILS DAILY,IN IT FOR KICK BACKS FROM WHAT THEY SELL,TOTALLY USELESS
WILL NOT BE RENEWING MY MEMBERSHIP.IF YOUR A SOLE TRADER
YOUR ON YOUR OWN,SET UP A LIMITED COMPANY YOU GET AWAY WITH EVERYTHING,GO OUT OF BUSINESS FRIDAY OWING MILLIONS START MONDAY CLEAN SHEET,THATS A FACT.UK FINNSHED,CHECK THE RUNNING COSTS FSB,THEY SAY IT'S A NONE PROFIT ORGANISATION EYE RIGHT

July 12, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon AG

We're very sorry to hear about your experience, we would like to gain more insight into this if possible so we can look into this further.

Would you be so kind to send us some more information to our customer services team so we can investigate this for you? Our email to contact is customerservices@fsb.org.uk.

FSB - Josephine

Rated 5 out of 5 stars

It can be very lonely being a small…

It can be very lonely being a small business and no one knows this better than an independent financial advisor specialising in business consultancy and wealth advice for this segment.

This is where I see tremendous value in being a member of the Federation of Small Business in Kent.

Tim Aker from FSB Kent has been an excellent advocate for the small business community in Kent - This has enabled us to raise our profile and contribute our expertise in various networking events and on BBC radio Kent.

In the last couple of months, I’ve made connections with some leading accountancy and HR consultancy firms which has provided a huge boost to my business.

The ecosystem and hive mind FSB creates to exchange ideas, opportunities and boost confidence is absolutely fantastic.

July 10, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon,

What a lovely review to read! Thank you so much for taking the time out of your day to leave us such wonderful feedback. We're pleased you have received excellent service and support from Tim and the FSB Team. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks FSB

Joanne

Rated 5 out of 5 stars

Superb events

Superb events , I have only joined FSB couple months ago but already been in events face to face and online . Super inclusive with hundreds of benefits at click of a button . Don’t hesitate to join if in doubt get in touch with a rep or join their free events 🙏

July 9, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Ana,

What a wonderful review to read.

Thank you so much for taking the time out of your day to leave such wonderful feedback regarding FSB Networking events. We look forward to seeing you at future FSB Events. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.
Many Thanks

Joanne - FSB

Rated 4 out of 5 stars

FSB Introduction

The presentation received was extremely thorough and gave good understanding of what the FSB had to offer.
Justin gave excellent presentation and explained content in a relaxed and understandable manner.
I'd would definitely recommend all new FSB members undertake the Intro call.

July 3, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Robert

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased Justin has gone out of his way to explain the information to you fully. We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks
Joanne- FSB

Rated 4 out of 5 stars

My very first FSB meeting and it felt…

My very first FSB meeting and it felt supportive kind and progressive. I will join and hope to offer my expertise to others and be accountable to myself and the FSB group.

July 8, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Michelle,

Thank you sincerely for your kind review and for taking the time out of your busy schedule to share your feedback with us.

Your feedback is invaluable to us as we continually strive to enhance our events and services. We are looking forward of welcoming you to future FSB events.

Should you require any additional assistance or support, please feel free to reach out to us here at Customer Services. We're always here to help.

Thank you
Joanne - FSB

Rated 5 out of 5 stars

Onboarding was excellent

Onboarding was excellent - a full tour of all benefits with a knowledgeable and friendly advisor. There's loads of support available and lots of advice lines and insurance included.

July 4, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Ben,

What a lovely review to read!

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased you found the onboard tour beneficial and the information and advice will support you moving forward We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks
Joanne- FSB

Rated 1 out of 5 stars

Total waste of money!

Total waste of money!

February 1, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Esther,

We're very sorry to hear about your experience, we would like to gain more insight into this if possible so we can look into this further.

Would you be so kind to send us some more information to our customer services team so we can investigate this for you? Our email to contact is customerservices@fsb.org.uk.

FSB - Joanne

Rated 5 out of 5 stars

Encouraging and Supportive, Especially the Peer Support!

I have been a member of the FSB for several businesses now and when I launched my new business last year joining was very high on my to do list!
I have enjoyed networking events, training, general support and most recently a peer support group over several months.
The genuine interest in me and my business has really instilled new confidence in me, allowing me to try to things and build my network. With tips, insights and introductions it is a must in my opinion!

June 19, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Elizabeth
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased that you have found the start of your FSB membership supportive with your new business, especially the Networking. We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.

FSB - Joanne

Rated 5 out of 5 stars

I can honesty say that joining FSB in…

I can honesty say that joining FSB in Kent has been one of the best business decisions I have made. Friendly, great value and brilliant events. Big shout out to Tim Aker who has done so much for me. Thank you.

June 17, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Nick,

What a lovely review to read!
Thank you so much for taking the time out of your day to leave us such wonderful feedback about the support received from Tim Aker your Local Development manager. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Thank you

Joanne - FSB

Rated 1 out of 5 stars

The cooperative Bank

Claim to support sme s they don’t be wary of joining them.

No I've made two phones calls I've received no assistance. I think you should re look at the banking relationship?

June 11, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

I'm sorry to hear about your experience with the Co-Op Banking Service. I understand that our FSB Customer Care Team is assisting you with this matter.

Thank you for your feedback.

Joanne
FSB Customer Services

Rated 5 out of 5 stars

Initial call with FSB with Justin

I had a call with Justin today to explain the benefits of joining the FSB. He was very friendly and clearly explained everything I would need to know focusing on the bits that were most relevant to me. Excellent start to my membership and made me feel I’d made the right move to join FSB.

June 4, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Julie,

What a lovely review to read!

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased Justin has gone out of his way to explain the information to you fully and able to focus on the areas that will support you and busy. We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks
Joanne- FSB

Rated 5 out of 5 stars

New FSB Member

We have recently joined the FSB, Justin Yates has been extremely helpful and thorough. Navigating us through are online portal also showing us the benefits available to us.
We are looking forward to working with the FSB as are business grows.

Unity Facilities Management

June 3, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Chris,
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Justin has taken the time to explain and navigate you around the online portal.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.


Joanne - FSB

Rated 5 out of 5 stars

Amazing FSB support

Tim and the team have been amazing in supporting us move from 4 figure business annually to a 6 figure business. The entire team from FSB has given our business the confidence we needed and directed us through the right channels for this success! Thank You!

June 1, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Samuel,

What a lovely review to read! Thank you so much for taking the time out of your day to leave us such wonderful feedback. We're pleased you have received excellent service and support from Tim and the FSB Team. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks FSB

Joanne

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