Federation of Small Businesses Reviews 716

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have been a member of the FSB for more than half a decade and they have honestly always been among the most valuable membership organisations I have used. The FSB have a deep understanding of SMBs a... See more

Company replied

Rated 1 out of 5 stars

WATCHED FSB OVER FORTY YEARS,JOINED RECENTLY,AFTER A WEEK,LEGAL HELP HOPLESS,EMAILS DAILY,IN IT FOR KICK BACKS FROM WHAT THEY SELL,TOTALLY USELESS WILL NOT BE RENEWING MY MEMBERSHIP.IF YOUR A SOLE... See more

Company replied

Rated 5 out of 5 stars

I joined the FSB earlier this year when I decided to start my own HR Consultancy service after being made redundant. As a sole trader trying to grow a business you need to wear a lot of "hats" incl... See more

Company replied

Rated 5 out of 5 stars

I have recently joined the FSB and have been blown away by the outstanding customer service and the quality of the services included within the membership. I can't recommend joining them enough - I've... See more

Company replied

Company details

  1. Business to Business Service

Written by the company

Established 50 years ago to help our members succeed in business, we are a non-profit making and non-party political organisation that’s led by our members, for our members. Members receive an exclusive package of great value business services including advice, financial products and support. The benefits include protection in the case of tax inspection, legal and HR advice, as well as local networking groups and business banking. We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our policy and advocacy team in Westminster focuses on UK and English policy issues. Further to this, our expert teams in Glasgow, Cardiff and Belfast work with governments, elected members and decision-makers in Scotland, Wales and Northern Ireland.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

716 reviews

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Rated 5 out of 5 stars

Attending the FSB Business Bootcamp at…

Attending the FSB Business Bootcamp at TBXH @ Sunley House was an invigorating experience! The stylishly designed space provided the perfect backdrop for a day dedicated to empowering small business owners.

From insightful sessions to invaluable networking opportunities, every moment was tailored to support and inspire growth.

The practical skills acquired and the connections made are sure to propel my business forward. Plus, the complimentary lunch was a delightful bonus!

Hopefully looking forward to repeat of this amazing event. I highly recommend this event to entrepreneurs and small business owners looking to develop and grow their businesses.

Lovethat lots

March 20, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon,

What a wonderful review to read.

Thank you so much for taking the time out of your day to leave such wonderful feedback regarding FSB Bootcamp. We are glad the sessions have supported you with the view to propel your business forward. We look forward to seeing you at future FSB Events.

Many Thanks

Joanne - FSB

Rated 5 out of 5 stars

Starting a business is a busy time

Starting a business is a busy time, so having Justin take time to show me what FSB has to offer was a fantastic introduction. Happy to be a member of the FSB :)

March 25, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Eddie,
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Justin has taken the time to explain the information to you fully.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.

Joanne - FSB

Rated 5 out of 5 stars

My advisor Mark Turland was great

My advisor Mark Turland was great. He was very helpful, informative and professional. I am really glad I was introduced to FSB and the benefits they provide. I am looking forward to a long lasting relationship and support in growing my business

March 21, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Mark has gone out of their way to explain the information to you fully.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.

Joanne - FSB

Rated 5 out of 5 stars

The FSB bootcamp in Croydon

The FSB bootcamp in Croydon was amazing. The venue was superb. Food was great, staff were so helpful. They kept supplies topped up throughout the day. There were some fantastic speakers and exhibitors. And it was so well attended. Can't wait for the next one!

March 20, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning,
What a wonderful review to read.
Thank you so much for taking the time out of your day to leave such positive feedback for the FSB Bootcamp. We look forward to seeing you at future FSB Events.

Many Thanks

Joanne - FSB

Rated 5 out of 5 stars

A great FSB event celebrating it's 50th anniversary.

I did not know what to expect from this FSB event. It was worth the journey. The event was action packed from start to finish with a variety of speakers speaking on topics that impact businesses. There were nuggets for all business types to take away. The venue was easy to find and everything was well organised. A day well-spent with the
opportunity to also network with like-minded people. (Tutoristic)

March 20, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Pauline,
Thank you so much for taking the time to share your positive feedback on our event!
We're delighted to know that you enjoyed attending our 50th Anniversary event FSB.
We look forward to hosting more events that leave a lasting positive impression.
Thank you again for your review.

Joanne - FSB

Rated 5 out of 5 stars

Fantastic service!

I am not sure what I was expecting from the FSB but I was hoping that I would get some help in understanding the business world when starting up my own small business.
The welcome service *I have received was fantastic. I received a phone call initially that explained what the FSB did and I quickly realised that the FSB would be a very useful resource for me, so I signed up here and then.
All actions were followed up and received another meeting invite to walk me through the FSB platform which was truly informative and Morgan Lamoureux was brilliant, down to earth, chatty and responsive to my queries. Again all actions from the call were completed as soon as we were off the call!
The platform is extremely well prese3tned and easy to navigate and there are a plethora of useful resources, webinars and meetings to join.
I am very grateful that the Facebook advert popped up for me and I requested further information!

March 19, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning,
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Morgan Lamoureux has gone out of their way to explain the information to you fully.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.

FSB - Joanne

Rated 5 out of 5 stars

Great welcome experience

Great welcome experience. I signed up online and very quickly got contact from the fsb central team arranging a call. On the call Mark talked me through all the different benefits of membership, there were many I had glanced over and not fully understand - absolutely a valuable hour spent and I'm really impressed with how much is included in my membership - will review again in the future once I've taken advantage of some of these!

March 14, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

What a lovely review to read!

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased Mark has taken the time to explain and guide you around the website and member benefits. We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks
Joanne - FSB

Rated 5 out of 5 stars

What a service! 5 star

I am absolutely blown away by the service of Karen in the awards Team. Over and above the call of duty! She has helped make the day be possible for me to be a part of it all, I had some obstacles in the way but she has made it happen - thank you SO much!

March 15, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Thank you Emma, for taking the time out to leave wonderful feed back about Karen and the support you have received. I will pass on your amazing comments. If you need further support please do not hesitate to contact the Customer Services Team.

Joanne - FSB

Rated 5 out of 5 stars

Warm business welcome for Women

I’ve recently attended my second FSB event for women and both times I’ve been struck by the diverse businesses leaders who come together, each offering something unique. I’d highly recommended these expertly hosted events to all women in business, where a warm welcome is guaranteed.

March 7, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Deborah,
Thank you so much for taking the time to share your positive feedback on our events!
We're delighted to know that our event met your expectations & FSB appreciate your support.
We look forward to hosting more events that leave a lasting positive impression.
Take Care,
Joanne - FSB

Rated 1 out of 5 stars

MemberShip Fees All they care about!

MemberShip Fees All they care about!!

It is very disappointing to see, supposeably a goverment body may u say its calld federation of small buisnesses,, you should chage that name to federation of robing and coning small buinesses uk

Lm a samal strugiling buisness owner who is traped in to a high tarif Electirizity contract, only 1 of over 1 millon small buisnesses that signedup to a high traiff electirizity contract at the hight of 2022 july the hight of the Russia and ukrain war where electirizity companys missold electirizity to over 1millon smallbuinesses nation wide, and FSB is well related withthe subject wich actively in talks with goverment about meny issues that small buisness is effected by ,includeing this subject
(Small buisnesses traped in high tariff electirizity contracts Nation wide)

However FSB you do not represent me, rather you wish to scam me out a member ship fee wich is astronamic monthly payments high as your electirizity bill, l am uterly disappointed to say, FSB Should ider close shop or remove membership fee based help to all small buisnesses across the nation, or change that god damn name FSB Federation of small buisnesses you dont represent me,
INFACT YOU REPRESENT YOUR OWN INTERRESTS, ABSOLUTELY DISGUSTING

My own experiance, l called in asking to see, if l could speak to an adviser about my subject and see if they say yes they can help me (if they was able to help) then l offerd becoming a paying member, the guy on the phone said l couldnt even speak to an adviser if l was not a paying member, all doe l told him, see if the adviser sais they can help with my subject stuation, then l will become member, the representitive again said no, you can not even speak to an advisor unless you are a paying member!!
L think this is absolutely disgusting,, FSB is a disgrace,, these scum bags makeing money in the name of small buisnesses acros uk pretending they are there for small buisnesses if the membership is paid,

God damn scumbags, You should be ashamed of your selfs,
Absolutley Disgusting

L wish to see FSB Close down for good becouse you are con ing small buisnesses out of their pocket,pride,dignity,
Absolutley Disgusting

Update and reply to FSB rep 14,March,2024

if to be assured that FSB represents the voice of all small businesses in every region and nation of the UK!

Then why? Nobody talking about this subject? THIS CRISIS?
if so FSB u represent us
WHY DONT YOU DETERMIN A SOLUTION?? WHY??
(SMALL BUISNESSES TRRAPED IN TO HIGH TARIFF CONTRACTS) from JUNE TO DECEMBER 2022 At the begining of ukrain russia war, where energy providers refused to offer contracts, but some alone wolf shady energy provieding companys offerd 3 year 4year with much higher rate garantied supply tarif where you pay almost times ×3 more than what other providers normal dayly rate, wich is far cheaper,, for exampil today 1year and a half after this crisis started, l now pay up to 55 perkilo watt and 55p standing charge, while other companys has deals as litle as 21p perkilowat 20p standing carge while l pay times almost X3 for exampil before this contract l was payin £46 a month in electirizity bill l now pay £170 L mean Whtff,

WHY DONT YOU FSB PRIORITISE THIS SUBJECT TO IN PARLIMENT??in the name of all small buisnesses

Across the Nation all eyes went to east due to gaza stuation, but whats holding you guys to demand a solution in parliment now?, for this trubble you guyz left us to struggle with, what is stoping you from saveing and protecting small buinsesses and ther is no solution for it so ever,,

All Fsb said is, energy providers should allow their consumers to BLEND&EXTEN how good this is,,

But You FSB SHOULD HAVE THIS GOVERMENT SUPPORTED AND APPLIED AS COMPALSUARY TO ALL ENERGY PROVIDERS IN UK THAT THEY MUST ALLOW THEIR COSTUMERS TO BLEND AND EXTEND FULLSTOP, IT IS A COMPALSUARY IT IS A MUST FOR ALL ENERGY PROVIDERS IN UK YOU SOULD SAY FSB,, BUT NOOOO U DIDNT!!

Thats why l am in my stuation where l am, like over 1millon thousands of more small buisnesses accros the nation Like myself and if you are to represent us l am tellin you you are doin no good at your job so 1 big fat juicy zerooo from me to you and as a struggiling buisness owner while ther is a living cost crisis going on l must remind u so l feel so left out in the rain, and been left there to rot by my defender by the faundation who had power to talk for me as a small buisness, that wos you FSB,,But l realice Really no one Really cares,, so u can surely appriciate my furustration maby am being the voices of thousand this way l got this feelin

March 11, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Kahira

Thank you for taking the time to leave the feedback. Please be assured that FSB represents the voice of all small businesses in every region and nation of the UK. As the energy price crisis developed, we worked hard to ensure the focus was not just on the impact on domestic consumers, but also on small businesses which, unlike households, previously had no protection from a price cap. This resulted in us securing from the Government the Energy Bill Relief Scheme to help small firms.

Kind regards

Josephine - FSB

Rated 5 out of 5 stars

Learning, support, and inspiration

The FSB is a great source of learning, support, and inspiration. As I work solo from home and have little background in business, the well-organised and friendly networking meetings are hugely helpful. There is also a wealth of free resources on the FSB site on running a business, and members of FSB are generous in sharing their expertise and advice. I've also benefitted from training sessions on how to set up a business, eg. accounts, marketing, and working with clients. Other benefits far exceed the membership price, such as healthcare services, insurance, and advocacy for small businesses.

I wholeheartedly recommend joining!

March 8, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon,

What a lovely read! Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We are really happy to hear that free resources have been an assistance to you and that you have enjoyed the networking events.

We thank you for your continued support and please don't hesitate to reach out if you need any assistance.

Many thanks,
Joanne FSB

Rated 5 out of 5 stars

Absolutely fantastic support from the Development Managers

I joined the FSB in January 2024 and had a variety of objectives - from utilising document templates, to making connections and understanding the landscape for small businesses.

I organised a call with my local Development Manager, Ann Scott, and she could not have been more helpful. After I explained my business, she sent through a raft of contacts at potential customers, investment ideas, research grant opportunities and more. It has massively accelerated our work and I am very grateful.

The FSB has a long list of useful resources online, but the added value of talking to the Development Managers and seeing how they can help you is incredible - worth the membership fee alone.

February 27, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon,
What a lovely review to read! Thank you so much for taking the time out of your day to leave us such wonderful feedback about the support received from Ann Scott your Local Development manager. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.
Many Thanks

Rated 5 out of 5 stars

Thank you Ann Scott of the FSB

I would like to thank the FSB on behalf of my business and our local business community for the FSB’s support and assistance when our local Council attempted to treble our ground rent on our business park.

Despite forming a cooperative consisting of the majority of our long leaseholder neighbours and engaging specialist lawyers, professional Surveyors and the assistance of local Councillors, we didn’t gain any tangible concessions from the Council until the FSB joined our cause.

The size, influence and lobbying power the FSB weald was the turning point in our dispute and without Ann Scott of the FSB's involvement they would have continued to push through their totally unjust demands.

Thanks to the FSB and Ann, many jobs and businesses have been saved and local services retained to support the local community.

Whilst this was the primary reason we joined we have now realised the other benefits of being a member and we are reviewing the legal, employment and H&S advisory support that the FSB provides. We are also about to use the FSB’s data base for standard contracts, leases and licences that we use in our everyday business.

January 2, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

What a lovely review to read! Thank you so much for taking the time out of your day to leave us such wonderful feedback. We're pleased you have received excellent service and support. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.
Many Thanks FSB

Rated 5 out of 5 stars

very comprehensive information and…

very comprehensive information and advice

February 28, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.

Thank you - FSB

Rated 5 out of 5 stars

Its great to be properly onboarded and…

Its great to be properly onboarded and have the key features identified. Cheers Martin, appreciated your time and effort today.

February 27, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Martin has gone out of his way to explain the information to you fully.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.

Thank you - FSB

Rated 5 out of 5 stars

Just spoke with Derek

Just spoke with Derek, what an amazing guy, he spoke about all the benefits fsb has to offer, we are opening our first kiosk in a shopping mall and will be employing staff within the next few months, the benefits of fsb are great and the yearly subscription is a fraction of Croner with whom I've have just recently had a meeting with. Thank you Derek.

February 21, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Michael,
What a lovely review to read! Thank you so much for taking the time out of your day to leave us such wonderful feedback about Derek and the FSB. We're pleased you have received excellent service. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.
Many Thanks FSB

Rated 5 out of 5 stars

Talking to Martin this morning was…

Talking to Martin this morning was great, he fully outlined everything available to me and our business. It was informative and interesting. Thank you Martin.

February 21, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon
What a lovely review to read! Thank you so much for taking the time out of your day to leave us such wonderful feedback. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.
Many Thanks - FSB

Rated 5 out of 5 stars

Expert advice

Martin was expert at helping to navigate the full suite of FSB resources and info'. It's a truly supportive community and invaluable source of information that cuts through the endless internet searches for answers. I have no doubt that I'll be calling on the FSB over the coming years for sound advice.

February 13, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Sophie,

Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Martin has gone out of his way to explain the information to you fully.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.
Joanne- FSB

Rated 5 out of 5 stars

Demonstartion and Resources

Justin was brilliant in the demonstration I showing me the resources and support that I have with the FSB. As a new member I am confident that I have made the correct decision in joining.

February 12, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Hayden,
Thank you for the 5* Review and taking the time to share your positive feedback.
We're pleased Justin has gone out of his way to explain the information to you fully.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.

Thank you
Joanne- FSB

Rated 5 out of 5 stars

The service I received was excellent…

The service I received was excellent and informative. I was promised calls and emails, I received them on time. I was promised a 3rd party would contact me, they did, on time and gave a great service!
Their insurance service and offer was spot on.
I can't praise them enough.

February 6, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Samantha

What a lovely review to read!

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased you have received excellent service. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks
Josephine- FSB

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