The Full Nest Bouquet was received in poor condition, since it was left on a 100⁰ porch in Florida...no door knock with personal delivery. Some of the fragile blooms were already moldy. I fear that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't know if the arrangement I ordered to be delivered to her burial site was done. I received an email stating that it was delivered, but no visual confirmation. I tried to get the name of the f... See more
Company replied
Ordered arrangement of 24 roses for Mother's Day. They were delivered in a box and in very poor condition. There wasn't 24 stems in total. FTD compensated by giving a small refund that didn't even... See more
They delivered the flowers to the location, but did not ensure the person received them as a result my wife did not get her flowers on our anniversary day. I did include her phone number for any ques... See more
Company replied
Company details
About FTD
Written by the company
For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.
Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Freshness Guarantee
7-day freshness guarantee
Your perishable flowers and plants are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N LaSalle St, 60601, Chicago, United States
- 1-800-736-3383
- www.ftd.com
3.2
Average
3K reviews
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Reply from FTD
We appreciate your review and appreciate you taking the time.
The flower arrangement is very scarce…
The flower arrangement is very scarce compared to the photo. I looks like half the flowers were left at the florist.
May 6, 2026
Reply from FTD
Thank you for taking the time to share your feedback. We sincerely apologize that the arrangement you received appeared sparse and did not reflect what was shown in the photo, as this is not the experience we strive to provide. Please be assured that a supervisor has contacted you to review the concern and work toward a resolution.
Truly wish i could get 0 stars
Truly wish i could get 0 stars. Paid $30 for same day delivery and they did not deliver and never told me. Then the next day they made multiple false promises of times they would guarantee delivery and each time it did not come. Wasted opportunity to send flowers. Horrible customer service too.
May 6, 2026
Unprompted review
Reply from FTD
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Happy Customer!
The flowers were beautiful and what I expected. Good price, very fresh, on time and appreciated Thank you!
April 29, 2026
Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
Reply from FTD
We appreciate your review and appreciate you taking the time.
Reply from FTD
We appreciate you taking the time to post about your experience.
The flowers were a get well gift.
The flowers were a get well gift.
They arrived on time and were wonderful.
They stayed fresh and beautiful for a few days.
Everyone was very pleased.
April 29, 2026
Reply from FTD
We appreciate you taking the time to post about your experience.
Easy to order
Easy to order. The flower arrangements were beautiful and delivered on time. My friends were excited and loved their birthday flowers. I will order again from this florist.
April 30, 2026
Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
The flowers were fine (update)
The flowers were fine, however I ordered an ivory colored base and the recipient received just a plain glass vase. I’m sure I was charged extra for the fancier base.
Update, To their credit, FTD reached out and compensated for the error. I will use them again in the future.
April 23, 2026
Reply from FTD
Thank you for sharing your concerns about your recent experience. We sincerely apologize for the disappointment with your order, especially on such a special occasion. While substitutions may sometimes be necessary, we regret that the final arrangement did not meet your expectations. We truly appreciate you taking the time to provide your feedback, as it helps us continue to improve our service and overall customer experience.
The arrangement was delivered when they…
The arrangement was delivered when they said it would. The receiver said it was beautiful
April 28, 2026
Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
Flowers were lovely but you did not…
Flowers were lovely but you did not include the note or message to the recipient. The flowers lose some of their impact.
May 5, 2026
Reply from FTD
We’re pleased to hear that you were satisfied with the flowers. We sincerely apologize that the card was missing at delivery and the recipient wasn’t able to see who they were from. We’re very grateful that you brought this to our attention and gave us the opportunity to address the situation.
The spray of flowers on the stand was…
The spray of flowers on the stand was beautiful!
April 25, 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Reply from FTD
We appreciate you taking the time to post about your experience.
good one thanks
May 6, 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
The recipient loved the flowers
May 6, 2026
Reply from FTD
Thank you for taking the time to review your experience with our service.
Everything came out lovely.
April 24, 2026
Reply from FTD
We appreciate you taking the time to post about your experience.
Just don’t….
I ordered a bouquet for my wife on our anniversary. I requested the order to be delivered on the anniversary date which as two days out. The flowers didn’t show up. I learned that there was an “exception” and the order would be delivered one day late. The day came and went without a delivery. I called FTD to see what the problem was.
* I was told there is no FTD florist in my area. So why did they accept the order?
*. I requested a full refund and said that I’d find flowers elsewhere.
* The customer service person said she’d give me a 50% discount and the flowers would be delivered tomorrow. Why could they deliver them tomorrow if they couldn’t deliver them yesterday because there is no florist in my area?
* I had to keep repeating myself over and over. I believe it was a language barrier. Either that or she just wasn’t listening.
* “I can understand your frustration.” I sincerely doubt it.
May 4, 2026
Unprompted review
Reply from FTD
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Flowers were delivered 2 days ahead of…
Flowers were delivered 2 days ahead of scheduled date, totally ruined the surprise of her birthday.
April 22, 2026
Reply from FTD
Thank you for taking the time to share your feedback. We sincerely apologize that your flowers were delivered earlier than scheduled and understand how this disrupted the surprise planned for her birthday. We know how important timing is for special occasions, and we regret the disappointment this caused.
We appreciate you bringing this to our attention and thank you for allowing us the opportunity to address and resolve the issue.
Everything was quick and easy
April 21, 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Quick, easy on time
Quick, easy and on time delivery of beautiful flowers and chocolate.
April 24, 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
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