The Full Nest Bouquet was received in poor condition, since it was left on a 100⁰ porch in Florida...no door knock with personal delivery. Some of the fragile blooms were already moldy. I fear that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't know if the arrangement I ordered to be delivered to her burial site was done. I received an email stating that it was delivered, but no visual confirmation. I tried to get the name of the f... See more
Company replied
Ordered arrangement of 24 roses for Mother's Day. They were delivered in a box and in very poor condition. There wasn't 24 stems in total. FTD compensated by giving a small refund that didn't even... See more
They delivered the flowers to the location, but did not ensure the person received them as a result my wife did not get her flowers on our anniversary day. I did include her phone number for any ques... See more
Company replied
Company details
About FTD
Written by the company
For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.
Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Freshness Guarantee
7-day freshness guarantee
Your perishable flowers and plants are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N LaSalle St, 60601, Chicago, United States
- 1-800-736-3383
- www.ftd.com
3.2
Average
3K reviews
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Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
Reply from FTD
We appreciate your review and appreciate you taking the time.
Reply from FTD
We appreciate you taking the time to post about your experience.
The flowers showed up dry/dying
The flowers showed up dry/dying. They were not packed with anything that helped provide any moisture.
April 10, 2026
Reply from FTD
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
Bait and switch
The flowers were not at all as described in the photo in color or type of flower. I paid for the premium bouquet and was disappointed. I have used FTD in the past and was happy with the deliveries and was looking forward to sending my aunt a beautiful bouquet. Sadly, that did not transpire.
April 10, 2026
Reply from FTD
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Reply from FTD
Thank you for taking the time to review your experience with our service.
Disappointment
Flower arrangement was much smaller than advertised. Not happy… spent 65$ for a some greenery and 1-2 flowers. Won’t use FTD again.
April 2, 2026
Reply from FTD
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Reply from FTD
We appreciate you taking the time to post about your experience.
Reply from FTD
We appreciate your review and appreciate you taking the time.
Ordering was easy and the arrangement…
Ordering was easy and the arrangement was beautiful.
April 4, 2026
Reply from FTD
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
Reply from FTD
appreciate your review and appreciate you taking the time.
Delivery 2 days late and inconsistent w order
Flowers arrived two days late, with no prior notice and did not look like the flowers I selected. They were also supposed to come in an ivory vase, but arrived in a glass vase. Definitely expect better if you’re paying $100+ for a single flower arrangement.
April 11, 2026
Unprompted review
Reply from FTD
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Never showed up with delivery
Never showed up with delivery. Extremely disappointed.
April 14, 2026
Unprompted review
Reply from FTD
We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.
Reply from FTD
Thank you for taking the time to review your experience with our service.
Reply from FTD
Thank you for taking the time to review your experience with our service.
Reply from FTD
We appreciate your review and appreciate you taking the time.
Reply from FTD
We appreciate your review and appreciate you taking the time.
not enough electronic feedback on the…
not enough electronic feedback on the status of the order. I would have expected it to show up during the day. Not a 6:30-7pm at night. Need to be able to specify morning or pm
April 3, 2026
Reply from FTD
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Reply from FTD
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
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