Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... See more
Company replied
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See what reviewers are saying
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... See more
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... See more
Company replied
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... See more
Company replied
Company details
Written by the company
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Welcome to fuelGenie – the free business fuel card
Written by the company
- Fill up and save with the free fuelGenie fuel card
- fuelGenie is the free fuel card designed to help UK businesses cut costs and manage fuel spend. With access to great value pump prices at more than 1,350 conveniently located Tesco, Morrisons and Sainsbury’s forecourts – plus over 900 participating Shell stations through fuelGenie+ – it’s simple to refuel wherever work takes you. With fully transparent pricing, fuelGenie is one of the most cost-effective ways for sole traders, SMEs and growing fleets to stay in control of their fuel costs. Every transaction is captured digitally to easily track driver and vehicle spending, along with HMRC-approved VAT invoices that make expense claims and tax reporting straightforward. Plus, with our free online account and app, you can monitor usage, set limits, compare prices, and manage your fuel cards 24/7 – all from one place.
Contact info
PO Box 6139, WV1 9RQ, Wolverhampton, United Kingdom
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
4.5
Excellent
532 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent customer service
fast responsive customer services team every time - excellent support
November 10, 2022
Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Having used for many years the online…
Having used for many years the online account system is great very easy to download invoices, check usage, request or cancel cards all round great website. Tele customer service 5 star staff very helpful and understanding.
November 10, 2022
Reply from fuelGenie
Hi Alison Barber,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Ismail Surt,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
solved my conundrum
October 31, 2022
Reply from fuelGenie
Hi Jim,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Charge of £49 every time for a direct debit return…
READ BEFORE APPLYING.
Reviews do not seem legitimate.
Charge of £49 for a direct debit return which will add on every few weeks upon failed payments.
Outrageous charge and no set date for a direct debit.
October 24, 2022
Unprompted review
Reply from fuelGenie
Thank you for your comments.
In order for us to investigate your issue in more detail would you be able to email our help desk at enquiries@fuelgenie.co.uk with a brief description of the issue and include your account number as a reference please?
Many thanks,
The fuelGenie Team
I deleted the app
I deleted the app. I just wanted to post a few prices I had recently paid. But the app requires log in and passwords that are not kept in my iPad manager…
Not sure why it should be difficult to post prices paid…
October 23, 2022
Unprompted review
Reply from fuelGenie
Thank you for your comments. In order for us to investigate your issue in more detail would you be able to email our help desk at enquiries@fuelgenie.co.uk with a brief description of the issue and include your account number as a reference please? Many thanks, The fuelGenie Team
Reply from fuelGenie
Hi David Brown,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
very quick response
October 20, 2022
Reply from fuelGenie
Hi Graham Short,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
This has to be one of the worst…
This has to be one of the worst customer service companies I've come across. Can't believe the reviews here (sus).
Good luck with getting a rely on via email, hasn't happened yet despite over 20+ attempts.
So you pick up the phone to cancel the account, to be told you need to send an email, which you do but no reply and when you phone back again they said they don't get it.
For your sanity avoid!
October 19, 2022
Unprompted review
Reply from fuelGenie
Thank you for your feedback.
Unfortunately we can't accept a verbal request to close an account; as part of our security process, which is in place for the protection of our customer's accounts, we require all account closure requests to be sent by in writing so there us an audit for the cancellation of the account. This is standard practice for any business account scheme of this nature.
Any emails which are successfully received are usually answered within a 2 working days time frame, and our help desk would advise of alternative approaches to sending us a written request long before any customer encountered 20+ failed attempts at sending us an email.
The email address to send any requests to close an account to is enquiries@fuelgenie.co.uk, however you can also send us a request through the post to the following address:
fuelGenie
PO Box 6139
Wolverhampton
WV10 9RQ
Many thanks,
The fuelGenie team
Not very helpful,
October 17, 2022
Reply from fuelGenie
Thank you for your comments.
Would it be possible for you to email our help desk at enquiries@fuelgenie.co.uk with some more information regarding your experience please?
Please include your account number as a reference, and we'll investigate any issues and get back to you as soon as possible.
Many thanks,
The fuelGenie Team
So far so good.
So far so good.
App is simple and intuitive to use - as a sole trader I don’t need some of the features but it’s great to know they’re there if needed as and when I grow.
October 13, 2022
Reply from fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Great service easy to apply
Great service easy to apply, sensible credit limits. Fuel genie give us a credit line for the fuel to get our business up and running when other simply would not. We are thankful for there trust
October 10, 2022
Reply from fuelGenie
Hi Luke,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Excellent response from customer…
Excellent response from customer service. Sent email asking for a higher credit limit and it was done within half an hour. The website is also excellent to check our account and email reminders are always relevant and in time. Great all round!!
October 10, 2022
Reply from fuelGenie
Hi Kerry,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Really good services
Really good services, very good customer support and fast actions.
October 10, 2022
Reply from fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Great dealt with so quick
October 3, 2022
Reply from fuelGenie
Hi Stephen,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Very helpful
Very helpful.
I sent a request to increase card limit and was pleasantly surprised at the speed of increase and reply.
September 29, 2022
Reply from fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
I am not very happy with weekly…
I am not very happy with weekly payments. But after all service is good
September 27, 2022
Reply from fuelGenie
Hi Kornelia,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
great service
September 20, 2022
Reply from fuelGenie
Hi Dr. Percy Jones jr,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
We are a community transport service…
We are a community transport service and have been a customer for many years now. Fuel Genie has multiple locations, always helpful and prompt sorting out any issues. We have just increased our credit limit with no question.
September 17, 2022
Reply from fuelGenie
Hi Norman,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Goood service would recommend
September 15, 2022
Reply from fuelGenie
Hi Steven Revell,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
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