fuelGenie Reviews 

I’ve had an absolutely fantastic experience with FuelGenie and couldn’t be happier with their services. The application process was incredibly straightforward and quick, and making credit changes, reapplying, or requesting new cards has been completely hassle-free and handled with the utmost professionalism.

What truly sets them apart is their outstanding customer care and professional support team. Every time I had a question or issue, they responded promptly and efficiently, leaving me feeling valued and reassured.

Overall, I highly recommend FuelGenie. If you’re looking for a reliable, professional, and stress-free service, this is definitely the one to choose!

The request raised with Fuel Genie was actioned within 1 working day.
Thank you for your prompt response

Excellent so far, several months in. Have tried several other fuel card providers and all have stealth fees that are added without consent. Have found fuel genie to be an open and honest fuel card system and highly recommended.

My request was dealt with quickly and I received the right outt

Never use this company.
They are adding extra amounts which is very difficult to track, especially if you are making extra payments, to top up your cards. On top of that, if you paid them the deposit for the fuel card, they won't return it to you. That is a scam company.

Great company, very helpful and good customer service

Amazing app we love the genie card. Thanks

Absolutely shocking customer service.

Signing up was an easy process but no card arrived. We called and were informed there was a delay due to a backlog of accounts.

Then we receive an invoice. Until you register a card you cannot access your account so we have no idea why we're being invoiced. Made several calls and was told the card was on it's way and no direct debit would be taken until the card was activated.

Then we get notified a direct debit was taken so we immediately cancelled the direct debit. They've still no clue where our card is and we still can't access our account.

Then we've had our account suspended and they've applied a £49 fee (which is completely illegal) and we still have no card and no access to our account.

I'm put through to credit control who have no interest in assisting, as far as they are concerned if a payment is missed or any issues with the direct debit then they apply a £49 fee. The fact I haven't received our card is not their problem, I need to raise the issue with customer services, I'm told to ring back and they hang up.

Shocking customer service, constantly passing the buck and if there are any issues they'll slap you with a £49 fee.

UPDATE: I've been waiting over a week for a response to all my emails, calling is useless as I get passed from department to department. We have yet to receive our card and activate our account yet they've tried to take a direct debit payment, charged £49 and now we've received further emails threatening legal action. Why? Because the direct debit payment we refused was a 50p charge to which they applied a £49 fee. These people are morons.

Please be aware that this company operates from a PO Box and are only available Monday to Friday limited hours. You cannot contact them in the evening or at weekends.

RESPONSE: Abysmal generic response from FuelGenie, particularly considering I've sent emails on a daily basis for the past 10 days. Trustpilot provided them with evidence of my account, they just chose to ignore it.

Pointless service. All happy to have your business for 4 years but the minute you miss a DD they want a deposit on the account even though they collect any spend every 7 days.

Terrible service with no benefits! Compare a lot of other companies with benefits and much more flexibility.

Already have emailed your enquiries team before a wrote this comment. No reply to the email but quick to a negative comment.

I have been using FuelGenie fuel cards for a few years and they are very cost effective for my business. They have always very efficiently dealt with issues and continue to be a great way of my workers purchasing fuel. Highly recommend.

Excellent service, very user friendly

Good customer service. More station to fill the feul

Generally a descent fuel card. However the issue with changing passwords everywhere every 3 months when most devices now use face recognition or fingerprints needs to be addressed. Trying to remember a password from 3 months ago is hard and more so when the system doesn't recognise your username so then you have to start emailing and chasing fuel genie.

For me I will go back to using a bank card and it gives me 2% back on my spending

We requested two new fuel cards via a phone call, the procedure was simple and took only a few minutes, the person I spoke to was very helpful.
The fuel cards were expected within 5 to 7 working days, they took slightly longer to arrive, a day or so, this was not a problem for us however and we have experienced postal delays from time to time in the past, so this may not have been a FuelGenie issue.

Brilliant service

Most fuel stations will not accept this card because they do not recognise it. Ninety per cent of my staff have been refused fuel and have to use their funds.

When you call Fuel Genie to explain to them that most stations will not accept the card, they want the station's address and the exact date of refusal. At this point, there are too many to give them. I do not have time to get all the information they want to fix their business. I will have to use another company.

I’ve had an absolutely fantastic experience with FuelGenie and couldn’t be happier with their services. The application process was incredibly straightforward and quick, and making credit changes, reapplying, or requesting new cards has been completely hassle-free and handled with the utmost professionalism.

What truly sets them apart is their outstanding customer care and professional support team. Every time I had a question or issue, they responded promptly and efficiently, leaving me feeling valued and reassured.

Overall, I highly recommend FuelGenie. If you’re looking for a reliable, professional, and stress-free service, this is definitely the one to choose!

Best service you can ever find with FuelGenie.

Emotinal blackmailer. They will sudden finish ur limit and ask for a security deposit

Quick and easy, I needed my limit changed as we use this service more than originally thought. A quick message and via the online contact us portal and my limit was changed less than 10 mins later.