Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... See more
Company replied
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See what reviewers are saying
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... See more
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... See more
Company replied
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... See more
Company replied
Company details
Written by the company
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Welcome to fuelGenie – the free business fuel card
Written by the company
- Fill up and save with the free fuelGenie fuel card
- fuelGenie is the free fuel card designed to help UK businesses cut costs and manage fuel spend. With access to great value pump prices at more than 1,350 conveniently located Tesco, Morrisons and Sainsbury’s forecourts – plus over 900 participating Shell stations through fuelGenie+ – it’s simple to refuel wherever work takes you. With fully transparent pricing, fuelGenie is one of the most cost-effective ways for sole traders, SMEs and growing fleets to stay in control of their fuel costs. Every transaction is captured digitally to easily track driver and vehicle spending, along with HMRC-approved VAT invoices that make expense claims and tax reporting straightforward. Plus, with our free online account and app, you can monitor usage, set limits, compare prices, and manage your fuel cards 24/7 – all from one place.
Contact info
PO Box 6139, WV1 9RQ, Wolverhampton, United Kingdom
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
4.5
Excellent
532 reviews
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Nightmare 🤦🏻♀️
As a small business we thought a fuel card would work really well and would help with paperwork (eg reducing receipts) not realising that billing was weekly.
This would not be as bad if invoices arrived on the same day every week and payment came out on same day every week but it doesn’t :(
Our last transaction was on 12th January (for current invoice) and the DD on this one won’t come out till 23rd January so as the payment has not been taken earlier it results in no available credit so then have to pay for fuel - which is not what we wanted to do hence why getting the fuel card.
We have made early payments to try and resolve this but then they deduct from next invoice so it all happens again. We have applied for a credit increase as this would solve this issue and told we had to wait a month which we did then we was told we had to email customer care to explain and apply for an increase which despite 2 emails to date have not received a reply.
None of the invoices tally with the amounts taken from the bank making book keeping a nightmare which was our main reason for switching to a fuel card.
Poor service, communication, inconsistent information and nightmare invoicing & payment system.
On Monday when they are open we will be ringing to cancel this account.
UPDATE: Following response from Fuel Genie on 23rd January I sent all information asked for and still not received any response at all
January 20, 2024
Unprompted review
Reply from fuelGenie
Thank you for your comments.
The information about the billing frequency and when the associated payments will be taken can be found on our FAQs page under the "how will I be invoiced and how is the payment taken?" section here: https://www.fuelgenie.co.uk/help-and-support/fuel-cards-faqs/
Unfortunately without your account details we cannot trace any information regarding your issue with the credit limit and the associated emails. Could you please email us at enquiries@fuelgenie.co.uk with your account number as a reference and include the previous correspondence for us to investigate further?
UPDATE: Please resend the information to enquiries@fuelgenie.co.uk as we have not received any information from an account with this query; without having your account or contact information at this stage it's not possible to search for the correspondence, however we will respond and deal with all contacts made to our helpdesk.
Many thanks,
The fuelGenie Team.
Be careful
Be careful
Our company had £900 in tesco clubcard points tale off us tesco siad we had reached a limited and points weren't foe business
August 9, 2023
Unprompted review
Reply from fuelGenie
Hi there,
We'd suggest you contact Tesco Clubcard with this query, as this isn't related to the fuelGenie card.
Whilst you can use your Tesco Clubcard to collect points when using fuelGenie to pay for your fuel, any queries relating to Clubcard points will need to be addressed directly with Tesco who issue and manage the points.
Many thanks,
The fuelGenie Team
Reply from fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Spoke to customer service advisor
Spoke to customer service advisor, advised to send email and my request was actioned instantly.
December 14, 2023
Reply from fuelGenie
Hi M Harrison,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Oluwaseyi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
After a bad experience with another…
After a bad experience with another fuelcard provider, we signed up with Fuel genie and so far their customer service and support is much much better. Emails and phone calls always responded to quickly and efficiently.
December 11, 2023
Reply from fuelGenie
Hi Karen,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Helpful with information and problems
November 23, 2023
Reply from fuelGenie
Hi Paul Martin,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Excellent service.
November 18, 2023
Reply from fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
I have had a fuel card for two years
I have had a fuel card for two years. 3 months ago they said they would be suspending my account because of a ccj. I sent them the court letter, proving that this had been settled, in our favour, and they reinstated the account.
Then, in the last week, they suspended the account, because the ccj was still on my file. I did not know this, and paid the court to have this removed.
Fuel Genie have not reinstated my account. This has caused us some very embarrassing moments, we have NEVER missed a payment, we have even paid extra when exceeding our credit limit.
DONT DEAL WITH THIS COMPANY
November 16, 2023
Unprompted review
Reply from fuelGenie
Hi, thank you for your comments.
We can see you have already spoken to a member of our Team who has provided all the information you need for you to manage the outcome.
Many thanks,
The fuelGenie Team
Reply from fuelGenie
Hi Cheddi Miller,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
A had trouble logging in so I rang them…
A had trouble logging in so I rang them 20 minutes first time 15 minutes 2 nd time with nobody picking up
October 23, 2023
Reply from fuelGenie
Thank you for your comments.
Whilst it's possible there may be a short waiting time before you connect to a help desk agent during busy periods, it's extremely rare to have to wait for this period of time before speaking to our team.
If you're still experiencing issues logging in please call us on 0345 371 2490 or send an email to enquiries@fuelgenie.co.uk with the full details of the issue you're experiencing.
Many thanks,
The fuelGenie Team.
Very qick thank you
October 16, 2023
Reply from fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Excellent service and easy to use
October 16, 2023
Reply from fuelGenie
Hi Mark,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Quick reply by customer service.
September 26, 2023
Reply from fuelGenie
Hi Samantha,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Speed of reply.
September 21, 2023
Reply from fuelGenie
Hi Steve,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Reply from fuelGenie
Hi Elena,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Only fuel card we've ever had
Only fuel card we've ever had, no problems, just limited to supermarket fuel.
Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's random as to when they want it, no fixed day a week, not even every 7 days !!
September 4, 2023
Great card and lots of petrol stations…
Great card and lots of petrol stations to choose from, easy to use app
September 6, 2023
Reply from fuelGenie
Hi Quaverkid,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Easy to manage my account
September 5, 2023
Reply from fuelGenie
Hi Alexandru,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
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