Furnisho Reviews 

487
TrustScore 3 out of 5

3.0

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Rated 4 out of 5 stars

Good value product and decent quality, only draw back is that Furnisho do not stock the trims for the cladding panels which means having to look else where for the trims which inevitably means more... See more

Company replied

Rated 1 out of 5 stars

quality of item is very very low, some of the items had heavy black writing on them and chunks out of the draweres, took 3 of us 6 hours to put this awful item together only to find that it was unfi... See more

Company replied

Rated 4 out of 5 stars

The two scrolled leather dining chairs that we purchased from Furnisho are excellent and represent excellent value for money for the quality of chair that they supplied. They weren't great commu... See more

Rated 3 out of 5 stars

Website was easy to use, was kept informed by e-mail at every stage. Even arrived a week and a half earlier then expected. Only problem was item has a few chips in and also a mark on the chair. Delive... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store
  4. Sofa Store

Information provided by various external sources

Furnisho offer high quality furniture, at the most competitive prices you'll find online. If you're looking for beds, sofas or designer chairs, look no further.


Contact info

3.0

Average

TrustScore 3 out of 5

487 reviews

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3.0

All reviews

(487)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Very satisfied about products (tulip chair), prices and delivery!
they are very professional and i certnaly will came back to buy something else

February 7, 2014
Unprompted review
Rated 5 out of 5 stars

Great communication, best delivery service ever!

We pre-ordered, communication when items were ready and dispatched within 2 days of call. Really impressed with the level of service and communication from the delivery company was quoted a delivery time on the day of between 12:47 - 13:47!

February 6, 2014
Unprompted review
Rated 5 out of 5 stars

Great chairs & Great service

These chairs are fab, comfortable & good quality at a great price.i also have the same chairs in black brought from Furnisho a couple of years ago & they have stood the test of time.

February 4, 2014
Unprompted review
Rated 5 out of 5 stars

it's ok!

only 4 days to ship from Great Britain to Italy! yeah.. well done! :)

just one problem: there weren't four screws.. :(

February 3, 2014
Unprompted review
Rated 4 out of 5 stars

Excellent value

We are very pleased with our purchase they are lovely chairs but would not recommend them for disabled people I am disabled and cannot use chair unless my husband is there to help me in and out of chair as with them being rocker & swivel you need to have good balance now we are looking for 2 sweater sofa to go with our chairs . Thank you

January 29, 2014
Unprompted review
Rated 1 out of 5 stars

Product was poor quality and the chair wobbled.

My neighbour helped me assemble chair. He was surprised there were no washers to accompany the screw-in legs. The chair wobbled so we measured the legs and they were all of equal size. We rotated the legs and the chair still wobbled. He came to the conclusion that the fault was in the frame of the chair. I returned the product and did not request a replacement.

January 29, 2014
Unprompted review
Rated 3 out of 5 stars

Order took too long but happy with furniture

I ordered 3 tub chairs on 30th Dec and was a bit concerned because there was no indication on the website or by email when I should expect to receive my delivery. 2 weeks passed and still no news or indication when to expect. On the third week I started chasing it up and found that my delivery was expected in the warehouse that week and they would contact me to arrange delivery when it arrived.
The item arrived and I was contacted only to find that the delivery times were not flexible so I had to book a day off work to receive the items which wasn't ideal.
The delivery came promptly on the delivery day and I was contacted in the morning to advise me of the 1 hour delivery window which was good.
The product arrived and was delivered to my house. I was left to get rid of the huge cardboard boxes which was a bit awkward as the didn't fit in my car easily. Also one of the chairs was slightly soiled on the arm but I was able to wipe this off with a cloth.
The feet of the chair were covered in some sort of chalky powder so I also had to clean these. Overall I was happy with the chairs and they look great. The cushions are not very soft though and the chairs tend to move if they are on a wooden floor as the casters are plastic so don't throw yourself back into one or you could end up on the floor. Very comfortable when sat in them though and they are good for your back. Service could be improved by better communication of the delivery process and when to expect the goods, a reduction in delivery time, ensuring the product is in a clean condition and removing those giant cardboard boxes.

January 29, 2014
Unprompted review
Rated 3 out of 5 stars

Not leather as in description

The chair is ok, and reasonable value for money. But my main gripe is that the description of "Premium bonded leather" is totally false - it's a fairly cheap vinyl. Some of the build quality is a bit ropey - I had to force one of the side bolts into a socket that is fixed totally the wrong angle.

January 28, 2014
Unprompted review
Furnisho logo

Reply from Furnisho

Hi David,

Thank you for your feedback. I am sorry to hear you're not satisfied with the quality of your furniture. We take quality very seriously, all our materials are specifically sourced from reputable manufacturers. This sounds like an isolated case whereby you may have received a product below our normal standard, I will be in contact to resolve this for you swiftly.

Regards
Andy

Rated 3 out of 5 stars

Reasonable value for middling quality

The chairs i ordered were delivered on time and i was kept informed. The overall quality was not great- chair legs had manufacturing defects, mainly chips. Reasonable value for what we paid - just

January 27, 2014
Unprompted review
Furnisho logo

Reply from Furnisho

Hi Lynn,

Thank you for your feedback. I am sorry to hear this, we pride ourselves on offering great quality furniture at affordable prices. Please contact us at sales@furnisho.co.uk so we can resolve this for you.

Regards
Andy

Rated 4 out of 5 stars

Great products, quick shipment, terrible packaging

I've now ordered several items from Furnisho to Germany. The first delivery was re wrapped in transit by the freight company; the packing was flimsy and the items thrown into the box with no packing material. I placed a second order and have the company benefit of doubt. The packaging was the same poor standard. They need to give some training in the warehouse. The flimsy box was ruined on delivery. It was a miracle the products weren't damaged.

But that said, the products are excellent value.

January 27, 2014
Unprompted review
Rated 5 out of 5 stars

just the ticket!

I have been looking to purchase a chair for some time and have been looking on line at many sights. my husband and I decided to order the chair on the Sunday evening and I had it in the house by 11am on the Tuesday. It was great only to have a window of an hour with which to be in the house and the chair came within 5 minutes of the stated time. thinking of buying another!

January 27, 2014
Unprompted review

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