Furnishyourhome Reviews 

I have a very negative story sadly of furnish your home.
i brought a maison white distressed table that looked stunning on the website pictures and perfect for my new dinning room, but sadly when mine arrived In january 2022 it looked nothing like the picture it was almost green in color and resembled a garden table .
what was important is that it was totally different in color to the online pictures.

pre sales the company could not do enough to help me and answer my questions. post sales oh dear! that was a total disaster. could not get hold of the manager after several attempts. when he finally did call me he was so rude i was shocked. as not only was the table different to the picture the couriers who deliver the table completely ruined my new laid carpet. there van was filthy and covered in oil on the bottom and dirty stains from previous deliveries. the couriers dragged my table up the stairs and completely destroyed my carpet with oil stains. they showed no respect at all for my carpet

furnish your home say the courier is not them but use them for all there deliveries however i am not so convinced that they are not a sister company and I am in the process of finding this out. however if they are together or not furnish your home have been rude unhelpful, and since I wanted to send my table back just acted with zero customer service or resoect considering this is not my fault the table delivered was totally differnt to pictures to which i have evidence of and i still several weeks on have not had a answer regarding my carpet and what they are going to pay for it even though two quotes have been sent to them. all pictures of my ruined carpet was sent immediately when the delivery took place.
i did get the money back from my table however they deducted a fee for collecting the table even though it was nothing like the picture and i had to pay twice to have the table assembled and dismantled which was really down to the fact the images on line were very different to the reality of the table

the whole experience has been the worst i have ever had so i can only hope that anyone buying from them does not have a problem with a purchase as if they do good luck !!!.

customer service is in need of expert training and there photographs of my table mason distressed far more honest

I don't review lightly and only for very good or very bad experience, this was the latter. I was looking for a Luna narrow 5 drawer gloss set in white and 2 small bedside units. Having tried a couple of other placed to be told the 5 drawer set was out of stock I tried this company. I was told the 5 drawer set was in stock and although their website said they would "price match", the small units were £20 each cheaper elsewhere but they wouldn't "price match". So I ordered the 5 drawer unit from them on 19th April 2012. The next thing was their tracking site said they were on order!
Two weeks later I asked what was happening and was told it would be in on Friday 4th May. The following Tuesday 8th May I phoned to be told the supplier had to send them back to the manufacturer because the drawers were glossed but the case wasn't. I was offered to wait until June (although others had told me they would not be available until July) or have a refund, I chose the refund. The following Friday 11th May I phoned to say the refund had not arrived and was told it was on "oversight" in the accounts department but would be done that day. I phoned the following Tuesday 15th May to be told the refund was done on Thursday 10th May and would be in my account soon. I phoned the next day Wednesday 16th May to be told the same story, done on Thursday 10th May. My wife phoned on Thursday 17th May to be told it was an oversight in the accounts department but would be done that day. The refund was finally given on Friday 18th May. Judge for yourself if you think my one star is appropriate.