Furniture247 Reviews 

My wife & I purchased a mattress off the website which cost £200 & was showing as in stock & next day delivery. After a couple days with no mattress we were told it would be a week, 2 weeks went by & nothing, every email & phone call from there on was ignored and weeks went by with no response whatsoever. 247 furniture is a 2 bit low life amateur company with zero concern for there customers. Please do not waste your time buying from them as it is likely to bring on a big headache. We are truly appalled and disgusted at how this company is even still trading after reading other peoples reviews on how theyve been ripped off. Hopefully people reading these reviews will put there money elsewhere & avoid these clowns.

*Applogies for long rant !*
Called this company to order a waterproof mattress and spoke to someone who suggested another which was more durable and for £20 extra would be worth it. I went ahead and the delivery was booked for the next day. I received an email that night to say that this mattress was not in stock and it would be at least another week before it could be 'ready for dispatch' Not delivered but READY to be delivered which could mean another few days. The Furniture 24/7 website did specifically state that this item was in stock so don't be fooled by this if you are even thinking of buying from these people! Cancelled the order that night and the next morning called another company who took the order efficiently and delivered the next day , earlier than stated, with absolutely no problems at all. Delivery was tracked and the driver was more than helpful. The mattress (different from the one previously ordered) was of extremely good quality and just as described on the company's website. I have called Furniture 24/7 several times who have said they will either pass on the message or deal with it. Don't bother calling After Sales - they never answer. Call the main line and ask to speak to someone there. Emails are replied to but in an extremely rude manner with no apology and in the tone of speaking to a naughty child. Having taken legal advice, I placed the matter in the hands of my Bank's very helpful Fraud Department who are now dealing with it and have refunded my money as I paid by card. Please read all the reviews on here and though there may be a sprinkling of good ones who may have just been lucky, the majority are very negative and should be enough to set off the alarm bells warning you not to part with good money to this company. How I wish I had thought to check this Company's reviews before ordering from them!

I was promised next day delivery which was urgently needed for my 95 year old mother.

No email to say it was out of stock. No ability to get through to after sales...line constantly engaged.

Of course the sales line was answered immediately.

No apologies just if you don't like it cancel the sale.

DO NOT TOUCH WITH A BARGEPOLE

Having placed an order on Sunday 11th July with a promised delivery if 13th July I still await delivery
After sales never answer their phone and emails are only responded to occasionally and the replies to both of difficulties with materials and promises that it will be sorted the following week are meaningless. Requests to cancel the goods and refund payment are steadfastly ignored.
While we all expect and generally receive good service with Internet buying these people are the exception which give rise to mistrust, they are either dishonest or incompetent whichever they should not be dealt with and I feel sorry for the staff who are obviously are put in an impossible position

What can I say......... OH DEAR!! Bought a mattress and the only place it was fit to go was the tip! All the stitching was undone exposing the foam inside. It had a dark stain on it as well. There were knots tied in some of the stitching, and it was rock hard - like lying on concrete.
Getting through to the company was quite difficult, and when you did they were rude and unhelpful. I had to go to Trading Standards, who told me what I needed to say to them in order for them to act responsibly. They did not want to take the mattress back, saying I had to pay another £49, as they do not collect mattresses - even if they are faulty! That soon changed when I stated they had 1 - sold me goods that were not as described and 2 - goods that were not of satisfactory quality. They have no right to charge for collection so refuse to pay it! If you have used your credit card - the bank can claim money back for you, so you are more effective. Two weeks after picking mattress up - they still have not refunded me - so tomorrow it gets handed over to the bank to do their work on my behalf. This company have no scruples/morals and act in the most dishonorable way. SHAME ON YOU FURNITURE247! WHAT A CRAP COMPANY YOU ARE!!!! I feel sorry for vulnerable people who would find it difficult getting anywhere with these people - may be they are robots? as they act like they have no feelings or regard for the public and customer satisfaction!!!

I placed an order , they took my money and then emailed me to say the materials for the product were not in and giving me a much later delivery date. The order should have arrived this week but hasn't. I cannot get an answer from 3 numbers that i dialed nor an email response. I have no idea what has happened to the order.

You wont be trading for much longer after the email that i have just sent to Trading Standards you are nothing but a bunch on Con Men.

I placed an order on the 25th May for 2 Wardrobes as your website states next day delivery, when i called i was told that these had to be made and would be delivered within 10 to 14 days. The 14th day was the 8th of June. I called to be told that the courier would contact me in a few days and im still waiting 9 days later.

I called this morning to cancel the order to be told i cant cancel as the courier has them but they cant tell me who the courier is or give me a telephone number.

I am now 420.00 out of pocket and still no idea whats happening.

Your customer service is a complete joke!

Please do not buy from these people, I made a terrible mistake. My son is disabled and fed by tube. Unfortunately the feed became disconnected from his feeding tube and a litre of feed went into the mattress and ruined it. I ordered a new waterproof mattress online from Furniture 247. They website stated next day delivery which never transpired. After calls/emails I was told it was currently out of stock and given a second delivery date (despite the website stating it was in stock). Again, no mattress delivered. My son is sleeping on a heavily soiled and unhygienic mattress. Having by now read the reviews I asked for a refund and was promised one within 14 days. Of course this did not happen. I contacted my bank who were able to help me recover the funds through VISA dispute. Thank goodness the bank helped otherwise I fear I would never have seen my money again. In my opinion this company prey on the elderly, disabled or infirm which is cynical and shows a company devoid of basic human decency. DO NOT BUY FROM THESE PROPLE

I wouldn't advise anybody to buy from this company. Staff are pathetic and liers . I ordered my waterproof on the 7th of April and received a response that delivery will not be next day but 48hours as the material was out of stock and needs to be ordered. Second day I phoned to check the time of delivery and to be told that delivery won't be Monday but Wednesday. Surprisingly no phone call to alert me . If I didn't call they don't know how to update their customers. Wednesday came no delivery I stayed home the whole day as I requested unpaid anual leave from work. That was on the 14 of April. Then I phoned to cancell the order as they shown me that delivey will take decades and one pathetic lady told me that someone was going to call me . 3 days later no phone call and I called them again and one stupid man asked me what kind of phone call do I want. Hell of people, on the 21 of April I received an email from their. After sales stating that they have cancelled my order and refunds will be made within 14 days. Today is 8 may and no refund has been made. PLEASE PLEAS PLEASE DONT BUY FROM THIS COMPANY THEY ARE THIEVES AND LIERS YOU WILL END UP LOOSING YOUR MONEY LIKE EVERYBODY ELSE WHO BOUGHT HERE. I regret buying without reading other customers reviews. From today I will tell everybody about this company and if I get to know how to publish them to watch dog I wont hesitate

Worst company I have ever tried to buy from.
Ordered a mattress end December 2015. Promised delivery January 5 2016 ..... didn't happen. Re-promised January 8th ..... didn't happen. I moved house on 9th. A mattress almost delivered to my new address mid January, but Delivery Company did not deliver as told me mattress was filthy and returning to 247. 247 blamed Delivery Company. Replacement mattress delivered end January, this time with a large hole in it ..... I refused delivery (247 blamed Delivery Company). 3rd mattress delivered mid February BUT TO MY OLD ADDRESS. I refused to accept any more deliveries and requested a refund February 10th. Despite repeated requests refund not forthcoming until early May following me advising 247 that if not paid within two days I would sue them in the County Courts. Be warned!

Furniture 24/7 are a terrible company who should be banned from trading. I wish we had seen all the bad reviews about this company before ordering from them.

We ordered a waterproof incontinence mattress for a disabled relative, the type like you get in the NHS, via their website for £199.99. Their website clearly stated that it was in stock and delivery would be two days later; I took a screen capture of the website when I ordered.

After non-delivery of the goods we emailed them to cancel the order and requested a full refund which we were entitled by law to do so, but they totally ignored all requests for a refund. In the end we had to request a Chargeback through our bank to get a refund.

Their website is still showing this item in stock for next day delivery if I were to order it today; they are taking money under false pretenses.

Please AVOID furniture247.co.uk at all costs, they will not deliver your goods.

I ordered a mattress on 18th jan 2016 after being told on the phone there were 4 in stock and it would be delivered next day. This did not happen then I was told would be delivered by 22nd Jan 2016, this also did not happen!! Then was told it was out of stock and was being manufactured!! I cancelled the order on 27th Jan it is now 11th March and I am still waiting for my full refund which they said would take 28 days!! I have since been told this is illegal as the consumer act states 14 days no matter what the company terms & conditions are. I have now escaleted this issue as I am on the phone daily being lied to and they never reply to emails DONT GO HERE PLEASE ITS A WASTE OF TIME AND RUN BY COWBOYS AND SCAMMERS

Do not even want to give this company 1 star.....absolutely disgusting customer service. I called Monday (deliverday day) morning to see if they could give me time slot...they said no, its 9-6, I said fair enough. Waited in all day Monday (after rearranging my day!!). .....mattress did not arrive, no phonecall! When I called Tuesday morning I had an extremely rude person tell me I got an email sent to me....That email went into my JUNK BOX at 10.30 to tell me delivery was going out Wednesday to arrive Thursday. Not happy!!!...however did not kick up a major fuss. Was told I would get a message from courier with 3hr time slot on morning of delivery....called them at 10 because no message. The response I got was "its going out today for delivery tomorrow".....no apology!! After explaining that I'd rearranged all my day again...he did not care in the slightest. He said he was a manager and when I said someone spoke to me rude on Tues he just said "well I can't speak for somebody else!!"....some manager!!! Told him I could not wait in all day tomorrow and wanted to cancel order...he said money back in 28 days!!!!! 28 blimmin days in a world where transfers can be done instantly!!! NEVER BUY FROM HERE!!!

I ordered a mattress 07/02/2016 I was a bit a concerned about where it was so i rung up and got told it would be sent out Tuesday and would be there Friday. Friday came and no mattress so i rung again and they said it would be there Monday 15/02/2016 monads came no mattress i rung them again they said it would be there today 16/02/16 so i rung them this morning to find out what time it would be here only to be told that its not out for delivery.
I lost my temper and told them i wanted a refund to which i was told 28 days.
Hubby then got back on the phone to ask why i was told the mattress would be here today when it was not even out for delivery only to be told that it,s out of stock to which we replied well no one told us to which they replied yes they would of done just feel like i was being fobbed off.
PLEASE DO NOT ORDER ANYTHING FROM THESE PEOPLE EVEN NOW ON THERE WEBSITE IT SAYS THAT I COULD ORDER THE MATTRESS TODAY AND GET IT TOMORROW FALSE CLAIMS

Ordered this item on line and paid straight away. After waiting 2 weeks I had still not received the item. I phoned and trust me its nearly impossible to get hold of anyone. When I did, I was told it would be with me in a few days. After another week it still hadn't arrived. I phoned again and managed to get hold of someone who again said it would be with me next week. A week later still not item. I have left 2 voice mails and an email and have not had one response. I spoke with a guy today to get a refund and he said it was sent out yesterday and it would be with me on Tuesday. So were previous people lying about it going out. Shocking service and I have still not received it yet. Wish I had read the reviews.

I have never had a company so bad at customer service in my life. I ordered furniture on line paid straight away, received no call to tell me delivery when I rang to check was given a 6 week date, even thought the website said next day delivery. The man on the phone was so rude I cancelled my order I asked for response to my email to confirm cancellation never received one. Was told a refund in 28 days no refund. I contact trading standards who asked me to write, I wrote no response, I rang daily no response. Eventually I was told by trading standards to get a charge back from my bank. My bank were very efficient and got my money back but this was 63 days after the 28 days refund policy. NEVER USE THIS COMPANY.

I ORDERED A BED MATTRESS DUVET AND PILLOWS FOR MY ELDERLY DISABLED AUNT BED DELIVERED BUT MATTRESS DUVET PILLOS HAVE NOT.HAVE CHASED AND CHASED ONLY TO BE GIVEN FICTIONAL DELIVERY DATES WITH NO DELIVERY NO UPDATES NO EMAILS WEN YOU PHONE CUSTOMER AFTER SALES TEAM THEY RESPOND TO CALL BY SAYING WHO ARE YOU? IN ALL HONESTY I HAVE NEVER EXPERIENCEWD SUCH BAD SERVICE IN ANY UK COMPANY BEFORE WHY IS TRADING STANDARDS NOT INTERVENEING? I HAVE REQUESTED REFUND THEY HAVE SAID IT WILL TAKE MORE THEN 28 DAYS I DO NOT HAVE MUCH HOPE THAT THEY WILL REFUND. PLEASE DO NOT BUY FROM THIS COMPANY.

I bought a waterproof mattress from this company for a severely disabled child, stating this when I rang to order and like many other reviewers, they were friendly until they had my money!! They said it was in stock and promised next day delivery. After this it has been an nightmare. Promises of different delivery dates. Stories about broken machinery and all sorts of other delaying tactics. They told me it was in stock, then out of stock, yet on their website it was still showing stock available for next day delivery. I have pointed and shown evidence of this to trading standards. They did not answer my emails, telephone calls, and I was constantly put on to an answer machine. The occasional time I managed to get through to someone they were rude, belligerent, they lied and were completely unprofessional. I have ordered online for fifteen years to many different companies and have never experienced this type of conduct. I have never written a bad review in my life however, I feel very strongly towards a company that preys on vulnerable individuals. Like many other reviewers I have now contacted Trading Standards, have raised an action with Visa and I am then going to go to the small claims court. Any positive reviews I believe are written by the company itself to try and counteract the hundreds of bad reviews. Please read for yourself and do not waste a single penny on Furniture247, Multi Commerce International Ltd. or whatever other name they go under. The quicker Trading Standards does something about them the better

I ordered before I read the reviews and then spent two weeks feeling inadequate to say the least. My item (a waterproof mattress} did not arrive on the first or second forecast date,emails were not answered and conversations with the helpline did not inspire confidence, although they were ultimately accurate, they just didn't use enough words to make you feel that the order process was robust. However,the tracking email arrived on the third forecast date and the delivery process was both quick (I live in Padstow) and faultless,the item was perfect and the user is delighted. I would order again from this firm although not with great expectations about delivery times,
Brian

I ordered to bunk beds and mattresses.

The price was great and delivery took about a week.

When I had some questions setting it up I phoned up their office and they couldn't have been more helpful on the phone explaining the assembly instructions.