I ordered a Bobby Blue Velvet single folding sofa/chair bed on Sunday 16th August, in preparation for welcoming my sister who was staying with us from 19th August. The chair was delivered on time by a... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Furniture Wholesaler
- Kitchen Furniture Store
About FurnitureboxUK
Written by the company
Welcome to Furniturebox – your destination for premium yet affordable furniture that blends value, quality, and style seamlessly. Our range has contemporary designs for living rooms, dining rooms, bedrooms, home offices, hallways, and gardens, all without breaking the bank. We're dedicated to making your dream home a reality without compromising on luxury looks. Experience top-tier products and service, as endorsed by our glowing reviews. Luxury living and budget-friendly prices – that's Furniturebox's commitment.
- Fast and Free Next-Day Delivery: Enjoy swift delivery on business days, Monday to Friday, to UK mainland. Order by 8pm for next day delivery. Some custom orders (beds and sofas) excluded.
- Flexible 30-Day Returns: Return unused items within 30 days of delivery, with most items eligible for free courier collection. Sofas, upholstered beds, and mattresses may incur a collection fee.
- Exceptional Customer Service: Our Customer Experience team is here to address inquiries and resolve issues promptly.
- 2-Year Guarantee: Experience peace of mind with our 2-year guarantee on most of our products. Guarantee ensuring lasting satisfaction.
Shop with confidence at Furniturebox!
Free Next Day Delivery!*
Fast and Free!
Contact info
Unit 6, Indurent Park Chippenham, Clanville Way, SN15 5BD, Chippenham, United Kingdom
- 01747863333
- sales@furniturebox.co.uk
- www.furniturebox.co.uk
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Replied to 100% of negative reviews
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Speedy delivery...
Speedy delivery.... well made seats for the money.... needed another 2 seats to make seating fo 6.... very pleased with my buy.... highly recomended... thank you....

Reply from FurnitureboxUK
Excellent quality
Excellent quality, price and delivery very quick. Great communication too

Reply from FurnitureboxUK
Love the furniture
Love the furniture, a bit fiddly putting together but looks good when done. The only issue was with DPD that delivered the furniture , the first time he came, didn’t knock and claimed we weren’t in as we watched him drive off. The second delivery driver was great

Reply from FurnitureboxUK
I absolutely love my dinning table and…
I absolutely love my dinning table and benches, it is perfect size for my living room and the benches fit under the table making it a perfect space saver. The quality is fantastic and the delivery was super quick. I would 100% recommend.

Reply from FurnitureboxUK
customer services was amazing my table…
customer services was amazing my table arrived without its legs I give customer services a call spoken to Andrea she deal with problem quickly and the legs arrived the next day

Reply from FurnitureboxUK
Had a sofa delivered today and the…
Had a sofa delivered today and the delivery guys were brilliant. They unboxed it put the legs on then took the packaging with them. The sofa looks great and I would definitely recommend them.

Reply from FurnitureboxUK
2 Hamburg Wood Folding Garden chairs - Excellent quality
I bought 2x Hamburg Wood Folding Garden Dining Chairs
HAMB-OUT-DIN-CHR-NAT-2
£129.99
The service was excellent. They came well packed and delivered to my door. The chairs are of extremely well made and I'm very happy to have them in my garden. Thank You Furniturebox UK

Reply from FurnitureboxUK
Good price and quality
Purchased garden furniture. It was well priced, delivered packaged well and easy to put together. DPD did delay my delivery but this was not the fault of Furniturebox. Would buy from this company again.

Reply from FurnitureboxUK
Beautiful solid wood table
We ordered a round extendable table. It was a great price for a solid wood product. The quality of this was superb and it was very easy to put together. We were particularly impressed with the mechanism when the table was extended. We have never seen this before and as it wasn’t shown in the pictures of the product we hadn’t expected it. Perhaps Furniture Box should add it to the description! The table came well packaged and protected and delivery was fast and we were kept informed is its arrival. We would definitely recommend this company and would be happy to purchase off them again.

Reply from FurnitureboxUK
It's lovely, feels it could be better ✨️
After receiving two boxes we very quickly realised it was a flat-pack jobby... it's not really fault of the company, I thought I read it thoroughly only to realise it was the very last sentence on the description 😅.
The company claim for the cushions to be anti-slip - i'm finding this to not be the case and having to readjust them often which is frustrating as it was one of the big incentives that lead me to purchasing.
However, I loved that it came with the table - it wasn't clear at first and the fact it comes with a protective cover. That's a lovely touch.
Delievery times were easy and precise.
I personally feel the price is just slightly over what I think is reasonable for the quality when there is so much competition in other companies.

Reply from FurnitureboxUK
Fabulous furniture and speedy delivery
Fabulous furniture and speedy delivery. Fairly easy to put together when received.

Reply from FurnitureboxUK
This company has exceptionally good…
This company has exceptionally good customer service unlike any I have encountered before

Reply from FurnitureboxUK
Amazing service
Amazing service. Ordered our lovely garden parasol yesterday . Delivery today and I'm delighted with it .
Great quality and value 👌

Reply from FurnitureboxUK
Dining table / chairs all in good…
Dining table / chairs all in good condition and as described . Value for money and good quality.

Reply from FurnitureboxUK

Reply from FurnitureboxUK
Excellence from Furniturebox
The process of purchasing from Furniturebox was a pleasure from start to finish. They responded to my initial enquiry in a timely fashion, their customer service operatives are knowledgeable and listen, no AI bots doing the work just genuine people who cared that your customer experience with them was excellent.
The products are of an excellent quality at cost effective pricing. The delivery was next day and they delivered into the property at a very small charge and removed the packaging.

Reply from FurnitureboxUK
A1 service from Furniture box.
A1 service from Furniture box.
Item delivered on time and with care via great delivery driver.
Extremely pleased with my new furniture.
Would definitely recommend!

Reply from FurnitureboxUK
Good notification for when it was…
Good notification for when it was arriving. Not too bad putting it together definitely needed 2people . Looks superb in the conservatory, very comfortable chairs too

Reply from FurnitureboxUK
Excellent service and I liked that you…
Excellent service and I liked that you can choose the day for your goods to be delivered. I had a slight damage however the staff was able to help and rectify the problem and they got back to me straightaway, plus it was good to speak to a real person. Definitely would use Furniturebox UK again, because of these criteria which are important to me: delivery, quality service and good customer service

Reply from FurnitureboxUK
I would recommend
I had a great experience with this company. Had a delivery issue which was sorted promptly. Customer service very quick to answer and the bed is great. Very happy overall, I would use them again in the future

Reply from FurnitureboxUK
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