FurnitureboxUK Reviews 

10,251
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the delivery is exceptionally fast and reliable, often arriving the next day. Consumers also appreciate the sturdy quality and attractive design of the products, noting that items arrive well-packaged and are remarkably straightforward to assemble at home. Some reviewers were not happy with certain product flaws, mentioning issues like broken items, rust, or feeling the internal metal frame through the furniture. However, a few consumers experienced disappointment when items did not last as expected, noting durability concerns or pointing out that the supplied covers required replacements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the stylish designs, comfort, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting swift next-day arrivals and... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and appreciation for sturdy... See more

Order

Users describe positive interactions with order, noting an informative website and an easy ordering process.... See more

Service

Consumers find service to be positive, highlighting a smooth, great experience from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a Bobby Blue Velvet single folding sofa/chair bed on Sunday 16th August, in preparation for welcoming my sister who was staying with us from 19th August. The chair was delivered on time by a... See more

Rated 5 out of 5 stars

Ordered 6 chairs and a dining room table. The chairs came separately wit no issues. The table came in three separate boxes. On inspection there was one part of the table damaged, called Furniturebox i... See more

Company replied

Rated 5 out of 5 stars

Lovely solid wood bedside cabinets. Feel really sturdy, look great and were packaged really well, ensuring no scrapes or damage in transit. Also, nice that they came fully assembled, made things very... See more

Company replied

Rated 5 out of 5 stars

From start to finish the service was great . The furniture looks amazing. The assembling wasn’t easy but we got there. I do recommend the instructions to be clearer and maybe the screws in indivi... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Accessories
  5. Furniture Wholesaler
  6. Kitchen Furniture Store

About FurnitureboxUK

Written by the company

Welcome to Furniturebox – your destination for premium yet affordable furniture that blends value, quality, and style seamlessly. Our range has contemporary designs for living rooms, dining rooms, bedrooms, home offices, hallways, and gardens, all without breaking the bank. We're dedicated to making your dream home a reality without compromising on luxury looks. Experience top-tier products and service, as endorsed by our glowing reviews. Luxury living and budget-friendly prices – that's Furniturebox's commitment.

  • Fast and Free Next-Day Delivery: Enjoy swift delivery on business days, Monday to Friday, to UK mainland. Order by 8pm for next day delivery. Some custom orders (beds and sofas) excluded.
  • Flexible 30-Day Returns: Return unused items within 30 days of delivery, with most items eligible for free courier collection. Sofas, upholstered beds, and mattresses may incur a collection fee.
  • Exceptional Customer Service: Our Customer Experience team is here to address inquiries and resolve issues promptly.
  • 2-Year Guarantee: Experience peace of mind with our 2-year guarantee on most of our products. Guarantee ensuring lasting satisfaction.

Shop with confidence at Furniturebox!

Free Next Day Delivery!*

Fast and Free!

*Next-day delivery is available on UK mainland orders placed before 8PM, Monday to Friday. Larger items, such as beds and sofas, may have different delivery times

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(10,251)

1,265 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy delivery...

Speedy delivery.... well made seats for the money.... needed another 2 seats to make seating fo 6.... very pleased with my buy.... highly recomended... thank you....

June 26, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Thank you so much for your wonderful review! We're delighted to hear that your additional chairs arrived quickly and that you're pleased with both the quality and value for money.

It's great to know you've now got seating for six and that the new chairs are the perfect addition to your set. We really appreciate your recommendation and are so pleased you're happy with your purchase.

Thank you for choosing Furniturebox, and we hope you enjoy your furniture for many years to come.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Excellent quality

Excellent quality, price and delivery very quick. Great communication too

June 26, 2026
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Reply from FurnitureboxUK

Thank you for your fantastic review! We're delighted to hear that you were so pleased with the quality of your furniture, the great value for money, and our quick delivery service.

It's also wonderful to know that our communication kept you informed throughout your order. Providing a smooth and enjoyable shopping experience is something we always strive for, so your kind feedback means a lot to us.

Thank you for choosing Furniturebox. We hope to welcome you back again in the future!

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Love the furniture

Love the furniture, a bit fiddly putting together but looks good when done. The only issue was with DPD that delivered the furniture , the first time he came, didn’t knock and claimed we weren’t in as we watched him drive off. The second delivery driver was great

June 26, 2026
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Reply from FurnitureboxUK

Thank you for your review! We're so pleased to hear that you love your new furniture and that you're happy with how it looks now it's all assembled. We appreciate your feedback about the assembly too, and we'll be sure to pass it on to our team.

We're sorry to hear about the initial delivery experience with DPD. We understand how frustrating that must have been, especially when you were at home. However, we're glad to hear that the second delivery driver provided a much better service and helped get your order to you successfully.

Thank you for taking the time to share your experience and for choosing Furniturebox. We hope you enjoy your new furniture for many years to come.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

I absolutely love my dinning table and…

I absolutely love my dinning table and benches, it is perfect size for my living room and the benches fit under the table making it a perfect space saver. The quality is fantastic and the delivery was super quick. I would 100% recommend.

July 10, 2026
Unprompted review
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Reply from FurnitureboxUK

Thank you so much for your fantastic review! We're delighted to hear that you absolutely love your dining table and benches.

It's wonderful to know that they're the perfect size for your living room and that the benches tuck neatly underneath the table, making them such a great space-saving solution. We're also thrilled that you're impressed with the quality and that your order arrived so quickly.

Thank you for your recommendation and for taking the time to share your experience. We really appreciate your support and hope you enjoy your new furniture for many years to come.

Best wishes,
FurnitureboxUK 🪑📦

Rated 4 out of 5 stars

customer services was amazing my table…

customer services was amazing my table arrived without its legs I give customer services a call spoken to Andrea she deal with problem quickly and the legs arrived the next day

June 25, 2026
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Reply from FurnitureboxUK

Thank you for your lovely review!

We're sorry that your table arrived without its legs, but we're delighted to hear that Andrea was able to resolve the issue so quickly for you. It's great to know that the replacement legs arrived the very next day and that our customer service team helped turn things around.

We'll be sure to pass your kind words on to Andrea – she'll be thrilled to receive the recognition. Thank you for choosing Furniturebox, and we hope you enjoy your new table for years to come.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Had a sofa delivered today and the…

Had a sofa delivered today and the delivery guys were brilliant. They unboxed it put the legs on then took the packaging with them. The sofa looks great and I would definitely recommend them.

July 9, 2026
Unprompted review
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Reply from FurnitureboxUK

Thank you for your wonderful review! We're so pleased to hear that you're happy with your new sofa and that it looks great in your home.

It's especially lovely to hear your kind words about the delivery team. We'll be sure to pass on your feedback to them – we're delighted they provided such a great service by unboxing the sofa, assembling it, and taking all the packaging away.

Thank you for your recommendation and for choosing Furniturebox. We hope you enjoy your new sofa for many years to come, and we look forward to welcoming you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

2 Hamburg Wood Folding Garden chairs - Excellent quality

I bought 2x Hamburg Wood Folding Garden Dining Chairs
HAMB-OUT-DIN-CHR-NAT-2
£129.99
The service was excellent. They came well packed and delivered to my door. The chairs are of extremely well made and I'm very happy to have them in my garden. Thank You Furniturebox UK

July 9, 2026
Unprompted review
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Reply from FurnitureboxUK

Thank you so much for your fantastic review! We're delighted to hear that you're so pleased with your Hamburg Wood Folding Garden Dining Chairs.

It's wonderful to know they arrived well packaged, were delivered smoothly, and that you're impressed with the quality and craftsmanship. We hope they make a fantastic addition to your garden and that you enjoy them for many seasons to come.

Thank you for your kind words and for choosing Furniturebox. We really appreciate your support and hope to welcome you back again in the future.

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Good price and quality

Purchased garden furniture. It was well priced, delivered packaged well and easy to put together. DPD did delay my delivery but this was not the fault of Furniturebox. Would buy from this company again.

June 25, 2026
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Reply from FurnitureboxUK

Thank you for your wonderful review! We're delighted to hear that you're pleased with your garden furniture and found it to be well priced, well packaged, and easy to assemble.

We also really appreciate your understanding regarding the delivery delay. While we're sorry it didn't arrive as originally planned, we're grateful you recognised that this was outside of our control.

Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear you'd shop with Furniturebox again, and we look forward to welcoming you back in the future!

Best wishes,
FurnitureboxUK 🪑📦

Rated 5 out of 5 stars

Beautiful solid wood table

We ordered a round extendable table. It was a great price for a solid wood product. The quality of this was superb and it was very easy to put together. We were particularly impressed with the mechanism when the table was extended. We have never seen this before and as it wasn’t shown in the pictures of the product we hadn’t expected it. Perhaps Furniture Box should add it to the description! The table came well packaged and protected and delivery was fast and we were kept informed is its arrival. We would definitely recommend this company and would be happy to purchase off them again.

June 24, 2026
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Reply from FurnitureboxUK

Thank you for the recommendation and we are so happy to see that you were impressed with the table mechanism on your lovely table.
Please come back and visit soon!
Best wishes
The Furniturebox Team

Rated 3 out of 5 stars

It's lovely, feels it could be better ✨️

After receiving two boxes we very quickly realised it was a flat-pack jobby... it's not really fault of the company, I thought I read it thoroughly only to realise it was the very last sentence on the description 😅.

The company claim for the cushions to be anti-slip - i'm finding this to not be the case and having to readjust them often which is frustrating as it was one of the big incentives that lead me to purchasing.

However, I loved that it came with the table - it wasn't clear at first and the fact it comes with a protective cover. That's a lovely touch.

Delievery times were easy and precise.

I personally feel the price is just slightly over what I think is reasonable for the quality when there is so much competition in other companies.

June 24, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hello, and I am sorry to hear that you have an issue with the anti slip cushions, please feel free to get in touch with our customer success specialists to see if they can help with the issue, I am sure they would be more than happy to help find a solution for you.
Its great that you are enjoying the table and its protective cover and that the delivery times were easy for you.
Thank you for your honest review, we truly appreciate all feedback from our lovely customers!
Best wishes
The Furniturebox Team

Rated 5 out of 5 stars

Amazing service

Amazing service. Ordered our lovely garden parasol yesterday . Delivery today and I'm delighted with it .
Great quality and value 👌

July 7, 2026
Unprompted review
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Reply from FurnitureboxUK

It looks like that parasol is definitely needed with this weather! Thank you for the review.
Best wishes
The Furniturebox Team

Rated 5 out of 5 stars

Dining table / chairs all in good…

Dining table / chairs all in good condition and as described . Value for money and good quality.

June 23, 2026
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Reply from FurnitureboxUK

Its great to see you found the chairs good quality and value for money!
Best wishes
The Furniturebox Team

Rated 5 out of 5 stars

Great

Fast delivery, easy to order, lots of choice, good quality products

June 23, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Thank you for the great review!
Best wishes
The Furniturebox Team

Rated 5 out of 5 stars

Excellence from Furniturebox

The process of purchasing from Furniturebox was a pleasure from start to finish. They responded to my initial enquiry in a timely fashion, their customer service operatives are knowledgeable and listen, no AI bots doing the work just genuine people who cared that your customer experience with them was excellent.

The products are of an excellent quality at cost effective pricing. The delivery was next day and they delivered into the property at a very small charge and removed the packaging.

June 24, 2026
Unprompted review
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Reply from FurnitureboxUK

Our customer success specialists really care about their customers and it definitely shows and we are so happy that you found our products excellent quality!
Best wishes
The Furniturebox Team

Rated 5 out of 5 stars

A1 service from Furniture box.

A1 service from Furniture box.
Item delivered on time and with care via great delivery driver.
Extremely pleased with my new furniture.
Would definitely recommend!

June 23, 2026
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Reply from FurnitureboxUK

Such a nice review, thank you!
It is very much appreciated
Best wishes
The Furniturebox Team

Rated 5 out of 5 stars

Good notification for when it was…

Good notification for when it was arriving. Not too bad putting it together definitely needed 2people . Looks superb in the conservatory, very comfortable chairs too

June 23, 2026
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Reply from FurnitureboxUK

Great news that the chairs are comfortable and it looks good.
Thanks for the great review!
Best wishes
The Furniturebox Team

Rated 5 out of 5 stars

Excellent service and I liked that you…

Excellent service and I liked that you can choose the day for your goods to be delivered. I had a slight damage however the staff was able to help and rectify the problem and they got back to me straightaway, plus it was good to speak to a real person. Definitely would use Furniturebox UK again, because of these criteria which are important to me: delivery, quality service and good customer service

June 19, 2026
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Reply from FurnitureboxUK

Thank you and its so nice to know that even though you did have an issue, you were able to speak with someone straightaway to resolve it.
Please come back soon!
Best wishes
The Furniturebox Team

Rated 5 out of 5 stars

I would recommend

I had a great experience with this company. Had a delivery issue which was sorted promptly. Customer service very quick to answer and the bed is great. Very happy overall, I would use them again in the future

June 19, 2026
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Reply from FurnitureboxUK

Thank you for such a great review and we are so pleased the bed is great!
Best wishes
The Furniturebox Team

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