Ordered 6 chairs and a dining room table. The chairs came separately wit no issues. The table came in three separate boxes. On inspection there was one part of the table damaged, called Furniturebox i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely solid wood bedside cabinets. Feel really sturdy, look great and were packaged really well, ensuring no scrapes or damage in transit. Also, nice that they came fully assembled, made things very... See more
Company replied
Did my due diligence on reader reviews and decided to purchase our egg chair double rattan from Furniturebox. It arrived very quickly and was very well packaged. Easy to put together and now has p... See more
Company replied
The modular outdoor sofa Riviera is stylish, well designed and compact but can accommodate all 5 of us. It was delivered next day, was easy to assemble and is lightweight. We wanted max seating and m... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Furniture Wholesaler
- Kitchen Furniture Store
About FurnitureboxUK
Written by the company
Welcome to Furniturebox – your destination for premium yet affordable furniture that blends value, quality, and style seamlessly. Our range has contemporary designs for living rooms, dining rooms, bedrooms, home offices, hallways, and gardens, all without breaking the bank. We're dedicated to making your dream home a reality without compromising on luxury looks. Experience top-tier products and service, as endorsed by our glowing reviews. Luxury living and budget-friendly prices – that's Furniturebox's commitment.
- Fast and Free Next-Day Delivery: Enjoy swift delivery on business days, Monday to Friday, to UK mainland. Order by 8pm for next day delivery. Some custom orders (beds and sofas) excluded.
- Flexible 30-Day Returns: Return unused items within 30 days of delivery, with most items eligible for free courier collection. Sofas, upholstered beds, and mattresses may incur a collection fee.
- Exceptional Customer Service: Our Customer Experience team is here to address inquiries and resolve issues promptly.
- 2-Year Guarantee: Experience peace of mind with our 2-year guarantee on most of our products. Guarantee ensuring lasting satisfaction.
Shop with confidence at Furniturebox!
Free Next Day Delivery!*
Fast and Free!
*Next-day delivery is available on UK mainland orders placed before 8PM, Monday to Friday.
Larger items, such as beds and sofas, may have different delivery times
Contact info
Unit 6, Indurent Park Chippenham, Clanville Way, SN15 5BD, Chippenham, United Kingdom
- 01747863333
- sales@furniturebox.co.uk
- www.furniturebox.co.uk
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and great value
I couldn’t be happier with my new garden furniture set. It’s incredibly sturdy, very comfortable, and looks fantastic in the garden. The two built-in side tables are so useful, and having the additional table gives plenty of space for drinks and snacks when entertaining.
The furniture box was also excellent and provides loads of storage while keeping everything neat and tidy.
The whole experience was made even better by the company. They were brilliant to deal with from start to finish, and I was amazed to receive next-day delivery. Excellent customer service, high-quality furniture, and a hassle-free buying experience. I would definitely recommend them to anyone looking for stylish, well-made garden furniture.
July 16, 2026
Reply from FurnitureboxUK
Hello Bernadette,
Thank you for your order and for your kind feedback.
We are pleased to hear that you couldn't be happy with your new garden furniture, this is fantastic news, and it looks good in the garden too! Also it is great to hear feedback regarding us as a company, and your overall experience, this is most appreciated.
Thank you again for your order, we hope to welcome you back again soon.
Best wishes,
The Furniturebox Team
Good value - highly recommended
Delivery was fast and reasonable. The beds far exceeded my expectations for the cost. In fact I was thrilled to see they were made from (it think) tulipwood rather than pine. All the bits for assembly were included and there was even a bag of extras - just in case. The instructions were clear and the assembly itself was easy with a few simple tools. I will shop here again.
July 16, 2026
Reply from FurnitureboxUK
Hello Paulo,
Thank you for your order and your kind feedback.
We are pleased to hear that you are happy with your fast delivery, and that you are thrilled with how they are made. Also it is great to hear that assembly was straightforward and simple.
Thank you again for your order, we look forward to welcoming you back again soon.
Best wishes,
The Furniturebox Team
Reply from FurnitureboxUK
Hello Jenny,
Thank you for your order and for your kind feedback.
We are pleased to hear that you are happy with the table and chairs received, and also the delivery service that you experienced.
Thank you again for your order, we hope to welcome you back soon.
Best wishes,
The Furniturebox Team
Great Experience
Very pleased with my purchase.
Communication on delivery was great and the furniture arrived extremely well packaged. Instructions for assembly were clear and concise. Would definitely recommend.
July 16, 2026
Reply from FurnitureboxUK
Hello Samantha,
Thank you for your order and for your kind feedback.
We are pleased to hear that you are happy with your purchase overall, and that the communication during delivery was great. It is also wonderful to hear that assembly was simple and easy to understand.
Thank you again for your order, we hope to welcome you back again soon.
Best wishes,
The Furniturebox Team
Reply from FurnitureboxUK
Thank you!
Best wishes
The Furniturebox Team
DO NOT BUY! With response to Furniturebox Comments
As a response to Furniturebox - the only comment I have is too little too late. It cannot be left since 16th of June to process this when we are simply no longer available.
A decent response would have been either 1. To arrange inspection asap 2. Ask for return for inspection and options 3. Now that this case has been mishandled so much causing a risk to the family which we have tried to convey in multiple communications both with Customer Services of Furniturebox and Debenhams Team where we actually made the purchase and to the warranty team. We set up clear deadlines after lack of communication and are now imposing these deadlines and have processed action as we sit necessary. You have turned a complaint decent customer to a stressed customer. I dont take it lightly to place any review let alone negative review online to any firm. I hope this effort shows the extend thos process has been a negative impact to us. Please do not portray yourself as taking action now this is online as its too little too late.
....
I am extremely disappointed with my experience dealing with Furniturebox regarding a faulty sofa purchased through the Debenhams Marketplace.
After only a few months of normal domestic use, the sofa developed a significant fault. One side lost its support, and the internal metal frame could be felt through the seating area whenever we sat or lay down. This has caused considerable discomfort and back pain for both myself and my partner, and other family members, including our young children, have also found it uncomfortable to use.
I first reported the issue on 16 June 2026 and fully cooperated with every request made by Furniturebox. I submitted a warranty claim, provided photographs and videos, and supplied all the information requested. Despite this, the process became unnecessarily drawn out. I was repeatedly asked for information that had already been provided, and communication between departments appeared inconsistent.
It took almost two months before an independent inspection was finally arranged. During that time, we were left with a faulty sofa in our home and no meaningful resolution. The delays created unnecessary stress and inconvenience for my family.
I appreciate that Furniturebox has now instructed an independent inspection, and I hope the matter will finally be resolved. However, this should have happened much sooner. Customers should not have to spend weeks chasing a warranty claim on a product that has failed after such a short period of use.
Based on my experience so far, I cannot recommend Furniturebox's after-sales service. I hope they improve the way warranty claims are handled, particularly communication, consistency and response times.
July 29, 2026
Unprompted review
Reply from FurnitureboxUK
Hi Alexandra,
Thank you for taking the time to share your experience. We are really sorry to hear how disappointing this process has been for you and appreciate the frustration caused by the length of time it has taken to progress your warranty claim.
Whilst it can sometimes take a little while for a warranty claim to be fully assessed in order to reach a fair outcome, I understand that this has taken longer than both us and yourself would have expected.
We also understand how concerning it is when a product does not perform as expected, and we sincerely apologise for the inconvenience this has caused you and your family.
I can confirm that an independent inspection has now been arranged as part of our warranty process. This assessment is important in helping us establish the cause of the reported issue and ensure that the appropriate resolution is provided for you.
Customer feedback is extremely valuable to us, and we are sorry that, on this occasion, we did not meet the level of service we strive to provide due to the time it had taken to discuss with the supplier, and that has left the process feeling drawn out.
We remain committed to working with you to bring this matter to a conclusion and will continue to assist in any way we can throughout the remainder of your claim.
Best wishes,
The Furniturebox Team.
Easy ordering process
Easy ordering process. Great delivery on time on the day we requested. Quality of items looks good.
Would recommend and use the company again.
Delivery really made the difference, so nice to deal with a company that does it right.
July 15, 2026
Reply from FurnitureboxUK
What a lovely review and thanks for recommending us! Its great that you are happy with the quality of the item as well.
Best Wishes
The Furniturebox Team
Reply from FurnitureboxUK
Thank you so much!
Best Wishes
The Furniturebox Team
Beautful well made coffee table
Easy to order online. Images true to real product. Quick delivery and really easy to put together.
Coffee table looks lovely
July 15, 2026
Reply from FurnitureboxUK
We are pleased to hear that you found the online ordering easy to use and delivery was quick. Enjoy your coffee table!
Best Wishes
The Furniturebox Team
Good for price (would recommend)
Arrived in good condition. The bed had a small bit of damage on one of the panels but once the mattress was on the bed it wasn’t visible. Easy to put together. Looks great and quality was good for the price.
July 15, 2026
Reply from FurnitureboxUK
Thank you for your review and its great to hear you are happy with the quality and the price!
Best Wishes
The Furniturebox Team
A very gorgeous and functional dining table.
We searched for a dining table for so long, we found the Leonardo dining table and we fell in love with it immediately. This dining table is absolutely gorgeous and functional at the same time. We love this dining table and how gorgeous it sits in our dining area. Thank you Furniture Box.
July 17, 2026
Unprompted review
Reply from FurnitureboxUK
Thank you for your lovely feedback and we are so pleased you are happy with the Leonardo, its such a good choice!
Best Wishes
The Furniturebox Team
Furniture arrived on time
Furniture arrived on time. Clear instructions enabled construction. Very pleased with furniture
July 14, 2026
Reply from FurnitureboxUK
Hello David,
Thank you for your order and for your kind feedback.
We are pleased to hear that your order arrived on time and had clear instructions for assembly. It is also great to hear that you are pleased with the furniture you received.
Thank you again for choosing us, we hope to welcome you back soon, please do let us know if you have any questions.
Best wishes,
The Furniturebox Team
Really stylish kitchen table and 4…
Really stylish kitchen table and 4 chairs purchased at a very competitive price. Very easy to follow assembly instructions. Delivery was quick and all the items were so well packaged and there were even spares.
July 14, 2026
Reply from FurnitureboxUK
Hi,
Thank you for your order and for your kind feedback.
We are really pleased to hear that you are happy with the easy to follow assembly instructions, along with the quick delivery and well packaged order, this feedback is most appreciated.
Thank you again for choosing us, we hope to welcome you back soon, do let us know if you have any questions.
Best wishes,
The Furniturebox Team
An excellent service from this company
An excellent service from this company, ordered one day ,delivered the next with no hassle.
The items were very well packed and protected so no damaged corners or edges to worry about.
Easy self assembly and sturdy construction, no wobbles or shakes.
Very nicely finished and look as though they will be durable.
I would certainly recommend them, seem far better than the well known rival.
July 14, 2026
Reply from FurnitureboxUK
Hello Stephen,
Thank you for your order and for your kind feedback.
We are pleased to hear that you are happy with the service received and the hassle free delivery. It is also great to hear that assembly was straightforward and the Lynton Black Wooden Dining Chairs offer a nice finish in your home.
Thank you again for choosing us, we hope to welcome you again soon, please do let us know if you have any questions.
Best wishes,
The Furniturebox Team
Easy to order
Easy to order. Great website. Colours are true. Quick delivery. Excellent packaging.
July 10, 2026
Reply from FurnitureboxUK
Hello Wendy,
Thank you for your order and kind feedback.
We are pleased to hear that you are happy with your experience including the ease of ordering and quick delivery. It is also great to hear that the colour is as expected and you are happy with the packaging.
Thank you again for choosing us, we hope to welcome you again soon, please do let us know if you have any questions.
Best wishes,
The Furniturebox Team
Dining chairs
I ordered two dining chairs
Which arrived two days later as per their emails . Great communication and Free delivery 🚚
July 13, 2026
Reply from FurnitureboxUK
Hello Gavin,
Thank you for your order and kind feedback.
We are pleased to hear that your dining chairs arrived on time as per our communication. We pride ourselves in offering our quick delivery service with free delivery, so your feedback is most appreciated.
Thank you again for choosing us, we hope to welcome you again soon, please do let us know if you have any questions.
Best wishes,
The Furniturebox Team
Reply from FurnitureboxUK
Hello Debbie,
Thank you for your order and kind feedback.
We are please to hear that your order arrived on time and that you are pleased with the value for money.
Thank you again for choosing us, we hope to welcome you back soon, please do let us know if you have any questions.
Best wishes,
The Furniturebox Team
Great product
Great product. Easy to essemble, quick delivery. Really pleased with my 6 bar stools, they've added the final touch to my new kitchen.
July 13, 2026
Reply from FurnitureboxUK
Hi Louise,
Thank you for your order and your kind feedback.
We are pleased to hear that your order arrived safely and was easy to assemble with a quick delivery. It is great that they have added the final touch to your new kitchen.
Thank you again for choosing us, we hope to welcome you again soon, please let us know if you have any questions.
Best wishes,
The Furniturebox Team
Perfectly packed with lots of…
Perfectly packed with lots of protection. Table and chairs in perfect condition, and are good quality. Would absolutely 💯 % recommend. Very fast service, fabulous 👌 👏
July 13, 2026
Reply from FurnitureboxUK
Hi Mary,
Thank you for your order and for your kind feedback.
We are pleased to hear that your order arrived well packed and in perfect condition, this is fantastic news. It is also great to hear about the fast and efficient service you received.
Thank you again for ordering with us, we hope to welcome you again soon, please do let us know if you have any questions.
Best wishes,
The Furniturebox Team
Quality of product good Fast delivery…
Quality of product good Fast delivery Easy to follow assemble instructions
July 13, 2026
Reply from FurnitureboxUK
Hi,
Thank you for your order and for your kind feedback.
We are pleased to hear that you are happy with the quality of your order, and the fast delivery that you experienced. It is also great to hear about the simple assembly following the instructions.
Thank you again for your order, we hope to welcome you back soon, please do let us know if you have any questions.
Best wishes,
The Furniturebox Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.