We spotted what we were looking for toreplace four tired dining chairs on the website and at a great price so ordered them there and then. They were delivered next day which was brilliant and meant we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great choice. Luxurious feel & look to my bar stools, the green goes so well with the oak island. Pity they don’t swivel. Needs two people to put together. Very happy with ordering, delivery & qu... See more
Excellent experience from ordering to delivery. Received up to date delivery tracking and arrived on the correct date and time. Furniture seems good so far, only had the settee set up for one day but... See more
We had an excellent experience with Furniture & Choice. We were really pleased with the furniture. The delivery happened on time, The driver & mate were friendly & professional. Apologies for only s... See more
Company details
About Furniture And Choice
Written by the company
We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.
Keep on living with Furniture And Choice.
Browse our range of living and dining furniture at www.furniturechoice.co.uk
Furniture And Choice
Written by the company
- How did we do? Good or bad - we'd love to know.
- Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.
Contact info
Unit 22 Bankfield Business Park, WF14 9DQ, Mirfield, United Kingdom
- 0333 015 0000
- info@furniturechoice.co.uk
- www.furniturechoice.co.uk
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality chairs from a British company
Excellent service, high quality chairs at a very good price
July 28, 2026
Poor quality
Very poor quality- uneven chair legs, split in the wood on a chair, table top marks with the lightest of touch and the join allowing it to extend doesn’t close properly. Emailed and told it was outside the 14 day return policy, however we had only just put it together due to a bereavement. This product is ok but not worth the price at all, quality suggests should be around £200 and not £800.
July 17, 2026
Unprompted review
Reply from Furniture And Choice
Dear Stacey
Many thanks for leaving us a Trustpilot review.
I am very sorry to hear that you are not happy with the quality of the dining set you had delivered on the 3rd July.
Having reviewed your order details, we are unable to take any action regarding the marks on the table top which you state have mainly been caused by accidental damage in the home. We have however, contacted you to see if you want us to investigate the issue with the chairs but to date you have not responded. If you do wish us to look at this issue, as requested previously, please forward images.
Kind regards
Gill Phillips
Customer Service Manager
Great furniture
Great furniture , great size & comfort
Ordered & delivered within a few days
Very happy with everything
July 30, 2026
Purchasing process was easy and…
Purchasing process was easy and delivery was super quick. Ordered late in the evening and received in just less than 48 hours. Very impressed with how quickly it came. All parts were included and undamaged. The delivery driver was very pleasant too.
August 5, 2026
My last experience was perfect…
My last experience was perfect delivered exactly on time. No fuss.
July 29, 2026
Great service
Kept us informed all the way from ordering the chairs. Delivered to the site office and not my address leaving us to make a few trips .not blaming Furniture and choice .The chairs are great .
August 5, 2026
Absolutely brilliant Sofa
Absolutely brilliant Sofa! It was so easy to put together 10mins ! The fabric was exactly right and lovely comfortable sofa! My teenager son is really happy with it in his newly decorated games room ! Thank you and great customer service too who helped with any pre sale questions I had. Would definitely buy from this company again.
August 5, 2026
Good quick service
Good quick service. Have bought these sofas before in faux leather but broke down so bought the fabric one this time. The sofas themselves are lovely & comfy
August 4, 2026
I absolutely love my dining table and…
I absolutely love my dining table and chairs. They came ontime and is such good quality.
July 28, 2026
Absolutely beautiful chairs
Absolutely beautiful chairs, well made and a stunning addition to our room. Swatches were delivered in two days, so we could ensure the colour went with our decor and then we placed an order for four of them. So glad we used this company and delivery was exactly as stated. Highly recommend the chairs and the company. Fantastic product, great product, great company.
August 3, 2026
Only got the sofa 5 years ago and it…
Only got the sofa 5 years ago and it has peeled in and frayed looks awful! Complained to customer service who were not one but interested
August 4, 2026
Unprompted review
Reply from Furniture And Choice
Dear Sharon
Many thanks for leaving us a Trustpilot review.
I am very sorry to hear you are not satisfied with the outcome of your complaint. You will recall that I dealt with your complaint personally.
You purchased your sofas in 2022, some 4 years ago. As I said to you in my correspondence, the lifetime of a sofa much depends on usage. As the sofa had deteriorated due to wear and tear we advised that we would not be taking any further action. You confirmed you would be forwarding a technician's report, but to date, this has not yet been received.
Once again I apologise if this was not the outcome you were expecting.
Kind regards
Gill Phillips
Customer Service Manager
The guys who delivered our goods were…
The guys who delivered our goods were very friendly & helpful, were very grateful for their service. They arrived when expected. Would recommend strongly.
Thanking you. Mr Pinkus.
August 3, 2026
Really love the quality of our chairs
Really love the quality of our chairs. Easy to order online and looked identical colour as on the website. Arrived exactly on the date and time as specified. Well packaged and simple to assemble chairs. Just perfect.
The only negative point I would make, is nothing to do with the company itself but the delivery driver was very aloof, literally knocked on the door and didn’t speak once. I thought he was going to bring another box to the door as went to the back of his van, but he shut the doors and hopped into the driving seat without a goodbye or backward glance. Just a polite hello or goodbye would have been nice.
July 31, 2026
Great price and delivery.
July 24, 2026
Good value
Good value, speedy delivery as sofa was in stock 10 out of 10 all round very pleased
July 31, 2026
Fabulous chairs !
I’m so glad I ordered these fabulous chairs they look great with my decor I’m just waiting on my white marble table so then it will all come together.
The chairs look & feel very lush !
July 31, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.