Furniture And Choice Reviews 

30,398
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,215 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that placing orders online is simple and straightforward, while delivery services are consistently prompt, professional, and allow picking convenient delivery dates. People also love the overall furniture quality, noting that the items are very comfortable, solidly constructed, and look fantastic in their homes. Some reviewers were not happy with product defects, specifically mentioning uneven chair legs, poorly fitting components, or split seams on sofas. Consumers additionally noted occasional delivery delays, shipments split across multiple separate days, or missing small assembly hardware such as screws upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are well-made and look fantastic.... See more

Delivery service

Customers had positive experiences with the delivery service, often highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with their furniture... See more

Order

People report positive experiences with order processes, highlighting how easy it is to shop online.... See more

Service

Consumers find service to be positive, highlighting a great experience from start to finish with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We spotted what we were looking for toreplace four tired dining chairs on the website and at a great price so ordered them there and then. They were delivered next day which was brilliant and meant we... See more

Rated 5 out of 5 stars

Great choice. Luxurious feel & look to my bar stools, the green goes so well with the oak island. Pity they don’t swivel. Needs two people to put together. Very happy with ordering, delivery & qu... See more

Rated 5 out of 5 stars

Excellent experience from ordering to delivery. Received up to date delivery tracking and arrived on the correct date and time. Furniture seems good so far, only had the settee set up for one day but... See more

Rated 5 out of 5 stars

We had an excellent experience with Furniture & Choice. We were really pleased with the furniture. The delivery happened on time, The driver & mate were friendly & professional. Apologies for only s... See more


Company details

  1. Furniture Store
  2. Living Room Furniture Store
  3. Sofa Store

About Furniture And Choice

Written by the company

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Written by the company

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30K reviews

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Replied to 96% of negative reviews

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4.7

All reviews

(30,398)

1,137 reviews in the last 12 months

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Rated 5 out of 5 stars

Dining chairs

Chairs were as described. Fast and secure delivery. Looked beautiful with my dining table. Only downside was i ordered 6 chairs, they came in 2 separate deliveries. So had to wait for different delivery times. The product itself can not fault, easy yo assemble and very good quality for price.

July 15, 2026
Rated 5 out of 5 stars

Second suite but disappointed

I had a leather suite from these guys and I loves it. But due to my daughter unforseen ciecustances I gave it to her and I ordered another one opting this time for a soft velour type.
Within a few months it started to go saggy I thought maybe it would bounce back but when it didn't I contacted them
Very quickly they sent an apparent expert who said it was fine despite by now it was sagging on both the 3 and the 2 seaters he said this is natural with this type of settee and the way its made I said I wasnt happy but he went off to report back but told me they wouldn't do anything
The company never came back to me and because at the time I was very ill I never chased it. Both settes look really saggy now and I cover them up as it doesn't look nice I am very disappointed because this company is perfect in every other way price delivery excellent if anyone else else has the Kansas velour suite I would be intrerested to know if you have had the same problem
my daughters sofa still looks brand new (the one I gave her) other than this experience I know they are a very good company to buy from.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new sofa

I absolutely love my new sofa! It’s a perfect fit for my living room and is very comfortable, the colour is stunning and so unique which is why a chose it! Highly recommend this product

July 14, 2026
Rated 5 out of 5 stars

Sofa was delivered by two extremely…

Sofa was delivered by two extremely pleasant guys. They were clearly trying their best to deliver everyones items on time even though they hd encountered severe traffic delays. They were so polite and carried the three seater sofa up the spiral staircase to my flat on second floor without a single complaint. Lexi sofa is gorgeous and even nicer than pictures. Very comfy too. Happy customer. Highly recommend.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

The chairs are great

The chairs are great, very well built and very comfortable. Fittings are great and easy to put together with the instructions very clear and how to care for them in the future. Dispatched super quick, just held up as Royal Mail are terrible.. will definitely use again. Thanks

July 10, 2026
Rated 1 out of 5 stars

Ordered 5 chairs a few years back

Ordered 5 chairs a few years back. They were lovely. However one chair has developed rips and scuffs. All other chairs are fine. They sent a defective chair. Explained this to customer service. I was ready to buy another asked for a small discount as a courtesy due to bad experience. Was told a flat no. Not even a 10% discount code. They said they do them cheap enough as it is. I have had to buy one just to replace this one. I find that poor service and no confidence in buying future items or recommending to others.

July 8, 2026
Unprompted review
Furniture And Choice logo

Reply from Furniture And Choice

Dear Raj

Many thanks for leaving us feedback.

I am very sorry you are not happy with our response to your enquiry. You purchased the aforementioned chairs in 2020, some 6 years ago. You are stating the chair is defective but you did not report an issue prior to this. Furniture does unfortunately suffer wear and tear after 6 years.

We would usually send out spare parts at a small cost to cover postage, if we have them in spares, but unfortunately we no longer stock that chair and would therefore have to take a chair off stock.

Once again I apologise if you feel let down by our response.

Kind regards
Gill Phillips
Customer Service Manager

Rated 5 out of 5 stars

Delighted with our purchase

Delighted with our purchase, ordering was easy, delivery was quick. We bought the same dining chairs 7yrs ago we have five granddaughters so they’ve had plenty of use. The material had started to deteriorate and peel so they needed replacing. We were happy to buy the same chairs and feel 7yr lifespan for the cost is very fair.

July 8, 2026
Rated 5 out of 5 stars

Beautiful chairs

Ordered 4 dining room chairs and was so impressed I Ordered another 2..perfect colour and size in champagne velvet.Fast and efficient service,they arrived well packed and were easy to assemble,would definitely use this company again .

July 7, 2026
Rated 5 out of 5 stars

Great value sofas…

Great value sofas and excellent service. This is the second purchase from furniture and choice and would highly recommend them to anyone looking to purchase a new sofa.

July 3, 2026

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