I was a little weary of ordering at first but heard a friend had ordered previously and recommended them, so I ordered on a friday evening and got an email monday morning my sofa arrived on the friday... See more
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We received our new sofa last week and we are all absolutely obsessed!!! So spacious, so comfortable, good fabric (we have 5 doggies), easy to clean and hoover and maintain. The sofa was ordered on Fr... See more
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Visited the showroom in Osset and the guys were helpful, knowledgeable and genuine. The turnaround time from purchase, manufacture and delivery (over 200 miles away) was exactly what they said....les... See more
Company replied
Absolutely brilliant. Was worried about ordering unseen but I needn't have bothered as my sorrentino fabric corner settee is perfect. Took 5 days from order to delivery. Delivery men Raj and Love wer... See more
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Company details
Written by the company
Founded in 2014, Furniture Direct Online, a family business with over 40 years of expertise in the furniture industry. From the beginning Furniture Direct Online has been focused on supplying the best quality furniture at the most affordable prices for our customers. In 2015 we moved to our brand new 80,000 sq ft warehouse in Wakefield, West Yorkshire. This progress allowed us to stock hold over 20,000 sofas and achieve fast, reliable deliveries. In 2019 we faced the challenge of the global pandemic. With thousands of sofas in stock and the lounging lifestyle, we all became accustomed to during the lockdown. This is where Furniture Direct Online stepped up, to become a household name. Delivering over 100 sofas per day nationwide. Here we are now, in 2024 with our new look and thousands of happy customers. Our mission still remains the same, striving to bring you incredible quality furniture at the most affordable prices with the absolute best customer experience.
Contact info
50 Dewsbury Road, WF5 9NQ, Ossett, United Kingdom
- 01924 279403
- sales@furnituredirectonline.co.uk
- www.furnituredirectonline.co.uk
4.7
Excellent
3K reviews
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Replied to 75% of negative reviews
Typically replies within 2 weeks
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Visited the showroom in Osset and the…
Visited the showroom in Osset and the guys were helpful, knowledgeable and genuine. The turnaround time from purchase, manufacture and delivery (over 200 miles away) was exactly what they said....less than a week, which was excellent. The quality of the suite and the bed that was delivered is better than even I expected. Overall, the experience was excellent and I will be using them again in the future. Mick from Reading
July 4, 2026
Reply from Furniture Direct Online
Thank you so much for your fantastic review, Mick!
We're delighted to hear that you had such a positive experience from your visit to our Ossett showroom right through to delivery. It's great to know our team were helpful, knowledgeable and genuine, and that we were able to deliver your order to Reading in less than a week, just as promised.
We're especially pleased that both your new suite and bed exceeded your expectations for quality. Your kind words mean a great deal to the whole team.
Thank you for choosing Furniture Direct Online. We truly appreciate your support and look forward to welcoming you back in the future!
Absolutely brilliant
Absolutely brilliant. Was worried about ordering unseen but I needn't have bothered as my sorrentino fabric corner settee is perfect. Took 5 days from order to delivery. Delivery men Raj and Love were polite and very competent with getting it in, unpacked and set up for me. Took away all the packaging too. Would not hesitate to order from this company again 10/10 thank you.
July 4, 2026
Reply from Furniture Direct Online
Thank you so much for your amazing review!
We're delighted to hear that your Sorrentino fabric corner sofa has exceeded your expectations and that ordering without seeing it in person turned out to be a great experience. It's fantastic to know you were impressed with the quick 5-day turnaround from order to delivery.
We'll be sure to pass your kind comments on to Raj and Love. They'll be delighted to hear that their polite, professional service and assistance with setting up your new sofa made such a positive impression.
Thank you for your 10/10 recommendation and for choosing Furniture Direct Online. We hope you enjoy your new sofa for many years to come, and we look forward to serving you again in the future!
Sofa is absolutely fabulous
Sofa is absolutely fabulous! Comfortable, all functions as stated! Would shop here again 💯
July 13, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you're so pleased with your new sofa and that it's as comfortable as you hoped, with all the features working exactly as expected.
It's wonderful to know you'd shop with us again – that means a lot to the whole team. Thank you for choosing Furniture Direct Online, and we hope you enjoy your fabulous new sofa for many years to come! 😊
Absolutely amazing staff were amazing…
Absolutely amazing staff were amazing when trying to decide the sofa I wanted came in less than a week
July 11, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're so pleased to hear that our team were able to help you choose the perfect sofa and make the decision a little easier. It's also fantastic to know your sofa arrived in less than a week!
Your kind words mean a great deal to us. Thank you for choosing Furniture Direct Online, and we hope you enjoy your new sofa for many years to come!
Delivered on time guys very helpful…
Delivered on time guys very helpful fantastic quality suite
July 11, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're delighted to hear that your suite was delivered on time and that our delivery team were so helpful. It's also fantastic to know you're pleased with the quality of your new suite.
Thank you for choosing Furniture Direct Online. We really appreciate your kind feedback and hope you enjoy your new furniture for many years to come!
Reply from Furniture Direct Online
Thank you for your lovely review!
We're so pleased to hear that you were happy with our fast service and that our delivery team made such a positive impression. We'll be sure to pass your kind comments on to them.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new purchase, and we look forward to serving you again in the future!
Amazing communication with the staff…
Amazing communication with the staff and delivery guys , Ash has reassured me at all times and kept me updated on the sofa being dispatched and getting it delivered to me quickly and safely couldn’t fault them at all my house now feels more like a home.
July 11, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with both our team and our delivery drivers. We'll be sure to pass your kind words on to Ash, who will be thrilled to know that keeping you updated and reassured throughout the process made such a difference.
The best part of your review is hearing that your new sofa has made your house feel more like a home, that's exactly what we hope to achieve for our customers.
Thank you for choosing Furniture Direct Online. We truly appreciate your support and hope you enjoy your new sofa for many years to come!
Good information good service.
Good information good service.. delivery was on time and done professionally. Pleased with the product and feel confident knowing there is after sales support. Good all round experience
June 30, 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you found our team informative and helpful, and that you were pleased with the professional, on-time delivery. It's also wonderful to know you're happy with your purchase and that our after-sales support has given you added confidence.
Providing excellent service from the moment you order through to after delivery is something we take great pride in, so your feedback means a lot to us.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
The chair is really comfy
The chair is really comfy, my husband really likes it. Delivery service was quick too.
June 30, 2026
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that your husband is enjoying his new chair and finding it so comfortable. It's also great to know that you were pleased with our quick delivery service.
Thank you for choosing Furniture Direct Online. We hope your husband enjoys many relaxing hours in his new chair!
3 and 2 seater electric recliner
Our experience was great we ordered our 3 and 2 seater electric recliner on Sunday 5th July and it was delivered today Thursday 9th July! Had a delivery slot for 6pm - 9pm! Delivery guys called me at 15.35pm to say they would be 20 minutes, they were here bang on time! So impressed with Furniture Direct Online loving our new sofa 😍
July 9, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you had such a great experience from ordering your new electric recliner sofa through to delivery. It's wonderful to know that your order arrived so quickly and that our delivery team kept you updated and arrived exactly when expected.
We're thrilled that you're loving your new sofa! Your kind comments about the service and delivery mean a great deal to the whole team.
Thank you for choosing Furniture Direct Online, and we hope you enjoy many relaxing hours in your new recliner sofa. 😍
Brilliant service
Brilliant service!
Packaged well was very impressed.
Sofa is gorgeous very happy with my purchase.
Very helpful team
July 9, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your brilliant review!
We're delighted to hear that you were so pleased with our service, the packaging, and the quality of your new sofa. It's fantastic to know that you love your purchase and that our team were able to provide the helpful service you needed.
Your kind feedback means a lot to us. Thank you for choosing Furniture Direct Online, and we hope you enjoy your gorgeous new sofa for many years to come!
Excellent company kept in touch through…
Excellent company kept in touch through from ordering to delivery highly recommended ordered Friday afternoon and delivery was the following Wednesday excellent quality and good service
July 8, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience with us from ordering through to delivery. Keeping our customers updated throughout the process is something we really value, so it's great to know our communication met your expectations.
We're also pleased that you were impressed with the quick delivery, quality of your purchase, and the service you received.
Thank you for your kind recommendation and for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you received brilliant service from our team. Your feedback means a great deal to us, and we're so pleased we could provide you with a positive experience.
Thank you for choosing Furniture Direct Online. We really appreciate your support and hope you enjoy your new purchase for many years to come!
Cannot fault the service
Cannot fault the service , delivery was swift . GREAT VALUE FOR MONEY.
July 7, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for taking the time to leave us such a great review!
We're thrilled to hear that you were impressed with the service you received and that your delivery was quick and efficient. Providing excellent value for money is something we always strive for, so it's fantastic to know you feel you received a great deal.
We truly appreciate your support and thank you for choosing Furniture Direct Online. We hope you enjoy your new purchase for many years to come!
Can not fault furniture direct at all
Can not fault furniture direct at all. Ordered the sofa on the Tuesday, I got a phone call to say the one I ordered was out of stock so they offered me a free upgrade which I accepted and it arrived on the Friday. The delivery guys were very helpful - we live in a first floor flat and the staircase was quite narrow but they still managed to get it up the stairs with no issues. The sofa is very heavy so you need two people to get it out the packaging but it was quite simple to put together just on the heavy side. The sofa is lovely and very comfortable.
July 3, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you had such a positive experience with Furniture Direct Online. We're glad we could offer you a suitable upgrade when your original choice was unavailable, and it's great to know your new sofa arrived so quickly.
We'll be sure to pass your kind comments on to our delivery team. They’ll be pleased to hear that they were able to navigate the narrow staircase and get your sofa safely into your first-floor flat.
It's wonderful to know you're happy with the quality, comfort, and overall experience. Thank you for choosing Furniture Direct Online, and we hope you enjoy many relaxing moments on your new sofa!
Delivery guys was helpful and friendly
Delivery guys was helpful and friendly. Furniture is lovely good quality Thankyou
June 22, 2026
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you were pleased with the helpful and friendly service from our delivery team. It's also fantastic to know that you love your new furniture and are happy with the quality.
Your kind feedback is greatly appreciated. Thank you for choosing Furniture Direct Online, and we hope you enjoy your new furniture for many years to come!
great sofa
delivery service kept in touch,quality of sofa is excellent ,was easy to put together .
June 27, 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you were happy with our delivery service and appreciated the regular updates throughout the process. It's wonderful to know that you're pleased with the excellent quality of your new sofa and found it easy to assemble.
Thank you for choosing Furniture Direct Online.
Loved how fast and efficient and…
Loved how fast and efficient and professional they are. I also loved my beautiful chairs. I love these guys all future furniture will be bought from them.
July 4, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you were impressed with our fast, efficient, and professional service. It's fantastic to know that you love your beautiful new chairs and that your experience with us has made such a positive impression.
Your kind words and continued support mean a great deal to our whole team. We look forward to helping you with your future furniture purchases and providing the same great service every time.
Thank you for choosing Furniture Direct Online!
If things needed to be returned it…
If things needed to be returned it shouldnt matter if its out of the packaging. The chair i purchased isnt suitable and i cant return it because i took it out of packaging.
June 8, 2026
Reply from Furniture Direct Online
Thank you for taking the time to leave your feedback.
We're sorry to hear that your chair wasn't quite suitable for your needs and understand how disappointing this must have been.
As with many furniture items, our returns policy requires products to be returned in their original packaging and in a resalable condition. This is to ensure that items can be safely transported. We appreciate that this can be frustrating once an item has been unpacked, but we do make this information available as part of our terms and conditions.
We’re sorry we couldn’t meet your expectations on this occasion, but we appreciate your feedback as it helps us continue to improve our customer experience.
Kind regards,
The Furniture Direct Online Team
Really fast delivery of sofa
Really fast delivery of sofa. Great communication with delivery company and delivered on day to suit. Very happy with purchase!
June 15, 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you were so pleased with the fast delivery of your sofa and the communication throughout the process. It's great to know that our delivery team were able to arrange a convenient delivery day and provide a smooth experience.
We're also thrilled that you're happy with your purchase. Thank you for choosing Furniture Direct Online, and we hope you enjoy your new sofa for many years to come!
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