Furniture Maxi Reviews 

8,200
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 812 reviews, reviewers had a great experience with this company. Customers frequently praise the furniture's quality, noting its lovely appearance, comfort, and good value for money. Many people appreciate the quick and efficient delivery, often highlighting accurate updates and helpful drivers who keep them informed. Reviewers also find the furniture generally easy to assemble, contributing to a positive overall experience. However, some customers reported receiving items with damaged or missing parts upon delivery, leading to frustration. Others found assembly challenging due to misaligned connections or fiddly components, taking longer than expected. Customer service was also a point of contention for some, with complaints about unhelpful responses, slow communication, or the inability to speak to someone directly. Additionally, some experienced delivery delays or multiple failed attempts, sometimes due to incomplete orders or items being out of stock.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction, noting that... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick and efficient deliveries,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the good quality and value for money... See more

Order

Clients share ambiguous opinions on order, with some reviewers expressing satisfaction with the ordering... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Accurate delivery updates on the day, very helpful delivering the item to where we needed it. Very pleased with the quality of the furniture. Had an issue with a faulty part but a replacement was se... See more

Rated 4 out of 5 stars

The furniture is lovely and exactly what we wanted. Some of the screw/bolt connections were not lined up exactly making it hard and frustrating to put together - needed to resort to buying longer scre... See more

Rated 3 out of 5 stars

The corner chairs themselves are great—comfortable, deep, and simple to assemble. But we’re still waiting for the proper seat base for one of them. The one supplied was for a single chair, not a cor... See more

Rated 3 out of 5 stars

I purchased some garden furniture and when it arrived I decided to return it for a refund. I tried calling the number on the website/email but there is only a recorded message asking you to send... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Center
  4. Garden Furniture Shop
  5. Kitchen Supply Store
  6. Living Room Furniture Store

Written by the company

Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.

Why Choose Furniture Maxi

Written by the company

Free Delivery
Free Delivery UK Nationwide (exclusions may apply)
Affordable Furniture
We take pride that we carry pieces of lasting style that are made using the quality materials and are fashionable, practical, and most importantly - affordable.
Quality
We offer quality because we believe that if something is worth doing, it's worth doing well.
Variety
We offer choice, but we believe in something for everyone, not one size fits all.

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(8,200)

715 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful customer service

Awful customer service - arrived late, damaged and still waiting for a replacement table top 1 MONTH later.

April 26, 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

The entire shopping experience was very…

The entire shopping experience was very smooth: patient consultation, fast shipping, trackable logistics, punctual delivery, professional installation, and prompt after-sales service. I'll definitely consider this store again for future furniture purchases.

May 14, 2026
Unprompted review
Rated 4 out of 5 stars

I bought the galle firepit garden…

I bought the galle firepit garden furniture. Just finished putting it together. It took me, 52 year old women, 5 1/2 hours to do it but we'll wotmrth the effort. Some bit were really fiddly and the instructions are a bit vague, but im used to flat pack furniture so fairly easy to work out. One screw hole did not line up so the set is one screw less!! Only arrived yesterday so can't comment on longevity, but it is soo comfortable.
My only complaint is with the delivery. One delivery driver so wouldn't bring the boxes to my back garden and left it on a pallet on my front doorstep. It was a real struggle for me and my sister to carry the boxes to the garden as the box with the sofa in it was really heavy. That said, delivery was prompt.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Poor customer service no answers for…

Few problems to begin with but they did everything they cud and got it sorted great customer service product and delivery time

April 20, 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.

Furniture Maxi

Rated 5 out of 5 stars

Was a bit worried after ordering…

Was a bit worried after ordering reading a few reviews but it was fine delivery was great.I did have a bit of a long wait between ordering and receiving the furniture but thats to be expected when its a large item. And the furniture is great quality and will definitely last along time.

April 21, 2026
Rated 5 out of 5 stars

The entire process from consultation to…

The entire process from consultation to ordering was smooth. The size recommended by customer service was perfect for my living room; I was worried it would be too big when I measured it myself, but it fit perfectly. Shipping was also very fast.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

The delivery driver scheduled an…

The delivery driver scheduled an appointment a day in advance and arrived on time the next day. The installation was quick and efficient; after installation, he even cleaned up all the foam and cardboard boxes, leaving my house tidy.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality aluminium garden…

Good quality aluminium garden furniture. Easy to use website and placing our order was straightforward. The timescale for delivery of the order was accurate and it arrived promptly. Unfortunately one of the arms on the sofa was damaged in transit but contacting customer services by email was quite easy to do and they responded promptly. A replacement part was received within two weeks. We are very happy with our purchase and the service we received from Furniture Maxi. Would definitely recommend.

April 20, 2026
Rated 5 out of 5 stars

The logistics information updates were…

The logistics information updates were very timely; I could track every step from shipment to delivery. I didn't have to constantly contact customer service to ask about the status, which gave me a lot of peace of mind.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

The packaging had a prominent "Fragile"…

The packaging had a prominent "Fragile" label, and upon opening it, I found one of the shelves was slightly loose. I took a photo and sent it to customer service, and they arranged for a technician to come and repair it that same day. Their attitude was excellent.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

The logistics were two whole days…

The logistics were two whole days faster than expected. The delivery person called half an hour early to confirm, handled the furniture gently upon arrival, and even offered to help check for any damage. The service was very attentive.

May 7, 2026
Unprompted review

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