Furniture Maxi Reviews 

8,196
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 812 reviews, reviewers had a great experience with this company. Customers frequently praise the furniture's quality, noting its lovely appearance, comfort, and good value for money. Many people appreciate the quick and efficient delivery, often highlighting accurate updates and helpful drivers who keep them informed. Reviewers also find the furniture generally easy to assemble, contributing to a positive overall experience. However, some customers reported receiving items with damaged or missing parts upon delivery, leading to frustration. Others found assembly challenging due to misaligned connections or fiddly components, taking longer than expected. Customer service was also a point of contention for some, with complaints about unhelpful responses, slow communication, or the inability to speak to someone directly. Additionally, some experienced delivery delays or multiple failed attempts, sometimes due to incomplete orders or items being out of stock.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction, noting that... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick and efficient deliveries,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the good quality and value for money... See more

Order

Clients share ambiguous opinions on order, with some reviewers expressing satisfaction with the ordering... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Accurate delivery updates on the day, very helpful delivering the item to where we needed it. Very pleased with the quality of the furniture. Had an issue with a faulty part but a replacement was se... See more

Rated 4 out of 5 stars

The furniture is lovely and exactly what we wanted. Some of the screw/bolt connections were not lined up exactly making it hard and frustrating to put together - needed to resort to buying longer scre... See more

Rated 3 out of 5 stars

The corner chairs themselves are great—comfortable, deep, and simple to assemble. But we’re still waiting for the proper seat base for one of them. The one supplied was for a single chair, not a cor... See more

Rated 3 out of 5 stars

I purchased some garden furniture and when it arrived I decided to return it for a refund. I tried calling the number on the website/email but there is only a recorded message asking you to send... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Center
  4. Garden Furniture Shop
  5. Kitchen Supply Store
  6. Living Room Furniture Store

Written by the company

Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.

Why Choose Furniture Maxi

Written by the company

Free Delivery
Free Delivery UK Nationwide (exclusions may apply)
Affordable Furniture
We take pride that we carry pieces of lasting style that are made using the quality materials and are fashionable, practical, and most importantly - affordable.
Quality
We offer quality because we believe that if something is worth doing, it's worth doing well.
Variety
We offer choice, but we believe in something for everyone, not one size fits all.

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(8,196)

714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just had a set delivered yesterday…

Just had a set delivered yesterday theyve sent half in one colour and half in another colour, told them I need it exchanging in time for 26th as its my sons birthday party on 27th and they saying they cant sort the exchange within 2 days so told them to cancel full thing and collect it all, just sold my old set due to this one supposedly arriving in time for his birthday, now got nothing and need a large rattan set by the 26th so I can build in time for 27th, FurnitureMaxi avoid at all costs, should of checked there reviews before I spent £810 with them, poor customer service, slow delivery service, and cannot put the correct order together, plus no appolgy for there mistake and no attempt to make up for the mistake.

June 24, 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 4 out of 5 stars

Delivery inside the time slot

Delivery inside the time slot, the team put the goods were I requested, no build instruction inside the box, which wasn't a issue, I contacted the company and they emailed them to me, instructions could be a little bit more user friendly, seen a lot better

June 2, 2026
Rated 5 out of 5 stars

Excellent value …

Very quick delivery and the furniture was exactly as pictured, really easy and minimal assembly, looks lovely while also being comfortable, excellent value

June 8, 2026
Rated 3 out of 5 stars

Can’t speak to anyone by phone but refund was issued

I purchased some garden furniture and when it arrived I decided to return it for a refund.
I tried calling the number on the website/email but there is only a recorded message asking you to send an email.
There is also a WhatsApp number which is pointless as it also tells you to send an email.
After sending an email, they did however reply and I was charged £40 to send the goods back. Once they were collected, I received a refund.
It is frustrating that you can’t speak to anyone in person, but the refund was issued.

June 2, 2026
Rated 5 out of 5 stars

Beautiful furniture

Beautiful furniture, I love it! Looked easy enough to assemble but my OH would probably disagree lol. Parts would be better labelled. Definitely will be making the most of it outside now especially with the fire pit built into the table for the cooler evenings. Would recommend ❤️

June 9, 2026
Rated 2 out of 5 stars

Arrived stained

My item arrived very quickly, however had what appeared to be a hot glue stain on in. When i reached out to the company, they refused to send out a replacement cushion cover and instead issued only offered a partial refund that was significantly less than what it cost to get the cover professionally cleaned. The stain still remains even after the cleaning.

June 8, 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

Requested clarification on custom and…

Requested clarification on custom and VAT charges for delivery of purchased furniture to Ireland. None forthcoming. Have requested a refund before delivery as a result but no response.

June 8, 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

I have tried to call them a good few…

I have tried to call them a good few times and email them too they eventually sent out some screws and they’re was not enough of them so had to go and bit them myself and when it was put together there seem to be two of same side of couch there also was only 6 back cushions no corner cushion also they need to send me the whole order again there customer service is not good

May 26, 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

One of the most unprofessional and…

One of the most unprofessional and frustrating online shopping experiences I have ever had.

I ordered a garden furniture set and waited a long time, only to be told it was not actually in stock. I was then offered the same set in a different colour, which I reluctantly accepted as I had already wasted weeks waiting.

After agreeing to this, the exact same issue happened again. I was told the replacement would be available on 10th June, so I waited, only to later be informed that it still wasn’t available and the date had been pushed back again to 22nd June.

Throughout the entire process, communication was poor, reactive, and unreliable. Stock information appeared to be incorrect from the start, and I was repeatedly left chasing updates after promises were made and then broken.

Based on my experience dealing with the same individual throughout, this very much appears to be a one-person operation being passed off as a larger business. The lack of organisation, professionalism and basic fulfilment capability was extremely concerning.

The whole setup gave the impression of something being run very informally, almost like a garage operation rather than a proper retail business.

I would strongly advise avoiding this company entirely. My time was wasted, expectations were repeatedly broken, and there was zero confidence that anything advertised was actually available.

June 10, 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

Great Working Chair-Bed at a Decent Price

I bought the chair bed as it was the highest rated online I could find, without paying ridiculous money.
The delivery was perfect, tracked from Birmingham to Aberdeen in a couple of days! Surprisingly it was delivered to my second floor flat, while I was prepared to carry it up myself.
Used the chair a a few times and although it felt quite firm had a good sleep on it...I see it more as a temporary bed than one to be used continuosly for a long period, specifically if it would get constantly unfolded and folded for endless months maybe a year, as although solidly built, I'd be surprised if the mattress could take such heavy use, maybe I'm wrong.
All and all it looks and works great and compared to the flat foam type, which I've read as mostly disappointing, offers something different for an occasional chair-bed at a decent price.

June 3, 2026
Rated 1 out of 5 stars

Mixed Opinion

Furniture great, customer service absolutely shocking.

May 27, 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

Nice Chairs especially if tall

Both my chairs arrived as promised. Both were put together very quickly andook lovely in my little snug. My only issue is they are not so easy to push out to recline when your not very tall or strong ( 5'1") my son in law removed the springs to help but still too hard so has to be pushed back standing up and then sliding sideways onto chair. Never the less very nice chairs well worth the money paid.

May 26, 2026

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