Furniture Village - Aintree Reviews 

Doug assisted us in the Aintree store and was absolutely brilliant. Gave superb advice in different types of sofas, arrangements, fabrics and colours. Actually went in for a dining table and chairs which we had seen online but after visiting the shop, and being advised by Doug, we found one that was ideal. The store manager was also able to help with processing my deposit and seemed very approachable. All in all a good experience and was able to make a purchase.

Enquiry today was dealt with by Ankush who was most helpful in arranging to get our issue resolved.

Friendly, helpful staff. Went through options of buying additional items, no hard sell tactics. Very happy with overall experience

On time, polite, clean no issues

Aintree store, were very good, not to pushy, which I prefer. However still available when I wanted to ask questions. Excellent customer service. Second time we've bought in the store and will go back and recommend

Well laid out showroom, with no pushy sales person.
Saw what we wanted, called a salesman over and the deal took 15 minutes.

Lovely Staff, felt free to look around and take our time.

Ease of moving around the store no pushy sales people all questions answered always someone around if needed

Upto now great service at aintree furniture village, exceptional service from Doug, extremely knowledgeable,

Despite leaving a very negative review for the delivery side of my dining furniture, I have to leave an honest review of the our experience of the actual store as it was very positive. The staff were all extremely helpful and both Lauren and the manager Dan were very helpful throughout the order process which was very easy and the delivery timeframes were explained. Fast forward 7 weeks and Dan being the Manager also helped us after our first disastrous delivery of our new dining furniture and again following problems with a second delivery today (for which a separate review has been submitted with 1 star given). In summary the store itself and the staff at the actual showroom are amazing however, the subcontracting of the delivery teams let this company down and I would therefore be very hesitant about ordering anything further from Furniture Village due to having to practically build our own furniture in the end.

The customer service by Doug was second to none. He was knowledgeable about the product we wanted to purchase and only approached if he thought we needed help.

Phil was a pleasure to deal with, he was up and down the stairs getting different codes for the package we wanted. Nothing was too much trouble, would definitely shop at furniture village again and recommend it to friends and family

On time and quick very friendly and helpful and explained everything

Really pleasant visit no hard sale sell all very friendly pleasant service.
Can’t remember the ladies name who sold us our dining table but she was lovely and helpful.

Very good customer service

A very friendly and helpful gentleman named Phil assisted us with the purchase of our new sofa today. Excellent customer service. Would highly recommend and be sure to shop there again.

Excellent service, came in to browse , and the assistant was excellent ,and started us in to the right direction and we came away ,with just what we wanted

Phil was the best help ever.
We weren't hassled, he just helped us when we needed it.
We got the best choices, a great deal and amazing service.
Thanks again

Really pleased with my mirror and delivery was very quick